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opentable.com
California
1 review
1 helpful vote
Follow Catherine C.
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If you try to leave a poor review, the restaurant merely has to claim your reservation was canceled. Then, you cannot possibly leave a review. I have repeatedly tried to get in touch with Open Table, but customer service has never responded.

Date of experience: September 19, 2021
Pennsylvania
1 review
1 helpful vote
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We used OpenTable.com for the first time. We also have an account with them. The very first time we used their service they sent us an email accusing us of not showing up at the restaurant and should have cancelled our reservation. We WERE THERE and the hostess marked off our reservation. Will never use OpenTable again!

Date of experience: July 9, 2018
France
1 review
0 helpful votes
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Disapointing
December 22, 2019

I lost my handbag in this restaurant 2 weeks ago.
When I went back on the following days, they barely listened to me and when I asked for a responsible they kept saying there was none.
I was sitting in a corner and later that night someone tried to make payments with my credit card so I suspect someone from the stuff... especially with the way the acted when I went their on the following days
Very disapointing...

Date of experience: December 22, 2019
Georgia
1 review
3 helpful votes
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Christmas day
December 26, 2017

Through Open Table, We had a booked and confirmed lunch on Christmas Day at Parker and Quinn New York. We arrived on time to find the restaurant closed. Not serving lunch. The woman who answered the door said Open Table are always doing this and she wished they wouldn't. So did we!

Date of experience: December 26, 2017
California
1 review
2 helpful votes
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The last 12 times a restaurant's website has directed me to OpenTable for reservations, OT has said the nearest reservation for my time slot is 3 days from when I requested or worse. I then called the actual restaurants and got the exact reservation I was looking for, and there were usually lots of open tables at those times.

Date of experience: May 9, 2021
Illinois
1 review
0 helpful votes
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It is a tradition that we eat at a tapas restaurant when visiting Chicago. Over the years we've eaten an many. This year we came across the BEST tapas restaurant ever! The restaurant is named Nia and is located on the west side of highway 94 on the west loop.
This is a small family owned restaurant that really cares about the food that is served. The atmosphere is calming, elegant and inviting. The service is outstanding! The best part is the food served; the food is very fresh and presented elegantly. The flavor is fantastic; the combination of ingredients and spices are outstanding. I highly recommend this restaurant.
We will definitely be going back. A 5 star restaurant all the way!

Date of experience: July 18, 2015
Wisconsin
1 review
0 helpful votes
Follow Jeri W.
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Never again! I made a reservation in my name and the reservation email came back with my husband's name. This is especially unnerving since my husband passed away three months ago. Open Table is a terrible reservation service. I will never use Open Table again!

Date of experience: November 6, 2019
New Mexico
2 reviews
3 helpful votes
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Opentable used to be great. Done, get points, use points. Now it's a huge hassle to use points. You have to decide aheoof time where to use them, then they were declined so I called opentable at the restaurant and they said the lines were too busy so I could email them but you can't email them! Sooo frustrating! I hate the new way. So obstructive. Hunk of junk!

Date of experience: March 27, 2022
Ohio
1 review
0 helpful votes
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I have gone to many restaurants that have not been able to meet my dietary needs. Brio's has exceeded my expectation with each visit. I am on a restrictive meal plan and have several allergies and Brio's has created beautiful and delicious meals that make my dietary restrictions feel more like a treat. I highly recommend Brio's Legacy Village and Jackie R is a wonderful server who is able to get me in and out of Brio within my lunch hour feeling happy and satisfied!
Dr. Kellie Kirksey, Cleveland Clinic Center for Integrative Medicine

Date of experience: October 12, 2016
GB
1 review
0 helpful votes
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My Retirement Party
August 28, 2017

We spent a memorable evening in Aster restaurant on 18th of August 2017. The food was delicious and the service impeccable. We were looked after so well by the Manager and all the other staff members.
The Chef came to visit us in the wine cabinet, also she had made an additional delicious course for us.
Before our visit to the restaurant the Events Manager had kept in touch with me and the staff were aware of all my additional requests.
We finished off the evening with an exceptional Aster Martini and my friends are still talking about the successful evening in Aster.

