OPSGEAR, INC.

I purchased an item that did not get delivered--customer service said it was sent to their review process. No follow up email, no product delivery, no credit given for purchase. I chose ground deliver via Fed Ex (a company I have confidence in)... they later said it was sent by ground via U.S. Postal--which never arrived. I believe they use the excuse of unreliable U.S. Postal service as a scam for non-delivery. Avoid at all cost or you may lose your purchase price and the associated follow up time--not to mention the stress and disappointment.

Paid in full but never received product. If I can save one person from wasting their money and time then I'd feel vindicated. Do not use this vendor! Have complained multiple times with the response that it's in the mail. They use UPS to send the products to get a tracking number but send it to themselves in Woodscross Utah so they get their product back plus your money. Did spend $450 on these coins and received nothing. Buyer beware.

I purchased many of products from Opsgear in 2014 and 2015 including DVDs, clothing and tactical and rescue gear. They had excellent customer service and good prices. They promptly responded to emails, and quickly shipped items.

I really think Ops Gear doesn't care about their reputation in this industry. Despite numerous attempts to contact them by phone and by email to get a status on my order, they ignored all messages, including my request to cancel the order. Due to their irrisponsiveness, I resorted to purchase the items from another vendor and request a refund from them, eventually involving the Utah Better Business Bureau to reach out to them on my behalf. They then shipped my order despite my cancellation. I will never do business with them again, and discourage same.

Just dont. They dont deliver, they lie, they didn't even respond to my emails. IF you buy anything do it through a 3rd party (PayPal etc) so you can get your money back from them, that's what I did. I of course got a response from them saying something was wrong and "we will ship it right away" after I got my money back from PayPal like 2 months later. It's like they didn't even realize I was already getting my money back from PayPal. DONT BUY!

This is a horrible company. There customer service is the worst I have experienced in a very long time. Shipping error on their part (billing vs shipping) which has yet to be rectified. Company does not return emails, phone calls and trying to get a refund is ongoing and extremely difficult. John West and David Burnell should be embarrassed to put their names to such a poorly run operation. It's a good thing that OPSGEAR only sells kit, any other kind of ops would be disastrous!

I purchased an ankle holster on a Sunday, and paid for 2 day delivery. I immediately received an email saying shipping information soon to follow. By Thursday I did not have my item, nor did I receive ANY communication from the company. I emailed both the Founder of the company (giant waste of time, he only passed the buck) and their customer support, but got zero response. Finally get an email on Saturday saying my item is out of stock. Horrible customer service and after doing some post-purchase research, this seems to be fairly common issue with them. Don't make the same mistake I did, shop elsewhere!

You'll never see your items, you'll never hear from them. The only evidence you have interacted with this company will be the charge made to your credit card. Weirder still, even after cancelling the order after 3 months of waiting, (and getting my money back via my card) they then claim they have just delivered my items. This is a very strange Walter Mitty outfit. Their stuff does look cool, it's just a real shame they confirm everything bad about shopping on the internet.

Same story as many of the reviews on here. Terrible customer service practically non-existent. I ordered back in 10-14, and now its 1-15; I have not received any items that I ordered or my refund that I requested back in November. E-mails have been sent, calls have been made with only empty promises. Being veteran owned, I wanted to give them my business because, I am a veteran. Terrible mistake. Don't bother wasting your money or time with this company. You're going to regret giving them your business. Order from other tactical companies that take their customer concerns serious and their business serious. Opsgear is a joke!

My son ordered some items in April. His card was charged and was told his order would be back ordered for 5 weeks. 5 months later, I cancelled his order and am still waiting for a refund... called and was put through to billing and of course had to leave a message. What a crock... this company puts on a front that they are all for the military, yet screws them out of their deserved refunds. Shame on them. Buyer beware! Promised a refund check which has never been received.