OrthoticShopReviews 11,376

I have had these same shoes in the past and was glad to find them on your website at a better price.
Thank you!

Order child slip resistant shoes that didn't work. She couldn't stand without slipping and falling.

I loved the fact that they had several brands and an assortment of options to match my needs. It was super easy to order just what I wanted.

I am very disappointed with this company. I was very happy to find a pair of heels with arch support to wear to my daughter's wedding, so I bought a pair of supportive booties that I was very happy with, and that made me want to give some good walking shoes a try. The walking shoes just did not fit right. I tried different combinations of insoles, different lacing strategies, anything I could find on the internet. Nothing worked. So I contacted customer service, told them the situation, and they told me to send them back. And then a whole different mess happened. My mistake for thinking Orthotic Shop would have as good of customer service as Orthofeet. It's really too bad, because Orthotic Shop has a better selection, but now I know that if there are any problems, I can't trust them.

I bought a pair of the Spira walkers, wore them walking ONCE, the tongue was digging into my ankles and was very uncomfortable. I called customer service to return them and explained what had happened. No mention was made that they resell the returned shoes. They received the shoes back on 11/5 and I did not receive any notification as of 11/10 so I called them to get a status update. I was told that they denied the return because the shoes were 'worn' and they couldn't resell them. So, I'm out $128 for shoes I can't wear!
I would not recommend doing business with this company since you are stuck if the shoes don't fit right. You would have to wear them around the house on carpet for a while so they would be in PERFECT condition or you won't get your money back. The supervisor told me I could 'break them in more'. I'm going back to Gravity Defyer - shoes I've worn for 8 years and did NOT have to break in! And, their customer service is MUCH easier to deal with!

The web site 100% satisfaction. I am not satisfied! THEY DO NOT FIT THEY WOULD RETURN THEM AND I CAN NOT GET MY MONEY BACK. DO NOT BUY FROM THESE PEOPLE.
Roxann

I have purchased before and always good quality products and service. This time was about to finalise payment when I noticed a freight charge of $1010. 00 for one pair of shoes and one pair of slippers to Australia. I questioned this and was told via their ‘Chat' thing, that this had been set to stop sending items overseas! As I have ordered and had goods sent from US in past few months with no problems, I sent an email to ask for clarification.
Then they just refused to answer me! Totally rude and not a good look for this company.
I shall NOT be buying from them ever again, and will not recommend them to anyone I know from now on.
Silly people.

I order 2 pairs of insole i Paid $118.00 i gave them there money no problem. 2 weeks later i don't see any insoles so i started calling the orthotic shop no answer i called 4 more times now i see that they are not going to answer the phone. Oh this is the run around NOW. So i started emailing someone. They ran me around for 3 weeks say they have to check the warehouse 3 times. Lol i said to the person on the other end of this email that the world was build in 7 days why is yall stalling me out its BEEN 5 weeks later. They act like they were looking for something. They give me a copy of the tracking number all it says is that it was delivered to The ciy of Phadelphia USA not to my home. They is lieing. That driver never came to MY home. I have 2 video camers out front i told them to use google earth they will see the camers out front. Whappen is they have me pay for FEDEX and they used Amozon and those worker just don't care im sure you have seen the picture on the news. MICKEY MOUSE CO.