I reached out to a customer service representative named Ana about a delay on one of our orders after the vendor wouldn't email me back. She was very courteous and efficient and had an answer within minutes from the vendor. I will definitely be working with her again if another problem arises. Thanks Ana!
I had a time sensitive issue with the vendor, and Jerica jumped on it right away. She was so professional and went above and beyond. Then her supervisor Cristina fixed my problem in a very timely manner. Both provided excellent customer service and actually wanted to help. I have not experienced that in a long time, so it's refreshing to know there are still hard working and kind people out there. I will definitely keep using Orangeshine.
I really like the amount of vendors I have to choose from. Customer service is always great. They respond fast and are kind and helpful. Some of the items are marked wrong. I've bought a pack of tops that should have an XL but it came with none, the vendor listed the sizes wrong. I've ordered things that were supposed to deliver in a couple of days, but then didn't ship for weeks because it was pre-order even though it wasn't listed as pre-order. Some vendors sell out quickly, but don't tell you they sold out for a week after you've placed your order.
Definitely things that need some maintenance, but overall once you find a vendor you like, it's easy and fun to shop the site.
Placed orders from 2 brands, one brand, hearts and hips, is awesome! Got great stuff affordable and good shipping. Ordered pricey shirts from Yoyo5, received a crushed box, broken hangers, and only 5 of the 6 shirts I ordered, also shipping was not cheap. No help on getting the missing shirt from the brand or Orangeshine. Yoyo5 are thieves! They will rip you off. Wish I could right a review directly about them.
I recently started shopping on OrangeShine and I couldn't be more excited. All my favorite vendors listed on one site makes things so much easier! My first order was missing one piece and Leslie took care of me immediately without any issues. She's a amazing!
I recently had an issue with an order being shipped from a vendor on Orangeshine. I placed a call to Orangeshine customer service and Evelyn C. Was very helpful, considerate, and most of all professional. She was able to help me get the problem resolved promptly. Thank you for your assistance.
Charlynn O.
I really enjoy ordering wholesale from Orange shine. They have a huge and I mean HUGE variety and shipping is always the most reasonable. The customer service is also their top best feature. Will continue to use orange shine for my small business needs.
I received an incorrect item and let Orange Shine know immediately. The customer service rep, Leslie, took care of problem and responded back to me within a few days! She is the most pleasant person to talk to and just overall a wonderful representative of the company!
I had some trouble with one of my orders Cristina from orangeshine helped work things out with vendor. She kept me informed on the status and fixed the situation. Iam a small business owner and was very impressed with the customer service I received. Definitely recommend this website!
Leslie provided exceptional service when addressing my shipping concerns. She got back to me in a timely manner, and offered additional assistance. Pleased to know she cares about customer satisfaction.
Thank you, Leslie... you are a RockStar!
I have been using OrangeShine for a few months and the customer service has been great! I've only had two issues, both times I received a product that was not as advertised by the vendor. I did live chats and Cristina at Orangeshine helped me both times (she's great!). After reviewing my photos and confirming the products were not as advertisted, she got in contact with the vendors to get me return shipping labels and refunds. I've been really happy so far! I also have a handful of friends who use Orangeshine as well and they have had good experiences with customer service.
Hello Cari B,
I thank you for providing your feedback,
We are pleased to see that you have had an amazing experience with our representative Cristina. Both times your issues were able to be resolved perfectly.
I hope that you continue to choose OrangeShine for your business.
Thank You,
OrangeShine
Cecilia was amazing! She went out of her way to ensure that my payment type was changed. She was kind and courteous both on the phone and in her messages. I will definitely continue to do business with this company!
Jerica was wonderful with helping me return an item that was sent incorrectly! She was east to talk to on the phone and through email. I love every item from orangeshine for my boutique! Thank you all!
Lisbeth was very helpful. She assisted me with facilitating the return and was able to provide me with a pre paid shipping label and guaranteed the refund rather than an exchange or store credit. Good customer service is always the cornerstone of every great company.
Cecilia did a great job of assisting me when I did not receive my full order. She contacted the seller and found out for me that I would be receiving a 2nd shipment. It was a very timely response as well.
When I called for assistance placing an order from Mountain Valley Trading, Lisbeth was extra helpful by placing the order for me in a timely and efficient manner. This is the kind of service all of us busy boutique owners need. Thank you, Lisbeth!
I spoke with Anna about my order that I still had not received she checked on the order and was able to get back with me in a timely manner to let me now when it will be shipped and that they didn't have some of the items I had ordered. She went above and beyond to help me!
I had a problem getting merchandise delivered from a vendor and they immediately contacted the company for me. The company also replied to my inquiry on the problem via the website. I did receive 6 pcs of the 24 pc order but it was not the style I had ordered. They offered to take the merchandise back and send me what I had ordered which was kind but it is just easier to strike this vendor off my assortment sheet.
I am a small boutique owner and needed to void an order that was taking months to ship from a wholesaler. Jerica was able to assist me in that quickly and with ease via the chat system on Orange Shine. Thank you for your help Jerica, you made my day!
I had placed an order for a run of shoes that came in damaged. I contacted Orangeshine when I was unable to get a response back from the vendor. I thought there was nothing more that could be done for my particular situation, but I just received an email from Jerica that she was in fact able to get me credit for my damaged goods! I am so grateful that she went a step further and tried all she could to do for me as a customer. It's so hard to come by good customer service these days and Jercia at Orangeshine has gone above and beyond. Every penny counts for us small business owners and I truly appreciate the help!
Overview
OrangeShine has a rating of 2.9 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. OrangeShine ranks 11th among Wholesale Clothing sites.
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- Cerritos, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Claudia,
We appreciate your valuable feedback,
We are very happy to see that our representative Cristina was able to assist and was able to solve a situation with the vendor. Providing the best customer service to you is key to OrangeShine. We hope that each time that you contact us is an amazing experience for you. We thank you for your feedback.
Sincerely,
OranegeShine