Overview
Oojo has a rating of 4.6 stars from 1,594 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 4th among Discount Travel sites.
I have tried other discount ticket companies and have run into issues. I have now used Oojo four times and their tickets come through immediately and I have never had any problems.
Oojo is extremely easy to navigate when searching for a flight. After looking at several other flight websites, I found Oojo easiest to use, grabbed a great flight, and thus I highly recommend!
Dear Jeanne,
Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
The person I spoke with was very pleasant. However, I wasn't expecting a call after booking my flight and the call kept getting cut off, which was a little annoying.
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust
Oojo service is outstanding. We contacted for flight changes which were initiated by airline and Oojo contacted the airline and reissued ticket in matter of minutes.
Overall 5 star service
Hi Syed,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
I had to change my return flight to Chicago but one of the team members handled it well and resolved my issue, i'm very satisfied on how VESEMIR responded to my request… kudos to him and to the whole team.
We are glad to hear that our agent was able to assist you and provide helpful service.
Agent was friendly and cooperative understand it was my first time booking spent good amount of time in future I would probably call and book with him if I wanted to go Miami or Las Vegas
Thanks a lot for sharing your excellent impression on our services! The agent you worked with would be so pleased to hear your kind words and also will be happy to assist you once again!
Fast, easy and clear to book my trip. This is a first time that I am using this service and really Iiked it. I hope I will be happy to the end of my trip.
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!
We purchase the travel insurance, on return home they were charging almost 500 $ to change the return home ticket by 3 days. The Oojo travel insurance is a pure scam. Shame on them.
Dear Sonia S.,
We are truly sorry to hear about your disappointment with our services!
Your complaint is assigned a special ID: 287587
Please email this ID at feedback@oojo.com
With your booking confirmation number and the agent will get in touch with you shortly.
We will do everything in our power to deserve your further cooperation with us!
Thank you in advance!
Using Oojo was fast, accurate and easy to complete. Most of all it was very affordable
Many thanks for a 5 star review! We are pleased to hear about your satisfaction with the booking process! Thank you very much!
Akhil was very helpful in finding a good itinerary, for the dates that I had in mind. Considering it was a last minute international ticket, I happy with the ticket I settled on. Thanks!
Your kind words mean the world to us, and we can’t wait to share your compliments with Akhil!
Customer service is terrible. No English speaking associates, no problem solving skills, would just reiterate notes in the portal, would never look beyond the computer screen to see the actual problem. OOJO didn't sent off the confirmation of the new flight to Air Transat. We were waiting on Air Transat to authorization the flight confirmation BUT THEY NEVER GOT THE CONFIRMATION. Transat was good but I wasn't allowed to talk to them. Just OOJO who was incompetent. I finally got a hold of the manager in the 14th. He sent the confirmation out, called Air Transat. Within the day I had my flight itinerary. They need more people like the manager. The other staff was polite but extremely useless.
Dear Customer, It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted you to leave us a 1 star rating Your complaint is assigned a special ID: 292635
Please email this ID at feedback@oojo.com with your booking confirmation number, and we will get in touch with you to resolve this matter. Your cooperation is highly appreciated. Thank you in advance.
We still have time to our flight but I think we won't have any problem. Costumer service is amazing! Thank you.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Very fast, worked the first time. No re-keying and it emailed me a verification
We also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
I was completely impressed with their professionalism and customer service
Dear Customer, We are so happy when we see that our customers are satisfied with the service they receive from our agents! Thank you for sharing your positive impression of our services!
Cayenne was my travel agent. And provided excellent service to book my ticket and to explain the terms.
Would love to rebook my future travel plans through her.
Dear Ghulam B., Thank you for your kind words, we’re glad to hear that you had a good experience with our service.
I never had such a bad experience
I never had such a bad experience. I booked an international flight through oojo. Customer Service super bad, strongly not recommended
Dear Omer,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com. Thank you for your patience and understanding.
Best experience so far. Customer representative was good. Very flexible changing policies. I will recommend other people to book flights from Oojo travel agency.
100%
Dear Syed,
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
I ordered two tickets, trying to change information, nobody could help me, just cancel my tickets and used other travel agent.
Dear Mohammad, please accept our apologies that you had to go through such an ordeal. We kindly ask you to send us your booking confirmation number and associated email address at feedback@oojo.com with this special ID: 304355. We need it to locate you in our internal system and find all the details of the booking and previous interactions with the agent and/or customer support. Thank you in advance
I love how fast and reliable you can book a flight here.Had no issues I highly recommend this service good prices as well which is very important. :)
Dear Jesse,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
Got the ticket for the mentioned price, no hidden fees, eticket delivered within minutes, so no concern if ticket is really booked or not.
Thanks so much for sharing your experience with us!
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
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- San Mateo, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nanci, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.