Optumrx

THE WORST pharmacy experience I have ever had. My MD sent a prescription to them. I checked that they received it, the order status was "processing". A week later when the medication did not arrived I went to check the order status. I found that they just cancelled the order, and marked it "Cancelled: requested by you". Well, I did not request the cancellation, so they lied. Also, there were no communications, notifications or any kind of order updates from them. They just cancelled the order for a vital prescription and lied about it.

I'm gonna kill myself because of you. I'm tired of you. Your reps are great. But they can't do $#*! to resolve anything because the problems are your systems, your service and the fact that in years you have done NOTHING to "fix" anything. Your surveys are useless because YOU don't give a $#*! and that's why you don't listen to your customers. Everyone hates you. I hate you. You are the last company that should be in business with Healthcare because you absolutely, completely and entirely suck.

Charging me almost $306 for my anxiety meds for a 30 day supply! Customer service is absolutely terrible! We switched from express scripts to these people I submitted my prescription request 2 weeks early and here we are 3 days before im out and my order has been cancelled for no reason!

My daughter is a Type 1 diabetic who depends on insulin for her survival. Since December, we have had to contact her doctor to send an emergency prescription to a local pharmacy because OptumRx has failed to provide her with the insulin. March is apparently going to go the same way. Last month her order was set to be delivered on a certain day, when it didn't show up I checked the website where I saw they canceled the order. No phone call, no email, no text to let me know that the insulin, which was already going to be late, was out of stock. This is irresponsible and unreasonable. Be very wary of this company and anyone that forces you into their service, I'm looking at you, United Healthcare.

We've had so many problems with them. They don't ship our medicines out or they reject the prescription the doctor sends them. They have no communication with us they have never emailed me or called me about any problems. I wish we would've never had to switch. Don't use them and their prices are higher we had to switch because of our insurance.

Customer service is TERRIBLE, bounced from department to department, can't talk to a supervisor, no one can ever answer questions, just never ending run around circle-jerk and never getting to the bottom of the problem! I have spent up to two hours, (TWO HOURS!) on the phone with these idiots and get nowhere! I ask a question of the ridiculously and ironically so-called Customer Advocates, they pause for 30 seconds, read a completely nonsensical answer from their computer screen and then are stumped when I challenge them to explain how what they just said answers my question! Complete lack of customer service or empathy for someone fighting to get life saving medication my Doctor says I need! They somehow get to trump my Doctor's professional opinion and refuse to provide what is prescribed!

Worse, be on belive. Total pain in the $#*!.Serious joke. Really don't have the words to tell people what a $#*!ed up company they are.

I requested a prescription transfer, was promised it would be done by 3 different representatives. After 2 weeks it was still not done. I was finally given the response that prescription would not be transferred due to "their policies". I would never use this service again, which is why i am paying more out of pocket now just to not deal with such horrid service.

My Medicare Plan D insurance provider just switched pharmacy benefit management companies from Express Scripts to OptumRx. Several maintenance medications I was getting from Express Scripts had a copay of $4.15 for 90-day supply. With OptumRx the prices for the same medications and quantity are SEVEN TIMES higher, ranging from $28 to $36. What a rip-off!

I wish I could give them zero stars. They have no idea what is going on. It's easier to break out of prison than to get a reimbursement from them. I have waisted way too many hours of my life on the phone with them. Technology is so old probably using razor flip phones.

I am new to Optumrx. The first prescription was for 5 of my medications. It was late and I had to go to a local pharmacy to get emergency medications, which I had to pay full price for because I had just 'filled' them at Optumrx. When the prescriptions arrived 7 days later, I was missing one 90 day prescription, only received 60 days. They sent the rest later.
The second prescription I ordered was for a blood thinner which I need as I have had pulmonary embolism in my lungs twice. They received the prescription on the 5th and it is now the 19th and I have not received my medications.
They always say it is because of the shipping not them. I order a lot from Amazon, Wayfair, Walmart and many other companies. I have always received my items within 5 days of notification that they were sent. I have a hard time believing that 2 out of 2 times my meds were late 10 to 14 days because of the shipper.
I recommend nobody uses Optumrx and I will not any more. It will cost me $39.45 a month to go to the local pharmacy and get my prescriptions. May not sound like a lot but when you are retired, you try to save as much as possible. It is cheap for the price for the anxiety I have gone through getting meds after I have run out.

Over the past few months, I have had errors in scripts filled, errors in pricing, errors in communication regarding script refills, and even lost scripts. I have been extremely frustrated with OptumRx requesting new scripts from physicians expressly against my explicit requests. (They continue to request new scripts from physicians when the older scripts have yet to be filled.) As one could reasonably assume, this also does not amuse my physicians, who are more than fed up with the pharmacy.

I have spent hours on the phone trying to remedy incorrect script requests and communications, to the point of having specific script information in hand, from the prescribing physician with script number, date, medication, dosage, quantity, and refills. Yet even with this very specific information in hand and provided, OptumRx manages to repeatedly request a brand new prescription from an outdated physician visit a year prior.

I struggle to convey the breadth and depth of my frustration with OptumRx, which by this point is paralleled by the frustration of the physicians and staff.

My order of 5 medications was canceled. I did not know this as I was not contacted by email or text or phone. I called and got one heart medication to be coming by Express mail because I had been completely out of it It didn't arrive so I checked online. Also canceled. Why was I out of medication you asked? Because we had a company for 3 months over the summer that was terrible at filling orders but did at least have nice customer service. This company is an absolute joke and is simply making profits off of our insurance coverage.

