Ownkoti

Be 100% sure that you LOVE, LOVE, LOVE the item, and have no concerns about fit, because when I inquired about returning the bedding which I decided didn't suit my space, I was informed that I needed to send it to an address in CHINA (where international shipping would cost quite a bit more than I paid for the item).
This might make sense if it had come directly from China, but it was shipped from Jamaica, NY, and came very quickly, so this is clearly a way for them to "stick" customers with products whether they are great or not.

First if you've discovered you've ordered from one of those terrible sites contact them and cancel the order. They will tell you that you can't or that's it's been shipped already. Don't let that stop you.Tell them they will do better to cancel your, order regardless of what they claim, because you will do two things: refuse to accept the order and write return to sender on the pkg ( then they will have to pay for the return shipping as well) and two tell your credit card company it is a fraudulent company and you want to dispute the charge. I had this happen and this is what I did. They also told me I would have to send it back but they gave me a local address so if you want to be that kind to them ask for a local address you can return the items to. Don't accept a discount remember, tell them you are disputing the charges cause they aren't the size, quality etc that was promised and that if it does arrive you won't open it and will write: Not accepted, return to sender and give it back to whomever delivered it. Do not give up. Always read reviews before purchasing. Many companies say made in USA and they are not. Don't let them take advantage of you and tell them you will posting a very unfavorable review. Good luck you can do this!

I ordered a cotton blanket which I do like. Then I ordered a pajama set. I read that they do refunds, so I thought if I got the wrong size it wouldn't be a problem to return. WELL, the pj's were too small. I emailed to find out how to return and get refunded. They got back to me let me know the company is in China and return would be very expensive to China. They didn't LIE saying in their advertising that they do refunds, they just NEGLECTED to mention that the cost to the buyer to mail it back to China would be more than the cost of the item. I will NEVER shop with them again.

This company does not stand by their merchandise. They sent me the wrong size pillow. Returns have to be sent back to china
(at your expense) without any guarantee that you will receive a refund.
DONT ORDER FROM THIS COMPANY. AWFUL CUSTOMER SERVICE!

I ordered a slipcover for my couch mid August. On Sept 9th, according to the tracking of Onkoti, it had arrived, only...it hadn't. A week later, a packet arrived in my mailbox. The slip cover was supposed to be primarily red, with blue accents; however, it was green and red ( Merry Christmas!) and looked like one of those cheap, psychedelic polyster fitted sheets from 1972. Definitely a conversation STOPPER. Two thumbs, way down. This company needs to be banned from fraudulent advertising.

When I tried to return the item because it was too small & tight around the neck & sleeves, they told me it was my fault that I ordered the wrong size.
Although it was sent with a USA address, they said I had to send it back to China t my expense.
Also, there was no invoice in the package.
DO NOT BUY FROM THIS COMPANY
This really happened.

I'm very pleased with the color! It looks just like the picture, and is even more vibrant in a room with warm lighting.

You won't be able to return. Company expects that you pay to ship to China. Cost of shipping was more than the cost of the item. Low quality product in the end, not worth the trouble.

DO NOT BUY FROM OWNKOTI!. The "comforters" they are deceptively marketing and selling as US standard sizes (full, queen, king) are not only much too small, they are weird dimensions. The full size comforter barely covers the top of the mattress. The Ownkoti return policy is ridiculous, expecting the customer to pay expensive shipping to China, when they are shipping from the US. Do yourself a favor and shop with a reputable vendor in the US. Ownkoti is dishonest and the quality does not match up to US standard.

This was my first experience with this company. I saw a comforter and pillow cases that I loved. I placed my order with a little apprehension only because it was on social media.
The tracking that they use leaves a lot to be desired, and after a few days of waiting, I really started to question my purchase. I could see that it was shipped to Chicago from China. There seemed to be no movement from that location for a couple of days. I was ready to call American Express to dispute my order, but I figured I'd wait another couple of days. I then see it in Oakland Park which is the next town over from me. It sat there for about five days! I was not happy. In the interim, I do have to say that I did email Ownkoti several times, and they responded each and every time.
The day finally came! My purchase finally arrived! Much to my surprise, it came beautifully wrapped, and turned out to be everything and more than expected….excellent quality and super comfortable! I would definitely purchase from them again. Just be prepared for inadequate tracking and a bit of a wait. As I mentioned before, the best way to communicate with them is through email.
If they could only fine tune their tracking system…
Thanks Ownkoti for the comfy blanket, and living up to your word!

