Overview
Oojo has a rating of 4.5 stars from 1,587 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 5th among Discount Travel sites.
These people just robbing people selling their deals from india, i had 4 tickets with them for june 15th from Atlanta to Lahore, paid $4000 including insurance and when we got to the airport the person at the Qatar airlines counter told us our tickets got cancelled and they could find only ticket and three tickets they couldn't even find in their system. We called ooojo and they said oh airlines cancelled... if airlines cancelled you should have informed us, you should have called us, that's your duty... now regarding refund every time someone call he/she says oh ok i will send you details what we are going to refund and then nothing happens next day when we call they said oh ok someone will be in touch with you shortly and then long silence, they have no supervisor, no manager no system at all... someone from their team told me ok we can refund your tickets after deducting $100 per ticket for taxes. When i called qatar airways regarding their refund policy they answered we are not cutting any taxes even not a penny we are fully refunding people with cancelled flights, they clearly said me your oojo agents trying to make money out of your cancelled flight. Oojo charged us almost $500 under the amount of airfare difference when we changed our dates due to covid now qatar ailines clearly said they didn't charge any air fare to us as there was no travel fare difference. We are in great trouble right now as our house lease got over before going for travel right now we are living in a hotel, have no where to go, even missed our family wedding and just wandering in hotels here. We are USA citizens and called DOT regarding this matter and complained in BBB department, we are just waiting on them or oojo if they will resolve this complaint or makes it even more worst. I will update it later... just stay away from tgem guys please
Dear Nazia,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com Thank you for your patience and understanding.
I enjoyed booking independently on line. I never did it before.
Awesome experience.
Thank you! We're glad you had a quick and awesome experience booking online independently. If you ever need assistance again, feel free to reach out. Safe travels!
Got best rate on air tickets and was very and fast to book.
Thank you for your great review! We wish you safe travels.
Very fast and user friendly booking experience, loved it and will use it again for sure!
We're thrilled to hear that you had a fast and user-friendly booking experience! Thank you for your positive feedback. We look forward to assisting you again in the future. If you have any more travel plans, feel free to reach out. Safe travels!
The staff understand my questions and provide direct and clear answers!
We are so glad when we see that our customers are happy with agent's assistance! Many thanks for sharing your positive impression on our services!
The flight cancellation charges and date change charges are very high.
Thank you for your positive feedback on our customer support! We're sorry to hear that you find the flight cancellation and date change charges high. Please note that cancellation charges are determined by the airline, and their policies supersede those of the agency.
Prices change every minute I try to buy but the prices are good
Dear Maryam, we understand that dynamic nature of pricing may be a frustrating experience and appreciate your patience. We're glad to hear that despite the fluctuations, you find our prices favorable.
The representative Indranee was amazing and patient and helped me with every step of my booking
Dear Israel D.,We are glad to hear that our agent Indranee was able to meet your expectations. Thank you so much for your positive feedback!
Very effective and to the point to which i did not lose timevto get my flight.
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
Price very low then other eazy too purchase tickets I hopefully keep all time low fare
Dear Sajid,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
I am a researcher! I scour the Internet looking for deals Oojo's prices cannot be beat!
Good deal and fast booking. I found it on skyscanner.
Thank you very much for sharing your positive impression on our services! We appreciate it a lot!
The staff & agent in Oojo are very helpful w/ my booking. Especially Thankful to Shank & Grisharve.
Dear Sheryl D.,Our agent will be happy to hear that his hard work paid off. Thank you for your positive feedback!
They explained my flight details but cant say what they will do if i will have a problems later
Hello! We’re really grateful and appreciate you taking the time to share your honest rating with us.
I had an easy time making this order, as the sight gave a good overview of options.
Dear Tone, Thank you for sharing your feedback with us. We appreciate your input and are pleased to hear about your experience. We value your business and look forward to serving you again in the future.
Great.i love it i will recommend my friends and family
Dear Phuong, Thank you for choosing us for your travel needs, and we and we look forward to the opportunity to serve you again.
Great experience, I love it. Ticket came within ten minutes of transaction.
Dear Syed, Thank you for choosing us for your travel needs, and we and we look forward to the opportunity to serve you again.
I found the best price, I heard about LOT Company that is a very good one with very good services, that's why I choose it.
It's great to hear that you found the best price and chose LOT Company based on their reputation for excellent services. If you have any further questions or if there's anything else we can assist you with, feel free to let us know. We appreciate your business and wish you a wonderful experience with LOT! Safe travels
Very convenient and easy love the prices saved a lot of money
Dear Niveen, Thank you for taking the time to share your experience with us. Your feedback is valuable, and we appreciate your trust in our service. We look forward to serving you again in the future.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
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- San Mateo, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Melek S., Thank you for your feedback! We're pleased to hear that you found our flights affordable and the platform easy to use.