OpenTable

1. Half of the 1,500 reservations I have made I have received no credit for.
2. The reservations you do get credit for expire.
3. When you get a reward card, it is almost impossible to use.
4. When you have a question about the above three issues, there is no way to get ahold of OpenTableSucks.com. I have been in a chat queue now for more than 90 minutes. What a f******** joke!

So much for being a VIP member. Some Stanford junior needs to disrupt the *uck out of this sad, fat bureaucracy. OpenTable is the 1970s ATT of apps.

Opentable used to be a terrific program. When they updated it they forgot that users want to book table, not fight with the horrible interface. It does not understand addresses (google does...). You cannot search on the map. It is slow.

Now day I just go directly to the resto where they us the open table backend.

In the old days I went to restos more because opentable was so good. Nowdays I am so upset after using it I have reduced going out or get my office staff to reserve. They really need better programers.

I just spent $500 for a nice dinner in Atlanta with friends. This was a restaurant that is well respected but has 2-locations in Atlanta. Had originally made reservation. In southern location, but when friends decided to join us - northern location was much more convenient for them. Cancelled online thru Open Table original reservation & made reservation in Northern location. Had great time until I got home. Literally within 30 min of each - got 2-emails. One was Thank you & asking for feedback (normal). The other was this

OpenTable

"We missed you at Rumi's Kitchen - Sandy Springs. It seems you did not honor your reservation on Friday, March 19,2021 at 6:30 pm. You have now exceeded the number of no-shows we allow. As a result, your OpenTable account has been suspended"

I am incredibly offended! I spend hundreds of not thousands of $$$ per month on personal & business entertainment. The fact that this app would send me something this offensive given their massive failure - causes me to go out of my way both to never make reservations this way or using this app again (how arrogant can you get?) - but also make me to take pause to avoid restaurants that choose to subscribe to this App! Google us bad - this is a great example of the arrogance & incompetence of this Company & why people should take back their lives from stupid & incapable companies like Open Table & Google!

Have used OpenTable a number of times and it has been fine but recently had an incident with a booking -- arriving on time, the restaurant Cleaver and Cork in Kansas City, said that they were fully booked when I booked on OT, even though I had gotten confirmation from OT, we were turned away. Think I'll delete the app.

This Open table company has no respect for anything.
It is quite appalling at those difficult times to receive an invoice for £14.40 to be charged £54.30 in-charges for late payment when all the hospitality business had to close down.
They are a disgrace as a business and happily I want to terminate my contract with this awful company.
We have children to fed, we have families as well, employee to support and rents and other urgent bills. You don't have the right to charge this enormous fees on top on this difficult situation.
Please don't use this company.
My small family business is far better than than this fancy company, for humanity and this planet they are a disgrace.
We had nothing but troubles as well with their app and office hours, your office hours and our busy restaurant times don't match.
They are taking advantages of those difficult times with sneaky charges. We had to close down before Mother's Day, when we were already struggling with quiet restaurant because of coronavirus outbreak, and to cancel all the direct debits. Despite I paid the invoice of £14.40 they still sending the in charge of £54.30.
Disgraceful company!

On July 1 2017 Open Table sent me a gift card "OpenTable sent you a $50.00 Dining Rewards Gift" based on the number and type of reservations I'd made through them.

On January 25 2018 when I tried to redeem it I got a card for $25 with this explanation
"I've taken a look, and it seems that in this case $25 was the full value of the reward you redeemed. The new system is designed with versatility in mind. Under the old system, you would have been able to choose from a much smaller selection of restaurants, but each of those offerings would have been for a $50 card. Now, all of those $50 offerings are still there, but you can also redeem points for most non-participating restaurants.

Since we can't issue our own gift cards for these restaurants and are instead using a third party service for them, we unfortunately have to offer them at a lesser value, which is still useful if there are very few participating restaurants in your area or perhaps you just really want to dine at this particular restaurant. This is why 5,000 points are specified on the website as being good for a $25 or $50 gift card, instead of just $50".

Now they are certainly allowed to run their gift program as they wish but I was not warned ahead of time that this is how they ran it: ie. Discounting.

Dishonest!

Our party ended up split between an out-of-town restaurant's two locations. What a mess! We didn't know there were two... but both restaurant's staff went over and above with their helpfulness and understanding. We even went back to the "correct" restaurant the next day for another wonderful meal. Delicious! My complaint is with OpenTable's attitude. It SCOLDED me like a naughty child bent on causing financial mayhem to the restaurant. I laughed at the * well, as a courtesy to you we will remove this no-show from your dining record this time* remark. It was as if I was in third grade circa 1959 being chastised for an overdue library book "this will go on your PERMANENT RECORD MISSY!" I had OpenTable fail on two occasions last year and let it go. Mistakes happen, especially electronically, power goes out etc. All parties survived and dined anyway so to get this customer unfriendly email was especially irritating. Well, OpenTable, hate to tell you but you are in the hospitality business so get real and tell your silly TEAM to learn how to interact with customers appropriately.

I have used this site about 5 times to make reservations. 4 of the 5 I had no problems with. The problem with one of my reservations (tho its a small problem) was saying the restraunt was booked when it wasn't. I was trying to make last minute mother's day brunch reservations because of a last minute change in plans. I had to wait until 2pm to get in anywhere. We get to the restraunt and the place almost looked deserted. Granted we were in a different state in a town I had never been in and I looked up reviews to this place and it sounded nice. The food was fantastic but we wanted like 10-11am which I could have gotten if I would have booked through the restraunt. As far as points? Had no idea they even did that!

We booked the Rickshaw bar through open table. We were 4 people and 2 were from new York. I booked this in march for april 14th and received a confirmation from open table. We wanted to increase the amount of people to 6 so I called the restaurant on april 13th. They told me they weren't open on the 14th. The person also told me she called me on her cell a day or two ago, but didn't leave a message! Who doesn't let the consumer know you aren't open? I have voice mail on my phone! Never never never again!

Last September, our restaurant group switched to the Open Table Guest Center. It was a horrible decision. The new Guest Center App was very obviously designed by someone that does not understand how a restaurant operates. From a reporting aspect, it may be functional, but for someone who uses it in the restaurant everyday to manage reservations, it is terrible. The web version and app version do not have the same functions. Certain functions from the past open table are no longer available. It is a nightmare to deal with. Problems include but are not limited too: 1. Not being able to see the table turns on the web version 2. Not being able to see how the floor is plotted on the web version 3. Not being able to have the option to send confirmation emails if the guest count changes. It just automatically does it. This is very challenging for me as an event manager, because the guest counts fluctuate frequently and need to be adjusted in OT to keep our team on the same page, but the guest is annoyed all the extra emails. And then if we take their email out of the system we are unable to obtain their in formation for marketing. I have been told for almost a year now that updates are being made to address these issues and sync the web and app versions of guest center, but still not updates. There may be some positive functions but overall a horrible upgrade.