Overview
OrthoticShop has a rating of 4.7 stars from 11,338 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, quick delivery and arch support. OrthoticShop ranks 142nd among Athletic Shoes sites.
Instant Feedback
Kept tring to purchase a different shoe but it would not go into the cart so changed shoe style and brand and finally it worked. With that I never received an error or notice saying out of stock or unavailable.
First time I've shopped this site. Found exactly what I was looking for and the price is right! Appreciate free shipping and return/exchange policy...
The shoes were a gift for my 93-year-old mother. She loves them and they fit perfectly.
Had no problems with ordering the shoes. I've worn these shoes before. Just wish they came in narrows.
I ordered them because after foot surgery they were easily adjustable according to any swelling experienced on a day to day basis.
Apparently this style doesn't work for me - love everything about them except rubs the top of one big toe. Read about all the comments saying they ran big so ordered one size smaller & not my usual wide. Feel certain exchanging for larger and/or wider would not fit better.
I phoned and was told how to return these sneakers. I mailed them back last Thursday via Fed X. The sneakers were very disappointing - flimsy for the price I paid. Please send me an email to confirm receipt and kindly refund the amount to my American Express card as soon as possible. Thank you. This will not affect me ordering from Orthoticshop, again.
I bought these shoes for my 86 yr old mother & she hasn't tried them on yet but they appear to b made w quality! One of the pairs I thought had velcro but has buckles instead & probably won't work for her but the other pair might work& r really cute with a small white flower on top & r velcro! So glad they offer 6 ww shoes since their hard to find! They r always so good to exchange/return until we get the right shoes!
If these work for my Mother, will order another pair in sand. She's 93 with swollen feet. In Memory Care unit and needs good foot ware, have only been able to get slipper socks on her, so hope these work, based on reviews, I'm hopeful. Received shipment, but I need to return for another wider side, they did not fit due to the excessive swelling in the feet. Hope the return process goes faster than the first order. Slipper shoes seem very soft and hope we can get the width corrected.
Shipping charge is ridiculously high. I was provided by email various discount codes and none of them worked. Apparently they were not applicable on the item(s) I was ordering. When I submitted the order the security screen were a pain..."click where there are street signs", then new photos pop up multiple times. Order process is painful!
I loved the fact that they had several brands and an assortment of options to match my needs. It was super easy to order just what I wanted.
I sure wish you would make more Navy shoes that goes with Jeans. It seems you run out right away and therefore I could not order another pair in Navy Blue in my size. Also, the shoes I just bought (red Lydia demi-wedge) were long enough, but are not as roomy at the toe. They bother me, so I only wear them a short period of time. Hoping they will become more roomy. They don't have the solid arch support that the Mary Jane's have, so I don't like them as well.
Smooth easy to navigate website. Products clearly shown and priced. Prices were competitive to other sites and free shipping was a plus. My product arrived when specified. I am happy and would buy again
There was no email telling me when the item was shipped. I requested confirmation 3 times and it took days before I got a response that said she would check on the order but no follow up. I expect better customer service than this.
Coupon code doesn't work had to get a new one other than the one that is sent on my email. Today the customer service person was helpful last time customer service didn't know what they were doing and lost a sale because of it.
Orthoticshop.com had the best price online for this line of shoes (as much as $20 less). The 2-day delivery without any extra fees, sealed the deal. Love the Vionic sandals. Comfortable arch supports and cute style are perfect for dressing up or staying casual.
Easy ordering and checkout, great price and delivered as stated, with tracking available. Also pleased with OrthoticShop reaching out to me to make sure I received my order. Will definitely shop this site again.
Pleased you do an international service on a product that is now unavailable in NZ. Thanking you in advance.
The service was fast on one order, and the other is still on its way, but we were thrilled with the first lot that arrived.
A big thank you and I would recommend your company to anyone I hear of who has any problems with their feet so they can support your sales as well. Will happily log on and shop again in future.
Site's a little slow but other than that seems great. Everything shipped fast, given the circumstances. Unfortunately, I ordered the wrong size on one flip flop but, that's definitely not the retailers fault. They were very helpful in trying to track down a different size to replace it.
Best Black-Friday deal for this product. Website also recovered intelligently after I accidently closed their window. Shipping was fast. I recommend orthoticshop.com to anyone who wants to buy Caterpillar workboots, because orthoticshop.com has the best price and excellent service.
Too many of the styles I wanted are out-of-stock and no info given as to whether or not they will be restocked and with so many I also had difficulty finding my size in styles that were available. I will keep shopping at Ortho however :) My actual shoe size is a 'C' width; B is too narrow and so many times 'Wide' is too loose. I have a brand new pair I bought several months back, tried on and wore them around the house, and they rub on the little toe side; I did not get to return them...I got involved caring for my mother when she fell ill and I forgot about the shoes. I would like to return them, they are very nice shoes, but not sure if it too late now.
Is it possible for someone to send me a reply...I would so appreciate it. Thank you very much.
orthoticshop.com can be hit or miss on prices. Generally it is the lowest! But not always. I found this out when they did not have what I had previously ordered, and was forced to find it on another site. There, at that time, it was on sale and in stock with free no minimum shipping. Now I use orthoticshop.com as my first stop, but still check prices, on other sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members