OPSGEAR, INC.

I purchased an item that did not get delivered--customer service said it was sent to their review process. No follow up email, no product delivery, no credit given for purchase. I chose ground deliver via Fed Ex (a company I have confidence in)... they later said it was sent by ground via U.S. Postal--which never arrived. I believe they use the excuse of unreliable U.S. Postal service as a scam for non-delivery. Avoid at all cost or you may lose your purchase price and the associated follow up time--not to mention the stress and disappointment.

Paid in full but never received product. If I can save one person from wasting their money and time then I'd feel vindicated. Do not use this vendor! Have complained multiple times with the response that it's in the mail. They use UPS to send the products to get a tracking number but send it to themselves in Woodscross Utah so they get their product back plus your money. Did spend $450 on these coins and received nothing. Buyer beware.

You'll never see your items, you'll never hear from them. The only evidence you have interacted with this company will be the charge made to your credit card. Weirder still, even after cancelling the order after 3 months of waiting, (and getting my money back via my card) they then claim they have just delivered my items. This is a very strange Walter Mitty outfit. Their stuff does look cool, it's just a real shame they confirm everything bad about shopping on the internet.

I purchased many of products from Opsgear in 2014 and 2015 including DVDs, clothing and tactical and rescue gear. They had excellent customer service and good prices. They promptly responded to emails, and quickly shipped items.

, my order was to ship September 28 still havent received it. After phone calls, emails nothing no one has contacted me. So ticked off buyers beware.
Wish I had read the reviews before ordering my credit card was charged guess ive lost my money. Will never order from them again.,

On two separate ovations I placed orders with opsgear. Twice they did not ship the most expensive items
The first order took 3 months to get what I paid for. The second order us about two months old and still waiting for mag pouches. Email and voice mail are useless you'l never get a reply. Just buy your $#*! somewhere that wants your business.

Ordered a field jacket in December of 2015. They initially sent jacket but in the wrong color. I returned it and still waiting to receive it. It's now April. Have sent literally a dozen enquiries, the last 2 have been totally ignored. Have filed a formal complaint via the FBI's Internet Fraud website (IC3). Time to have these rip-off artists shut down.

My story is the same as all the others. I'm still in the battle today. Yuck!
We are a veteran family,( my husband had 3 combat tours) I'm so mad and disappointed.
Don't bother, find another Co.

All reviews from 2017 and earlier (whether good or bad) belong to a different company than is currently operating the OPSGEAR brand.

OPSGEAR, INC. has been closed since 2017. The OPSGEAR brand and other business assets were transitioned to DP Creations, LLC. The website opsgear.com is currently operated by DP Creations, LLC.

Just dont. They dont deliver, they lie, they didn't even respond to my emails. IF you buy anything do it through a 3rd party (PayPal etc) so you can get your money back from them, that's what I did. I of course got a response from them saying something was wrong and "we will ship it right away" after I got my money back from PayPal like 2 months later. It's like they didn't even realize I was already getting my money back from PayPal. DONT BUY!

Ordered my item over 3 months ago and still have not received item. Left many messages and never a call back. Sent email and the same person "Joshua" response that my order will be shipped with a week. And of course I still have not received item. Told them to refund me and they never reply. I'm out of $99 and no item. Stay away from this company. I will never purchase anything from them. The number they provide always say all reps are busy and to leave a message but they NEVER call back. Horrible company, would not recommend to anyone.

Last August I ordered a pair of trousers and a shirt for a total of about $135.00. Waited a week before I was notified that the items were not slated to be shipped for awhile, citing "warehouse issues". I responded to them that I didn't have the time to wait for my items, and requested that the order be cancelled and my money refunded, per their "100% satisfaction guaranteed" claim. Crickets. Didn't hear a thing. Complained many times, left numerous phone messages and e-mails for them, threatening to make a complaint to the BBB and the federal government office of consumer affairs, all without any reply. Finally, I received a box with the items I ordered, but nothing else. I've never opened the box, trying to figure out a way to return it and have my money refunded. I will NEVER buy from these idiots again, and will warn any other person to stay away from them. I've left negative reviews wherever I can, and have told people about these losers. This is touted as a veteran-owned company, but it can't be because of the treatment people get from these clowns... a veteran would never do this to another veteran. They just want to tap into the "veteran-owned" consumer supply because vets tend to buy from other vets. It's a scam. Stay away, and spread the word. Make these guys go bankrupt!

I purchased a pair of Danner boots and Ops Gear sent the wrong size and would never give me credit for them and wanted me to pay to have them shipped back. I ended up sending to manufacturer. I won't be buying Danner Boots or especially from Ops Gear. After returning to manufacturer, I still had to put a dispute on my credit card to get the refund even though credit card gave Ops Gear the money back.

I put a order in 42 days ago and still have not received anything. I emailed them 14 days after the order because I never got a tracking number. The order said fulfilled on there website. They did email back and said they would get back to me with a tracking number. Of course no tracking number and no items yet. Learned my lesson. I will never order from them again.

They will, repeat will, F up your order. You will not receive it, but you will receive responses from them that they are trying to locate it, trying to correct an error in the order, about to ship it, etc. They also do NOT return phone calls and you will NEVER speak to a live person at this outfit. They have an automated customer service system which absolutely does not work, they don't check very often, and frankly they just don't care about customers. Pathetic.

Opsgear Inc. is a scam. DO NOT BUY FROM THEM! Same story as the rest of the reviewers. Purchased an item from their on line store and never received it. Multiple attempts to make contact with no success.

Ordered something without checking reviews, my fault. But emailed to cancel order. They said ok. Been a month now, no refund and no response to email. $40 down drain I suspect. Avoid at all cost!

I really think Ops Gear doesn't care about their reputation in this industry. Despite numerous attempts to contact them by phone and by email to get a status on my order, they ignored all messages, including my request to cancel the order. Due to their irrisponsiveness, I resorted to purchase the items from another vendor and request a refund from them, eventually involving the Utah Better Business Bureau to reach out to them on my behalf. They then shipped my order despite my cancellation. I will never do business with them again, and discourage same.

I purchased a two week survival bag over a month ago. After waiting two weeks, I cancelled my order andam still waiting for a full refund. I opened a dispute with my credit card company. My next step is small claims court if the refund doesnt materialize soon. This company is long on promises and short on delivering service. Buyer beware.

David Swiderski
Grand Rapids

This will be my one and olny purchase from this company. Thave taken half a month to process my purchase and it has not even been shipped yet. Customer service is non-existent. They do not return emails or hone calls. All call to them are routed to voice mail hell. I guess they rely on one time purchases to stay in business!

I wish I had read this site before I ordered hundreds of dollars of gear from OPSGEAR. Then I wouldn't be waiting here months later waiting for anything to turn up.
Phone is NEVER answered - no matter when or how often you call. Facebook messages and emails never answered. I only received a reply after I setup
A Facebook page called OPSGEAR FAIL. Avoid these guys like the plague. Spend your hard earned elsewhere is my advice

3 days after initiating a CC dispute (and still no word from OPSGEAR) the boots arrived and I got an email from the company apologizing for the "lack of communication." Unfortunately, the dispute caused the cancellation of the CC and a reissuance of another card--a huge hassle for autopay accounts.

Waiting for my item for 2 and a half months and still haven't received it. Sent over dozens of emails and no answer. Contacting them by phone is a joke, simply redirects to leave a voicemail.

Worst experience I've had with online purchasing.