OpenTable

We dined recently at Gerards in Leihana, Maui.
What a disappointment! This was supposed to be an upmarket French restaurant and it was very expensive.
The waiter did not bother to introduce himself and when asked could we just start with the first course he said no we needed to commit to everything because some of the dishes took over an hour to cook.
This was not evident as the meal progressed -most of our food was pre cooked or out of a can -it was no more French than I am.
The restaurant had once been quite stately but was decidedly jaded and the whole atmosphere and ambiance was stuck in the 1960's. Gerard is stuck in a time warp but suffering from delusions of grandeur -we love dining out but this was the worst meal we have had in Hawaii and we visit Hawaii from New Zealand every year -so Gerards get a grip your restaurant and pricing is daylight robbery quite frankly you are not cool!
Judi Davidson

Don't waste your money. OT Gift Certificates are useless! I got one for $120 for a friend as a birthday present and when she tried to use it, she was treated as a fraud. It was very embarrassing for her at the moment, in front of friends and families, and embarrassing for me when she gave it back to me. Still fighting with customer server for a refund. They proposed to give me another gift cert and when I refused they proposed to add another $20. How can $20 pretend to compensate for such wrong doing?!

Not at all easy to cancel a reservation. And most times when they show no availability for a certain time slot, I call directly the restaurant and have no problems getting a table. They are a useless waste of time for the customer

The dining cheque was taken away and was replaced with amazon or dining gift cheque that is no good to the least. The Amazon check is valued only at 50 cents per 100 points which is way below from the 1 dollar per 100 points before. Where did the other half go? They charge the restaurant same fees... Dining cheque is so limited on choices and very unflexible. A classic case of they get you in and once youre there they rip it off. Not so good practice for loyal users.

The site is frequently down, that is, you can't use it to make reservations because it is so slow (mobile). Sometimes I have found that it lists only a few restaurants despite the fact that there are many available. Today in listing "Neighborhoods" to search by, it did not list a popular neighborhood in Boston, yet in searching by "Name" many restaurants were available for that date and time in that "missing neighborhood." The last year or so, with updates, etc. Open Table's mobile site has gone from friendly and usable to unreliable and inaccurate. Owners, restauranteurs, are you listening? If you are, let us know that you are. And find some better software engineers.

I used Opentable to make a reservation at a local restaurant. So far so good. When we arrived, we were informed that they were completely filled and that they could only seat us in the bar. Why was this not noted when I made the reservation? While waiting to see the table, the hostess left us standing at the podium until we finally gave up and left.

When I returned home, I received an email from Opentable that I had been naughty and not showed up for the reservation. When I wrote back that we had in fact shown up and the why we left, they wrote back that they would make sure that the restaurant had accurate records.

REALLY? That's what is important to you? The restaurant's records? Both the restaurant AND Opentable need to review their customer service protocols.

I've dined almost 100 times using Open Table over a 15y period. At some high end places like Morton's etc. Easily spent in excess of $10K for those dining experiences.

However have barely accumulated over 10,000 Open Table points. By my math- each open table point equals one penny. Should be revamped to reward dollars spent. $1,800 tab at a high end steakhouse should be worth more than 100 Open Table points. Or $1.

I have been an Open Table customer for five years. Every year I approach my $100 reward and every year my points expire. They collect their money and never pay out.

Simply useless. Time after time they cannot give me a table for the time or the number of people that I request. I call the restaurant and no problem, reservations made. Using them is a total waste of time

Did not seek out OpenTable, the restaurant's reservation link hooked to it.
No text confirmation showed up, went to opentable site to verify the reservation, the chat bot went into a dead loop, never could get a live person.

This the third time for tying to make a reservation with open table. I always go out several days for a reservation. All three times Open Tables says that I must delay my reservation 2.5 hours later. All three times I have called the restaurant directly, reservation at the time I selected I have made. There is no need to use this service. I would imagine they charge the restaurant a fee for making the reservation and then the meal charge is raised to the customer. A wasteful time experience and probably added expense.

DO NOT PURCHASE gift certificates from Open Table they are a shambolic mess. I bought a $100 dollar gift certificate for Mr Chow's in Beverly Hills for friends. After 5 days they had still not received either an email or the postal certificate. I emailed and called them and in spite of their promise of a 24 hour response I am still waiting 5 days later. They do not respond to email or it seems their help line. Fell completely duped and now not able to get resolution, shambolic and dishonest.

Got a confirmation but the restaurant didn't get it. They showed be all of their on-line reservation requests and I wasn't on it. Happened once before but the restaurant wasn't busy so it wasn't a big deal. Last night it was a big deal because the restaurant was packed. What was supposed to be an intimate dinner with my wife turned out to be side-by-side at the bar in front of a baseball game on TV. I'll never use OpenTable again.