Ownkoti

Be careful here - size is not what you think- full size will not drape over the width of the bed. The reversible sides of the pillowcases are not finished at the seam, and, if you want to return or exchange: YOU HAVE TO MAIL IT BACK TO CHINA. It's a pretty product, but be careful with this company - they won't help you.

I received a pajama set as a gift. I tried to exchange it but they only offered 15% off my next purchase. The responses I got were obviously automated and rude. They said I'd have to send my product back to China. No directions or address. Just China 🤦🏻‍. The set should have fit me but seemed to be sized for a child or something. They are unhelpful and rude towards something that should've been an easy fix.

This company is located in China and a return is almost impossible. I don't think it will be worth even trying to return because postage to China is very, very expensive. I won't get anything back by the time they subtract the shipping. If you do order, be aware the sizes are very small compared to our sizing system.

. Same problem as others have mentioned. Wrong sizing. Shrunk after washing, as per their instructions. Lead you to believe an easy return - was mailed from NY, and can be mailed back, wouldn't you think) Then advise you must ship to China (way prohibitive). Then, after anaother volley of complaints, offer an insulting 7% refund on a $90 order + 15% off the next purchase. Can you say "INSULTING"? While their products photograph beautifully, trust me, their products are inferior - they are scammers.

I bought a king sized quilt from this company. The quality seems ok, although the colors are much more muted than pictured. The problem is the sizing - the king quilt does not even cover the sheets, barely covers the bed. It may work for a queen sized bed, but that's not what I have.

The main issue with this company is trying to return an item. It claims to have easy returns, but you do need to pay for return shipping. The package shipped from Nevada, however, when I contacted customer service, the return address is in China! They said it would be very expensive to ship, and did I want to proceed? No, it would cost as much for shipping as the quilt ($140).

I tried to post a review on the Ownkopti site, but my review did not post. I then noticed all the reviews on their site are 5 stars. What a scam!

Very disappointing!

I used the size charts to order pajamas. They arrived too small to comfortably wear. After weeks of back and forth emails, it was determined that I could receive a $54 refund if I paid for shipping - to CHINA. The shipping estimate was $65. I guess I'll try to find a friend to gift these to. Of note, I read the return policy prior to purchase and don't recall any mention of China.

I regret my purchase from Ownkoti, sure they have attractive photoshoped images. However their business practices and customer support is unscrupulous. I made an order and immediately was sent an email stating my order has been sent. I wanted to cancel, within 5 minutes. They tell me we're sorry you can't cancel. The prices are all in USD and all the products are from China with ridiculous return policy. Please do your research before buying from this company. Avoid impulse buying, you will regret it.

Sofa cover was much thinner than pictured in photo. Poor quality for price. It was laughable. I would pay about $10 for the item I got and I paid $90! I'm worried that it will fall apart if I wash it. I would return it but it was packaged in such a way that I had to ruin the packaging when opening. Overall, I feel this company is a scam.

Make sure you really will love the item before you order it, because their "return policy" is a joke. They ship the item from a local address, but when you want to send it back, they tell you to send it to China, and make suggestive comments about "losing" the item, so even if you pay to send it there, they will most likely claim to have never received it. When you argue that they should allow you to return it to the local address it came from, they try to talk you into accepting a 30% refund or gifting it to a friend. They obviously only make their money by selling ugly and cheap products and then forcing people to keep them, because their return policy is so unreasonable. Never trust a Chinese online retailer besides Shein! They are all scam artists like Ownkoti.

I ordered a nightgown. It was too small. The quality was good, but why would I want it if I can't wear it? The item was over $50 and they offered me a $10 refund and 15% off coupon, like I would want to order from them again! The tone of the whole email was insulting--like I would have known it wouldn't fit since I probably didn't measure properly, etc. Avoid this company. All they have are great pictures, not good products.l How is a company like this even allowed to do business? Spread the word and avoid it at all costs.

I purchased a nightgown and received it. It was cheaply made and did not look like the picture online. I contacted them to arrange a return and they told me I would need to pay to return to China. Or I could use a coupon to order something else. I paid $68 for this and they gave me a 15% discount on an item. They just said sorry. SO they are horrible and just a scam.
Stay away!

I did not do my usual due diligence with Ownkoti. I just ordered a full size cotton quilt. I paid $112. It came about 20 days later. The quilt was attractive as pictured. It was marked full size but the length and width are not the same as standard American full size, so it didn't fit the my bed no matter how I arranged it. Ok, so I'll just return it for refund. Nope. Ownkoti will do nothing to facilitate a return even though the website says you can return. No response to 3 emails, 4th email blamed me for choosing wrong size, wouldn't give an address as to where to return. After I said I was going to dispute through Paypal their failure to let me return, they gave me an address in China!. Or I could accept $10 return cash and keep the quilt. You know that sinking feeling you get when you realize how badly you've been cheated? That's how I feel. And then I discover I can buy the exact same quilt on Amazon for $58 with full Amazon return policy. I'm still pursuing a refund or some remedy through Paypal. I'm not confident that it will resolve in my favor but will see. I wanted to share my experience and warn you off.

I ordered a quilt and shams. When it arrived it was not the pattern I ordered. I let them know immediately. They were quick to respond, but asked me to keep it and use it or sell it and they would give me $10 off another order. So ultimately it would've cost me $250 instead of $180.
I said, no I would like you to send me the one I ordered and I will send the one I received back.
No answer back.
Totally disappointed!

I bought 2 garments supposed to be XL which are very small. See the photo: the waist for one is 21/2 inches smaller than the other (both are supposed to be XL). They refuse returns or you have to pay the shipment back to China ($50 minimum). Ownkoti is to be avoided…

I wish there was a zero option! My sister gave me a very generous gift for my birthday. I ordered 3 items and was happy when they arrived. All of them fit fine. I washed them in cold water and fluffed them in the dryer for a few minutes, I finished with an air dry. When I tried them on, I couldn't fasten the buttons on the pyjama top or get the nighties over my head. I see now this has happened to countless others. I hadn't checked the reviews as this had been a gift certificate.Customer service sent a standard 'nothing we can' do reply. But if I wanted to mail them back to China (VERY expensive) they would give me a VERY small discount on my next order. As if I will ever purchase something from them again. What a scam!

They sent my mom the wrong quilt from them and she was told that she could return it, but would be expensive. They then gave her the address, which was not Indiana (Where, I guess, it was relabeled?) and that it would need to be shipped to China. Avoid.

I posted a review about my order, that it hadn't arrived. But, It did come on time but the package was mislaid in my home. The order was found and I finally got to open it. I saw that the quilt was beautiful. The colors glowed and it is well made. I am very happy with it.

I'm sorry for the negative review.

I ordered 2 bedspreads. I received one I ordered and one I didn't. I really wish I had read these reviews before ordering. They really tried to get me to keep it over many emails and, the same as many others here, they insisted I pay to return it to China. I have done that before with another company and the cost was ridiculous. It wasn't worth it. Unfortunately, because I have had a similar experience with 2 different companies that hid the fact that they were located in China and both shipped items that were nothing like as advertised and both had horrible customer service, I now have a bias against Chinese business practices.

It's a racket! Well designed website with pretty pictures. The products are not what was advertised. Do not buy from this company.