Now I have a dressing gown as well. They are very well made and the material feels good on the skin.

If i could give a ZERO rather than a one i would give a zero. After waiting for 2 weeks to get this FULL SIZED QUILT, it finally came. A full sized bed is 54" this "quilt" is more like a THROW it is 59 inches wide so it basically hangs down 2 inches on either side of the full sized bed. It's not even wide enough to use as a bed blanket little less as a quilt. In my opinion this is false advertising. When I sent a mssg to the customer service they said their measurements are on the page, which they are; but when you are buying a bedspread or quilt or even a blanket you just look for your "bedsize" and assume it will hang over the side as a BEDSPREAD or QUILT SHOULD...it's more like they send you a 59" piece of material that will lay TOP OF YOUR BED, BUT WILL not be what you would expect for a FULL SIZED blanket, quilt or bedspread. It doesnt even fit my twin sized bed as a quilt. They should just list the measurements and say they will sell you a piece of fabric that is wide enough to cover the top of your bed but not hang down the side as one would expect a QUILT, BLANKET or BEDSPREAD would! I plan on sending a complaint to the attorney general of my state. Also, their website says they have a 5 star rating out of 894 reviews but in searching the internet they have less than a 2.0 star rating which makes one wonder if they delete the low reviews. Also even though the address on my delivered package showed Colorado, they advised if I want to return the quilt i have to send it to CHINA! I am sure if I send to China it will somehow "get lost in the mail". BUYER BEWARE.

I ordered two blankets. Paid $160. After waiting 6 weeks, the carrier they use from China failed to deliver the product and returned it to China because my address was ENTIRELT Correct except for 1 number in the zip code... they wanted to charge me another $20 to have it redelivered. I asked that they just refund my money BECAUSE THEY HAVE A RETURN POLICY THAT ALLOWS YOU TO RETURN FOR REFUND WITHIN 14 DAYS of receipt of product. They refuse. Will file complaint with better business bureau

My blanket arrived yesterday. I put it on the bed immediately. I'm impressed with the weight and feel of it. So, I napped under it. Lovely! I'm no less impressed today. I'm very happy with it!

Wear it as a kind of house dress all morning. Lovely soft fabric. Have just ordered two more of your nightgowns. Love them. Thanks

Bedspread really liked it! Corresponds to the description and photo in the product card. Thank you so much!

My daughter loves these PJs. They are generously sized, and very soft. She is very happy with her birthday gift.

I bought a ginko leaf bedspread which, in and of itself is pretty. However, it does not fit. I ordered full size and it no matter which way I turn it, it doesn't fit. The return policy is really nonexistent. This is what I finally got after emailing back and forth numerous times: Dear customer,

You can choose to have a partial refund, keep the product or transfer them to others, no need to return.
We can offer a partial refund of up to $30.
Or follow our return and refund process for returns and refunds.
If you decide to pay for postage and return the item for a full refund or exchange, following is the address:
Name: Hu Yue
Address: 6th Floor, Elevator C, Gate 6, Building 5, Jinfeng Industrial Technology Incubation Park, No. 887 Changchun West Road, Hutang Village, Xiaoshun Town, Jindong District, Jinhua City, Zhejiang Province, China.
Zip code: *******
Tel: *******5554
Please provide the return tracking number, logistic company name and the picture of the return package when the item had been returned by you, so that we can track the package.
If you do not provide these or the final package was not successfully returned to our warehouse.
We will not process refunds.
When we receive the return package, we'll exchange or refund you ASAP.

Best regards,
Ownkoti Team

UPS laughed. Obviously, the sizes in China are not the same as USA sizes. Unfortunately, I cannot upload images as I'm not computer savvy enough to change to format this site is requesting.