Opal & Peach

I ordered 2 rings from an Instagram post in June 2019. The cost was shipping only. After a month and a half, I contacted the company. I was told my order was not sent with tracking, and they would look into it. When they finally got back to me, I was informed that my shipment was stuck in a warehouse somewhere in Hong-Kong. They offered to reship the rings or I could order something "more expensive" from their website. I refused both offers and asked for a refund. After 5 months of emails to them demanding a refund with no response, I'm done. This company steals money, a few dollars at a time in hopes customers will just gooo away. It's a tactic. Don't get SCAMMED.

Once I ordered the necklace, I waited the length of time that was specified by the company. The necklace did not arrive when it was supposed to, so, I waited a couple more weeks, then wrote to the company. I got a response within 24 hours where they indicated they would resend it. Three weeks later I received my original necklace order, plus the second one. I informed the company that I had received two, but had only ordered one. They were very kind and said I could keep the extra one because of the mix up. I am thrilled with both the necklaces and the service. Thank you Opal and Peach.

Found out about the site via an ad - saw it on Facebook. The site seemed legit, and there was no hassle whatsoever, so of course I decided to roll with it.

You could order a free item, and only had to pay for shipping. I ordered the free rainbow pendant necklace (the order was confirmed July 12th). The 29th September I sent them an email, asking where the item is (as the email mentioned it'd take more than 40 days to arrive - and more than 40 days had passed). It is now the 7th September, and I haven't received an answer from them nor have I received a package.

Shortly after posting my initial review, I received a response from an Opal & Peach representative to the second support ticket I submitted, dated February 2nd. The response was polite, assuring me that they'd figure out what the issue was and get it sorted out ASAP, as well as asking me to reconfirm my mailing address.
I emailed them back quickly, confirming my address and thanking them.

Sadly, communication ended at that point, and no attempts had been made to reach me since that email. Since almost 3 weeks had passed at this point and I hadn't received any new information on the order or an explanation to what the initial issue could have been, I sent a second reply to the original email I received from them on 2/2, again confirming my email. In this second email, I also let them know that I just want a refund now, as I was not at all satisfied with the lack of customer service they provided and did not want to do business with their company any longer.

Surprise surprise, the customer service was quick to respond to my second email, and they were finally able to give me an update as to what had happened with my order. Since Opal & Peach does not actually have stock of the products they sell on hand, it's common that the items will instead be shipped to the customers from their overseas manufacturers, something make clear on their website and something I knew going into this sale. The person that emailed me let me know that due to this, the parcel I ordered got lost in one of their overseas shipping depots.

To my frustration, they ignored my prior request for a refund, and instead offered to either reship the item, which they said will take another few weeks, or give me a "generous" gift certificate to make another purchase from their store, both of which are confusing to me. Why would I want either options when I've already let you know I don't want to do business with your company ever again?