Ovago

Very unprofessional and fraudulent
Very unprofessional and fraudulent, they made two charges on my credit card each of ($1182)of same amount, they told me to wait for 2-5 weeks and it will be refunded to my account which never happened. Upon follow ups they told me it will be resolved and will be informed within 24 hours, now i am calling after 3/4 days and they not answering, instead kept me on hold for hour. Do your buisness somewhere else, not with this fraudulent agency if you don't want your money stolen from your account.

Worse experience and biggest mistake of my life I did that I booked ticket through OVAGO.
I booked flight and then since 1.5 month facing issue that they cancelled my 1 leg and still not able to resolved by them. I am ready to pay fare difference to reschedule and they are not able to do that too. I had multiple calls and mail but no use. Their agent never reply to any of my mails or never call me back to let me know current issue. This is since March 28 I am working them to resolve my issue but no success. I have paid for fare difference to reschedule my flight because of their issue for that also they are not able to do. My travel dates are coming near and I am completely frustrated and tired talking to these people.
It seems to me that this is not a genuine company just looting of customers money.

PLEASE DONT GO FOR OVAGO...
I hope some one will connect with me after this my review and I will be keep updating here latest status

I tried to book a ticket through them. Once I submitted my payment information, I got a call to tell me that the price no longer valid. They asked me for a higher price to book the ticket. It is a complete scam. Stay away from this site.

This guys are only interested with you money and act like a great customer service till you book the flight. Once you book the flight you are trapped, you can do nothing. Please please do not trust them. Its a real trapped. I wanted to change my schedule and have been trying to talk with them every time i called sales agent pick up the phone they ask me if i want to book the flight? They transfer call to customer service and phone get disconnected. Its really frustrating that i even can not talk to the person to change the flight.
I am done with it.

If you need to do any changes to your itinerary - use any other service than Ovago. Bad and unhelpful customer service. Any requests takes over a week to process and they blame any other party for delays. Don't do business with this company. It is a waste of money and energy and only creates frustration.

I made a horrible mistake of going to Ovago! They have horrible customer service. I attempted to call several times and keep getting hung up on. They keep filtering you to chat online. I have been told several times someone would call me but they don't. I simple want to change the itinerary of my flight, and they cannot help with a simple request. DO NOT USE THEM! I am not a person who leaves reviews so you know its bad when I do.

I purchased a return ticket (JFK-DAC-JFK) for my son from Ovago. The flight didn't operate due to the pandemic. They were contacted many a times asking for return. Till date they didn't return. They don't care about the customer after they sell the ticket. Frustrating

Bought above plan for flight changes, texted 8 reps. For changes and all I got was empty promises. Never that I will book on this websites and I will tell this experience to all my friends and family.

There's really nothing quite like showing up to the airport to check in for a flight that hasn't been in operation for 2 months. Ovago happily took $111 and booked me on Air Transat flight TS 931 that they say was scheduled to depart today, but in actuality hasn't been on Transat's schedule since Oct. 31 2021. There were no Air Transat flights scheduled this morning at all, so there was nobody to talk to in person.

A rep from WestJet helped me find the cheapest flight home, which involves a 8 hour wait and a bus trip a couple cities over, and a total cost of over $400. $400 I really didn't need to spend today of Ovago had sold me a VALID FLIGHT. Their online chat is useless, and my emails to them have, as yet, gone unanswered.

My travel agent booked a flight from this company and I had the most horrible experience. The ticket was a for a Qatar flight that was being sold by American Airlines. Due to an unannounced flight change and Qatar's poor customer service I missed the flight and was unable to re-book or fly back on the same ticket. I had to book two separate flights to and from my destination and spend extra money because they wouldn't help troubleshoot, re-book, or re-issue the ticket! Will never trust a third party or this website ever again!