Date of experience: August 28, 2017
Texas
1 review
3 helpful votes
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I have been a heavy user and VIP for years, mostly cuz I like using points for free meals. Points are getting harder to use, fewer restaurants and now upper limits on # points I can use. I call service to discuss and when their site is buggy, and I am on hold for 30min. It says "enter one for a call back" but entering 1 does not do anything. They're lost

Date of experience: January 11, 2019
Texas
1 review
0 helpful votes
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Fair to good
August 22, 2016

My wife and i dined this evening at salt and char in saratoga springs, ny. Our experience appears to have been very different than the ones posted outside the restaurant on broadway. The wine pours were small by our steakhouse standards in boston--grill 23, abe & louie's, smith and wolensky, the palm, etc. we thought the steaks were overpriced, and a "medium" steak, usually pink in the middle, was decidedly brown. Appetizers were very good, but in general we thought the meal was overpriced for what we ate, and we eat out a lot.

W small

Date of experience: August 21, 2016
New Jersey
1 review
1 helpful vote
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We were recently in NYC to celebrate our anniversary! We LOVE Fiorello's... always! However, we had to make a show and the kitchen seemed slower than usual! Carlo, the manager, understood our dilemma and while we made the show, we felt somewhat rushed! Both our waiters, Kevin and Brian, were sensitive to our needs and gave us complimentary Prosecco (wonderful!) However, Carlo Mariani, the terrific manager at Fiorello's, was not satisfied with the service and asked us to return following the Opera for desserts and drinks!
We did that... and were treated splendidly! Carlo even gave both my husband and I paper bags filled with rolls, croissants, muffins and morning cakes... for our breakfast the next day. We so appreciated the fine food AND the way in which we were treated because of the kitchen delay! Thanks Carlo, Kevin and Brian! We shall return, as we always do, but wanted to share how a really professional food establishment treats its customers! Bravo!

Date of experience: December 15, 2015
New York
1 review
2 helpful votes
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We had a dinner at The Grill at Calvary Chapel of Ft. Lauderdale Feb. 17th because your rating was 5. It was a scool/ church cafeteria and food was so bad couldn't understand how this restaurant is on OpenTable listing and rated 5.
We are on vacation had no idea about that area and just depend on your system and got shocked with this experience.

Date of experience: February 19, 2016
North Carolina
1 review
0 helpful votes
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This service Stinks!
February 18, 2017

This service is confusing, does not link up with any restaurants and does not give you the opportunity to adjust or cancel your reservations. Restaurants need to cancel this service or lose clientele.

Date of experience: February 18, 2017
Florida
1 review
1 helpful vote
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We came in and ordered appetizers. The food was awesome so we decided to sit at the bar and order dinner. Service was great and the food was amazing. Then, we paid a tab that was over $200 and literally the SECOND we signed, a bald headed server came over and rudely asked us to move so that two people could sit in our spot. What truly killed me was that there were open seats at the bar. He was catering to someone he either knew or someone who wanted OUR seats.

- my wine glass was full and we moved our seats but we're completely disregarded.

I reported this to the manager (who was very sorry) but at that point my husband had already walked out and our experience was ruined.

Date of experience: December 23, 2016
Georgia
1 review
11 helpful votes
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Hate the new system
November 25, 2015

I used to love Open Table but I HATE the new redemption process. Most of the restaurants that I received my points from I can't redeem my awards at. The previous redemption was great. Totally disenchanted!

Date of experience: November 25, 2015
California
1 review
0 helpful votes
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1 isn't low enough
February 26, 2024

Abysmal service, point system is a gimmick to attract users you won't get the points. Any complaint will be met with 101 reasons why they can't honor their promises Don't waste your time.

Date of experience: February 26, 2024
Georgia
1 review
3 helpful votes
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Piss on these guys. Asking for my private medical information to forward onto third parties? Hell no. Open Table, let's see all of your HPV vaccine statuses. Feel uncomfortable? It should because it's none of anyone's business. HPV kills tons of people. How about your HSV1 and HSV2 status? Contagious diseases. Chicken Pox? Cytomeglovirus, Epstein Barr? Let's see everyone's Hepatitis vaccines while we are at it. Piss on you turds for asking. I'll never use your service again.

Date of experience: August 30, 2021
Nebraska
1 review
0 helpful votes
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BRIO (HALLANDALE FL)
August 7, 2018

I went last night with my husband and then I went for lunch today and I think they have changed cooks. Today the Pasta Pesto was horrible the noodles were over cooked (they were stuck together in clunks), it was too salty. Last night we had the Salmon and it was bitter and sweet and tangy to much of the different sauces, the asparagus was overcooked it was superb when I first went, bring the chef back. I will start maybe going to the one in Pembroke Pines from now on sad because this one is close to my job for lunch

Date of experience: August 7, 2018

Overview

OpenTable has a rating of 1.3 stars from 319 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenTable most frequently mention customer service, gift card and phone number. OpenTable ranks 60th among Restaurant Reviews sites.

service
51
value
39
shipping
7
returns
8
quality
29