Pacific ColumnsReviews 2,290

I am pleased with the posts, However, I tried contacting customer service about the delivery of the posts. I tried four times, one voice, two emails, and a phone call with no answer. I wanted to request to hold the shipping until my wife was out of the hospital. Unfortunately, this was not accomplished and after at least 5 attempts at getting hold of UPS, I had almost given up hope. One day before the shipment was due to be delivered, I finally got hold of a supervisor with UPS that was able to assist me.

It kind of frustrated me in the response from Pacific columns! Almost seems like once the order was placed, their job stopped.!

This whole experience was unsatisfactory. First, I was given incorrect tracking on an order that was going to Rhode Island, rather than Portland, OR, my home. When the columns were finally delivered, the pallet was smashed on one side and one of the two columns ruined. The response to the damage issue was OK, and a new column ordered and eventually shipped but the delivery didn't come when it was scheduled, and I had taken off an entire Friday afternoon to received it. It did finally come on the following Monday. Not unhappy with the columns themselves, but the process was ridiculously drawn-out, especially given that the columns are actually made in Oregon, about five hours south of my house!