OPSGEAR, INC.

They will, repeat will, F up your order. You will not receive it, but you will receive responses from them that they are trying to locate it, trying to correct an error in the order, about to ship it, etc. They also do NOT return phone calls and you will NEVER speak to a live person at this outfit. They have an automated customer service system which absolutely does not work, they don't check very often, and frankly they just don't care about customers. Pathetic.

This was my second opsgear purchase. Several years ago I had a mediocre experience with this company. This time, while preparing for a deployment, I ordered several combat shirts. A full month after my deployment (3 months after my order) I called the credit card company and had them remove the charge. In just 3 short days I got an email saying my items were shipped. 5 days after that the charge was back on my card. I STILL DON'T HAVE THE ITEMS I ORDERED. There are plenty of companies out there. Nobody needs to use opsgear.com

This site is terrible, half of what they display for sale on their site is on back order. I placed an order March 17,2013. Order status said it was shipped, waited and waited. Email Opsgear April 4th. They responded April 7th and said it should ship in 2-4 weeks. It is now May 13th and not only have i not recieved my order but my account no longer exists... OPSGEAR is an extremely poorly run business, dont waste your time or money on them!

Do NOT buy from these clowns. I don't know if it's a case of Mgmt not knowing what the shipping dept or billing dept is doing or they just like to play the "WE SUPPORT THE MILITARY AND LE" card to rip honest consumers off but their seemingly straight up website is nothing but a front for a CC scam. I ordered a pr of boots but canceled order after waiting w wks with no verification of the purchase from them. My CC was charged within 24 hrs. Non-responsive to emails, phone calls. Three wks later I rec'd email stating that the order would be cancelled and my CC refunded. It has been 45 days and still no refund and no response to emails. Its as if they hope you'll just forget about it, write it off, and they'll still have their "virtual inventory" AND your money to fund their next kegger celebrating another yr. Of fraud. If the owner is a USAF vet, he needs to get his sierra together or do his freefall quals without a 'chute.

The middle of Nov. 2016 I ordered (2) challenge coins for a couple buddies. I got all kind of emails thanking me, sending me shipping updates, etc. I finally received one (1), I emailed them saying this, I think Josua told me both had been delivered, I said it may have been delivered by not to me. On the 23rd I receive this: Ok I did find that was the same tracking number, we will make sure the new tracking number is emailed to you asap. Today is 12/******* and still do not have the tracking number. Wouldn't it have been easier to put 2 challenge coins in the same pack? This place is a joke, I would suggest you strongly consider another alternative.
Yes, I am looking for another challenge coin. This place is a ripoff.

I made a purchase back on September 29th for a plate carrier set up for work since I am in the law enforcement field and was in need of a new entry set up. After a month of not receiving my order and multiple phone calls where I was told it should arrive any day I cancelled my order on October 30th. Opgear had already charged my credit card for the amount and to this day (December 30th) after multiple phone calls, emails, and also an unanswered complaint with the Better Business Bureau I have still not received my refund. Opsgear is a bunch of THIEVES and I would not recommend their service to anyone who is in the law enforcement or military field, regardless of how much they claim they are military owned. My next step will be to pursue criminal charges for theft against their company even if it is an inconvenience to me just to make my point.

Where do i start. I ordered a 5.11 bag on 10-22-2014. I didn't hear anything about it being shipped. So i emailed them. The response was oh we have been going through some changes, the order will go out next week. We will email you a confirmation number... well that didn't happen 11-7 i sent an email 11-11 response ' i thought it was shipped it will be shipping out this week 11-21 sent an email no shipping confirmation i sent a email to cancel the order it had been a month i was then told they would have to wait and see if the item shipped it didn't 12-8 they said they would credit my card it would take 10-11 business days when they immediately took the money from me. 12-30-2014 i still haven't received my refund/credit... save your money find a more customer service friendly company... and use paypal

Ok i was finally contacted by the CEO of the company and recently received my refund. They tried to give me a credit and send me my order. After almost four months I was able to get my money back. I would email them and call them every other day... Good luck

On 8 October 2016 I made a $175.00 of some boots. I have not received the boots yet. I have called about ten times and left voice messages. Needless to say, I have never received a response.

I sent an email to the support site and received one responce. I believed that the issue would be fixed, but I still did not receive my boots, or a refund. I sent several other e-mails, but all communication from the company has stopped.

I have purchased it lens from this company before and was pleased. It is my understanding that this company was made by veterans for veterans and catered to police.

I am a Marine veteran and a detective. I must say that I have never been more displeased. At the very least, I should have received my money back so that I could have made a purchase elsewhere.

I am done with using anything else from them and I will warn everyone of my displeasure. Customer service sucks and the company ripped me off. At least someone's kids are eating and their father is wearing a nice pair of boots.