Piercing Pagoda

I bought a pendant over 6th months ago returned it a week later was told do to the price I would have to get a check sent to me, I've spoken with several different Representatives over this time period giving our my information over & over again & still to this day haven't seen a check it's going on over half a year with no refund nobody should have to wait that long & if you don't want that to be you I highly recommend you don't purchase from them unless it's in store and under a $100 were u can get your money back right then & there, #GIVE ME MY $$$$$

Notice that I'm a minor and I've never been there, but I already have a HORRIBLE impression of it because of how loud their spotify ads are. I try my best to study with calm music in the background, it fades out at the end and all is good. UNTIL THE $#*!ING AD COMES ON. I'm so sick of the stupidly cheerful girl saying "FLIRTING WITH-" like god please just shut up. Their customer service also didn't know what spotify was so $#*! them.

Ordered a couple of items online and paid for shopping! Only one item sent and emails flooded through that the other items were cancelled. My card is being held in pending for this transaction for two weeks now. If I would have known only one item would ship I would of never shopped to pay more for shipping than the item itself. Reached out to customer service who was no help at all.

Still upset enough to write a review years later. My one ear is deformed after having my ears pierced 6 times at once - the 'piercing expert' and myself didnt know that was a bad idea. The worst piercing took 3 years to heal all the way. Total idiots. If theyre going to call themselves piercing pagoda and call their employees experts then they need to figure out what the hell theyre doing. I paid over $100 for a deformed ear. I will forever hate them.

I ordered 3 items, one item was packaged with out the product. Instead of them making it right, I am told I will have to wait until they complete an investigation which will take 10 business days. This is a large corporation. Send me the product I paid for. If they decide I scammed them which I did not, charge me again. But as of right now I'm out of a product I paid my hard earned money for.

Spent 1400 and went in the next day to return one of the items and was told it would take 3 weeks for me to get my money. Thats bad business makes me not want to return

I have been wanting a long pair of gold chain earrings and these are gorgeous! Real gold with gold stamp, good gold weight, bright yellow shiny and sparkly. Great price with online code, packed well, shipped fast. Time payments with Affirm. Easy to use site, pictures and description are representative, I bought them sight unseen online and they are breathtaking. Will absolutely buy again from Pagoda. Really impressed!

I purchased something Nov 13th, 2019, returned it December. They have sent out checks to the wrong address 4 times after correcting them 3 times, then stated they would send it to the store. 3 times have 7 waited for a check to go to the store. Im waiting for my refund of $220 STILL. I've talked to several workers, and Supervisors. WHERE'S MY REFUND?!?! Dont but anything you may have to return. You won't get your money. Back unfortunately. I STILL WANT MY MONEY!

Plaza Bonita Mall.
Customer service is horrible and wouldn't recommend this place to anyone. Please check for yourself but would highly encourage you to look elsewhere!

Worst place to buy jewelr. I purchased a gold bracelet. Its thin and didn't even last a year but it was very expensiv. Wasted my money for th braclet to break within a year and nothing they could do it about it. Why buy from your cheap then? If it cant be replaced a year later. I'm very upset I choose this cheap place to do business with then the sales associates doesn't make it any better because they are RUDE! The store manager has no empathy just wants your money! Don't shop with them if your looking for nice jewelry and quality!

Very unaccommodating.
Manager in the premium outlet Mall South, in Las Vegas Blvd is rude. No customer service at all. Sad. Just lost a customer, won't buy anything There ever.

I love online shopping and customer service is key. Not only is this website absolutely garbage, listing items that aren't for sale, promo codes that don't work, but the customer service lies along with their normal robot jargon. I spoke to several customer service reps/customer care. The reps can only transfer me to customer care, and they are terrible, "give me your information" after saying things are not in stock and blaming my card when the order doesn't process. After an hour of this bull$#*!, just trying to buy myself a birthday gift, I asked the staff to price match me for a shorter chain that was exactly the same but this rep told me an item is that is not in stock won't go through and there will be a hold on your card. Just brisking over the fact that pagoda wasted my time with their broken website and doesn't want to price match on an item that is obviously in stock.

Banter at the oak park mall still has a Manger on staff that has a battery and criminal threats against him. This is not a safe place for children

I will never shop the Peoria il location again! They are never at the kiosk and girls that are there are very unprofessional! And super rude! I was there about two months ago and I didn't have that probably! Now they need to close that location! It's always empty and they are constantly on there cell phones! The two young girls that were there! Never get another dollar from me! I use to be a loyal customer! Not anymore

Had an appointment for my 7 month old granddaughter to get her ears pierced. I put her age in the notes and appointment was confirmed. Got there and there was no one who could do an infant ear piercing! Not a good experience. Went to Claire's and got it done very professionally and quickly.
I would not go to Piercing Pagoda again.

I use pagoda to buy my girlfriend some earrings and she really liked them. She didn't even need to return them.

Madison did a great job on both of my ears! Made me feel confident with her input and happy with my results

Got my ear peirced at piercing pagoda 3 years ago and still have infections from the way my earlobe healed from the piercing. First thing I noticed was they recommended that I wait six weeks for my peircings to heal. Waited eight and one of my piercings bled a lot when I pull it out and when I put new ones in they scarred really badly and now my earlobes look hideous. I can't wear any earrings without the back becoming embedded in the scar. It looks so gross and it makes me never want another peircing in my life.

Went in at 6:15 on a Friday night. Was told that since they close at 7pm piercing is finished at 6pm. There were 4 girls standing around doing absolutely nothing! It doesn't take 45 minutes to pierce an ear. Will never go back there. Horrible customer service!

Don't buy at pagoda. It's terrible. I got two necklace they are just giving me one and a have to wait 14 business days so someone can help me. This is ridiculous. I paid extra for fast shipping and I'm not getting it in the day it was supposed.
Also, they are changing me way more than it was supposed to be. Scam scam scam

Extremely disappointed in the lack of communication here. My daughter was both terrified and extremely excited to have her piercing for this appt as part of her Christmas. After fighting traffic and the crowds to get to this location and then waiting for 20 minutes at the shop, we were FINALLY told that they do not do cartilage piercing there and that "someone" should have told us. I selected the service and the location based on my needs. It took hours out of our day and a lot of stress to be so disappointed in the end. If you offer and recommend online booking you should be prepared to provide the services offered.

Both me and my friend had to get our piercing done again because they screwed up really bad, they are so inexperienced that my friends earring are touching each other when she wears regular earring on both holes. I am so disappointed in them don't go they don't care about what you say.

I love Juliana because she helped me a lot today! I got their card and so many Christmas gifts! Great job to her! She's amazing!