Recently I bought AA/QR ticket thru Ovago website because they were cheaper than other online prices. But unfortunately, the flight got sceduale changed and they have never informed me. By the time I reached the airport the flight was already departed. I called from airport to Ovago customer service, and no one helped me. I had to buy a new ticket on another Airline at counter and spend another $1500. Later Ovago said you can travel on return flight, and we will refund the outbound portion of the ticket when I return. I went to the airport for return flight and the Airline didn't board me.So i had to buy another ticket for $1300 for return journey. I have lost $2800.00 because of Ovago.
Never ever buy thru their website. Horrible customer service. Your money will be lost.
Jisha Jose.

I purchased a ticket through Ovago. I cancelled the ticket online due to the pandemic since I didn't want to risk get sick. Customer support was able to reimburse the most of my money and provided me with a certificate for future travel.

I am convinced that Ovago is operating as a scam. The only legitimate aspect of this company is that if you book a flight, you will get the airplane ticket. But any other add ons from seat selection, meal assignments, etc will not be completed. They will charge you for extras like seat assignments, but they won't be booked with the airline, and it will be a painful process to get your money back (if you even do- I haven't gotten mine back yet). The workers won't be able to help you, and they will tell tell you endlessly that they will get back to you 'soon'.

Dealing with this company has been a nightmare. Save yourself the energy and book elsewhere.

Used Ovago.com in the past they always provide excellent service. Appreciate the website's quality and the help of the experts to find tickets at reasonable costs and also appreciate my agent Richard. Saved me a lot of time and money

I booked a flight 8 months earlier and asked multiple time from rep regarding cancellation
He confirmed i can cancel it with 50$ charges.
Now due to an emergency I need to cancel my flight and refund it but Ovago is telling me can not refund it
Really disappointed ovago

This was my first time booking with Ovago, and Betty was a delight to work with. Customized approach, attention to detail and very professional in finding me the best price for my flight. Thank you, Betty for making this such a pleasant experience. I'll certainly use Ovago again for future flight tickets.

Bought a ticket for two people from Mtl to Mia, they changed my flight 4 times and at the end my flight was canceled. They offer you another flight for almost the double the price I have paid... they are the worst agency, stay away, buy your tickets directly with the airline company.

Ovago has the most unreliable customer service I have ever dealt with. After purchasing my tickets last Dec for our Sept travel to the UK, I proceeded to try to confirm these flights and get seating. I was told that the flight times had changed and the tickets would have to be rebooked and confirm through British Airline. Ovago said they would call or email me with the update. That never happened. I did not receive a call or email for several days so I called back and was told the same thing, that they were busy and would get back to me. Finally out of frustration I went on their web site and filled out form for a refund.
I just received a text message denying my refund. No explanation or offer for a credit towards a future flight. Couple of thousand $$ gone!
As you can see pass reviews of Ovago are very unfavorable. I hope this information adds to the mounting complains this company has gotten. Do not use Ovago!

Ovago will flim flam you every step of the way. They accepted my medical excuse for not flying as intended but when it came time to use my credit and rebook, they have done everything they can to make sure they steal my $970. They hide behind their customer service "chat" and make it nearly impossible to talk to anyone, and when they deign to call you back, their staff is extremely rude. I'd love to find a class action lawsuit to join to run them out of business. It is owned by gangsters and run by thugs. AVOID them!

Cancelled our flights 3 days before departure, promised quick resolution within 72hrs to process refund, however 17 days later and multiple emails/chats our refund of $3k+ is still not processed as they blame airline for not responding to them. We bought a service from ovago, they did not provide it and they are delaying our refund so we had to file a claim through our credit card company to get our money back. It is still pending, they sure take your money very quickly, but they struggle to issue a refund. We will never buy from Ovago again and strongly discourage anyone to use them. Go directly to airlines and you are likely going to get a better deal, cutting useless middleman out.
We have reported them to BBB and Federal trade commission to have them investigated and if that refund doesn't come soon we will likely sue the company, because they deserve it for what they seem to be doing to many people. SCAM, BEWARE!