My doctor sent 2 prescriptions to this specialty pharmacy. When I called them, they only sent me 1 of them and didn't say anything about the other one. 1 week later, I'm calling and asking why the most important order was completely missed. The woman, Michelle, took really long time, almost mocking me, asking me to repeat my number, then repeating it herself, and asking me to repeat it after herself again (WTF!). When I refused to repeat it for the 3rd time, she said she could not serve me and there's nobody she could transfer me to. So now not only they completely missed a very important order, there's no way I can still order it! I hope they go out of business as this is not the way to treat customers who you've already failed.

Do NOT trust this company. Azelaic acid 15%, a skin cream: $94 now, get this: For 75 days. What the heck? It's a cream. Optum lets you put in, 1 tube, 2 tubes or 3 tubes... or 30 days, or 60 days or 90 days...and strangely it stays at $94. Why? To HIDE the fact that there is NO one or two or three or 30 or sixty days...they are ONLY selling you one tube for $94. DO NOT BUY...go to Goodrx and find a place for less than 1/2 price. So CREEPY. Beware, check all your meds here with GoodRx

I Ordered Oxycodone-Acetaminophen for my husband. Was told they needed I.D., and I was on the phone for two hours trying to give someone his I.D. The following day I checked his online account and noticed that they had cancelled the order. I called and was on the phone this for another two hours to find out why. I told the operator that his meds would run out in a week, and she said she would put a rush on the order. I agreed to let them do that. As soon as I hung up my bank sent me an email stating that $20.00 was taken out for shipping and later found out that the order wouldn't arrive until AFTER his medication had run out. I was NEVER told by the operator that it would cost $20.00 for shipping. If I had I wouldn't have agreed to it. I called a third time and got an answer right away, didn't have to wait, and told her that I was fed up and to cancel the order for Oxycodone-Acetaminophen and I would have his doctor send a new script to Kroger's. To add insult to injury they charged us $4.60 for a different medication of which was covered by our health insurance and I'm still waiting for a reimbursement. We are seniors on a fixed income and $4.60 is a lot of money to us. I ended up sending a strongly worded letter to the corporate office and I'm still waiting for our money. My advice is to not use this company because they are a rip off!

I have never dealt with a more inefficient, customer-unfriendly, unprofessional, and all-around terrible company. It is a shame that any company would use this pathetic group to do anything for them. Apparently, the companies that utilize OptumRX are interested in abusing and defrauding their employees. If possible, avoid this company at all cost.

They charged me 2.5 times what they agreed upon. Customer service is the worst, they bounce you around, first telling you they will refund one time, then the next person denies they can.

Beware it is ALL bad with this company. They short ship orders and won't credit your payments. Website is impossible...If you have an afternoon free just call their customer service BTW have a translator on hand.

Dealing with these people is a nightmare. They fill a Generic RX without informing you that the RX received as written by a Dr is not available, then bait & switch it to brand name at high cost. My RX is 24hr ER 1xper day, they give me 12hr ER 2xper day! Then switched it to brand name (1xper day) cost $131.00 without any notice! I canceled both, yet they still send the wrong RX! I cancel again 2/8/24 still shows as being sent! Save yourself a big hassle, don't go with Optum, they are terrible. Their Pharmacists refuse to fill RX's because "they" feel a med is not right for you, without any medical training in Cardiology. A Dr prescribes this for me, guess I'm still alive Optum! If this prevents me from getting the correct RX at my old Pharmacy, I will be really, really mad! Zero stars if possible!

My spouse and I were pushed to this plan by UHC. UHC promised a seamless transition. We have had nothing but horrible experiences during the nearly four months using the insurance. They only care about savings for themselves and don't care about the health of the patients. They question the medication our doctors have prescribed without looking at our previous health issues, allergies etc. VERY UNHAPPY WITH THIS COMPANY AND WOULD DUMP IT IF COULD.

This service is becoming worse and worse by the day. Mmm…. At this moment, all my medications on hold because they don't want to pay for the meds. I have this problem every time my doctor places an order with them. Their service is declining in gigantic steps. Very soon, they would be out of business. Shame on you OPTUMRX

On Monday 12/18 I released I would be out of my Diabetic medication and the shipment said 12/20-23. I called Optum was told that tracking showed 12/19 so I would not need the 5 day local fill. On 19th said it would be here by 9pm but still in Arizona. Was told By Optum pharmacist he would send 10 pills to 24 hour walgreens. Instead he send a 3 month supply over there that could nit be filled. Next morning I called optum they sent 10 pills to walgreens. Went on walgreens app they wanted $40 for 10 pills when I paid $10 for 180 pills. Called optum back person checked with someone and said she could drop it to $19 and email me a refund form just mark pills didn't make it in time. Never emailed me the form and price was still $40. I called back and Optum said they never told me any of that and even if recording said that on their end they would not honor it. Made me miss 2 doses of my vital meds caused my sugar to raise up. Order got here and had my meds but I don't like the lying I could have possibly got help from my dr for my meds had I known that my meds would not be here when I needed them. Also $4.00 a pill seams to be above cash price for this medication so it seams like we are treated worse than people off the streets. I was told this would all be brought up at a meeting but they need to have ID numbers when they talk to you and need to tell you the truth and log everything into the computer when they offer a solution so that they don't call you a liar and other workers are on the same Paige. I hope that they fix these problems and I put this out here so people remember to get the names of who they talked to log time of call and demand that they put the stuff they promise you in your file.

My meds don't arrive on time. They poach scripts my doc sends to local pharmacy! Everything's a mess