Overview
Oojo has a rating of 4.6 stars from 1,594 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 4th among Discount Travel sites.
Denny was excellent, called me to confirm everything and to make sure all the information was correct. Answered all my questions. Very professional and courteous.
Horrible service, money taken, no tickets seen. Call them all night, keep switching between agents, but non of them will provide you any solution, just keep telling you to wait and wait and wait, but non of them will call you back. ZERO. DONT USE THIS, THIS IS A SCAM
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 237553
Please email this ID at feedback@oojo.com with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
I bougth a ticket ID booking PQ6DG from Oojo travél on november 17. They never sent me the ticket Asunción New York Asuncion. They promised to refund my Payment in my Bank account. Until today nothing happen. It's a Fraude. I have more than 50 emails from them.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 217947
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
Everything with this company I have had a good time and deal with. Everything has worked out and I went to the website of my airline and could pick out my seats. I will buy from this company again.
Dear Bob,
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
My experience has been very positive with Oojo! I thought the online booking process and usual complications would apply to this purchase, but the people at Oojo have been very efficient.
Dear David,
Thank you for choosing our company when planning your trip. It is our goal to make our customers feel fully assisted.
It would be a pleasure for us to hear from you again when planning your next flight.
Best regards
Booking the ticket didn't take much long and I really liked the way the payment was secured and verified first. I had really the best deal for my flight.
Thanks
I usually got very bad experience with booking on line. But this time I feel very happy
Thank you for your feedback! We’re glad to hear you had a very good experience with our service.
Love it easy to book online customer service is excellent and easy to reach.
Will call you back on time to ask if you need further assistance to book the entire flights. Love it
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
Deferen was very friendly and professional. He helped with all the special needs for my parents flight. Thank You Deferen. =)
Deferen is an exceptional agent and we are so glad to hear about your satifaction with his service! Thahk nyou very much!
We are a repeat customer with enjoyable experiences
Dear Customer, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
The booking process was easy and straight-forward. The call afterward and the personal care was something I was not used to and it is very much appreciated.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Fast, easy to navigate the options, got a great deal, and I love the little bee!
Thank you so much for taking the time to leave us feedback!
The process was easy. It took very little time, and I was able to verify all the details. Thank you!
We are happy to hear that your booking process was positive! Thank you very much for purchasing with us!
Looking for affordable flights with date and time flexibility was a breeze. Easy to choose easy to book. Like the xtra protection option.
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
The agent was pleasant and the airlines kept postponing the flights and the agents kept trying to find me a replacement flight
Thank you for your feedback! We're pleased to hear that your experience with us has been positive so far. It's great to know that our customer service and team members have met your expectations.
While booking flights through the website I had few questions. After reaching one of Oojo representatives I was assisted professionally and finalized the booking. Amazing service!
Dear James, we are thrilled that you loved your experience; our customer support managers will definitely be happy to read what you wrote. If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
Oojo was quick and easy to navigate. A well laid out and simple and upfront interface that allowed me to easily access and book my travel plans with much confidence.
Many thanks for a 5 stars rating review! We are pleased to hear your kind words about your excellent experience with us!
Very comfortable! Agents kept calling to make sure no mistakes in both sides, and cleared all questions. I had another airline, they just easily gave up. Thanks.
We would not be able to grow and develop without feedback like yours, Ziming. We are thrilled you had a great experience with us and hope to see you again soon.
Easy to reserve an international flight with no complications. The price went up a little when booking. My travel is three weeks away so I can give more feedback afterward.
Thanks for sharing your review with our community. It means a lot to us.
Professional
Good staff
The staff that helped me tariq was wonderful! He made me very comfortable.
It's such a pleasure to see such a wonderful review! Thank you very much for cooperating with us!
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad to hear that Denny was able to assist you and answer to all your question. Thank you for your positive feedback.