I ordered a coin from this place from a military ceremony over a month ago, and still haven't received my order. Such a disgrace, and a complete scam. Never will I ever again order from this website.
The company never delivered the product and never responded to my request for product or refunding my money. Do not buy from them!
Steve from Maryland
And never sent Item. After 3 or 4 emails and multiple phone calls that go unanswered. Utah BBB should shut them down NSL Police department should file Fraud Charges and confiscate their building and contents. SAYING THEY ARE VETS IS EMPLORABLE..
Giving OPSGEAR one star because I couldn't give it zero! I ordered a product BEFORE LAST CHRISTMAS, and I still have not received it! That took my money, told me the item
Shipped, then sent me an email saying it was backlogged. Promised it within a month, after a month, said one more week. Then said it would ship in 24 hours...(in late January at this point). I had ordered a Bungee Sling, in early Feburary a Plate Vest showed up from a place called "War Gear". I emailed OPSGEAR to ask if this was their attempt to fill my order. NO RESPONSE. I waited months, NO RESPONSE. Then in August I received an email saying my product was back in stock. I waited 2 more months, NOTHING. I reached out to OPSGEAR again in Oct, they closed my "ticket" after 18 days with NO Response. Do not buy from this store!
"THIS COMPANY HAS STOLEN MONEY FROM ME. DO NOT PURCHASE ANY ITEMS FROM THEM. This company has stolen about 100 dollars of my hard earned money I used to purchase one of there products online from there online store. I made this purchase online 2 weeks ago and immediately received a fake email from opsgear telling me that my order had shipped. Literally the email i received was about 30 seconds after I made the purchase so that was a red flag for me because how could you ship an item that quick especially since I made the purchase at midnight eastern time. They haven't responded to my many emails, they do not EVER answer the phone so if you get a email saying to call if you want assistance there is no use in calling because they wont answer and they definitely wont return your call. They do not care at all about customer service. I will be reporting them to the BETTER BUSINESS BUREAU and contacting an attorney as well as suing in small claims court. I absolutely hate thieves and these guys are straight up thief's. They love to take your money but DONT EXPECT YOUR PRODUCT TO EVER ARRIVE. Please, take heed to my warning and DO NOT BUY FROM OPSGEAR! "
Don't expect any help, or even a response, from Customer Service. There are lots of reputable suppliers out there. Buy from one of them.
I ordered an over priced shirt from this company which advertised it as a concealed carry shirt. The order showed up in my email as being complete and shipped. After two weeks went by I attempted to contact them to get a tracking number. You will never get any phone pick up from them. I left a voice mail message and emails regarding my request for a tracking number to my order. In very very slow reply I got an email saying they had issued a ticket for my information request and normally with in 24 hours they respond to their so called tickets. That 24 hours turned into another week and only after some very angry messages left by me did they finally admit the item had not yet shipped. There is no direct phone or daily email service with this company. I left them a message stating I wanted to cancel my order and for them to NOT ship anything. I went to my credit card company and filed a complaint regarding this worthless service and had them cancel the Opsgear credit to my credit card. Weeks went by again and then I got a reply from Slopsgear stating they were shipping my shirt. I left emails and voice mail telling them I had canceled the order weeks ago. I even called my credit card company and they said they had no control over what they do. The over priced shirt finally showed up two months later. Now another 30 days later their billing shows up on my card again. I am using the shirt, as a clothing target on my shooting dummy. Gold dots and full metal jacket bullets whiz right through this POS. My intent is to package this worthless garment back up and send it back to them. I know I will never get a refund but I want them to have this as a Christmas reminder that I will never ever order anything from this non communicating puke of a company again.
It took a while, but we finally received a credit from the company.
Ordered item 6 weeks ago, never shipped no refund. Claiming through PayPal. Avoid.
OPSGEAR, INC. has a rating of 1.4 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OPSGEAR, INC. most frequently mention customer service, credit card and tracking number. OPSGEAR, INC. ranks 19th among Military Surplus sites.