OnTrac

I would give them no stars if I could. I ordered from Home Depot on the 18th of Aug. And Ontrac
Received my packages in Boise on Aug. 21st. 5 days ago and will not give me a delivery date. They will not let me pick up my packages either.

I placed the order thru Amazonand really wish I could have seen the reviews for the shipping company before I placed my order. It has been over a week for my tv to travel 100 miles, and they even had the balls to say my office was closed when I was standing in the lobby and got the text message.

I put time sensitive legal documents into the On Trac drop box for next day delivery. Not only were the documents not delivered, apparently On Trac doesn't even service that drop box. There was no indication on the drop box that it was out of service. I'd used it successfully in the past. When I called the staff was less than empathetic. They said they'd look into it and get back to me, probably not today.

They used to be good. I'll never use them again.

I still have no idea if I'll ever see those original documents again, and if so when.

I KNOW the person delivering with this company either lost or took my package because even though it said it was delivered, it wasn't, and I can check my outdoor cameras to see if someone actually came that day or not. I get a notification every time someone approaches, including cars/vans driving by. I even gave them the benefit of the doubt and checked with my neighbors to see if maybe they delivered to another house by mistake, which can happen sometimes. Nope. OnTrac claimed that they couldn't help me because too much time (18 days) had passed since they listed my item as being delivered. They basically absolved themselves of any wrongdoing. Apparently, they have done this kind of thing often based on what I read when I typed "OnTrac reviews" into a Google search. Companies want to use them because they are a cheaper option, but then customers get screwed over.

They are the worst company ever. They lie and they just don't care. They should be shut down. All these high end companies can do better. They steal your stuff and say it's delivered and do nothing about it and they know it's happening and continue to allow it. Have your delivery people take pictures if it's actually being delivered. I have proof of nobody delivering anything at the time and place they say it was delivered and they still did nothing. That shows how much class they have. They CEO should be ashamed.

I received an email stating my package was delivered... NOT! I kept looking for it and never saw a delivery. The next day my neighbor 10 houses down came to my door with my package... the addresses were worlds apart. The driver was just plain LAZY!. I'm thankful that my neighbor was honest enough to return my package to me. When I complained to Ontrac all I got was "... sorry for the inconvenience", short and not sweet or sorry... I wrote back they need to retrain their delivery people and IMPROVE their service. I also let the company I purchased from that they need to use a different service in the near future. Ontrac SUCKS! I will NOT purchase from a company that uses them.

I don't usually write negative reviews, but I had to come on here to warn others. I ordered a package through Cider, it was supposed to come within a week. A week passes and I check the OnTrac site, it was sitting in their warehouse in NJ for 2 weeks almost. I wrote to them and got no response. I finally contacted Cider and they were helpful, let me know my package would be delayed. The next day my package all of sudden moved and was delivered. I have a suspicion if I had not reached out to Cider my package would have been sitting there for a very long time. I didn't intend to write a negative review even then. It wasn't until I got an email from OnTrac telling me my package had been delivered, I look out my window the package was thrown into the creek in my front yard. Clearly the delivery person just chucked it out onto my lawn. Luckily nothing was ruined. Still they are a horrible company.

It so sad. That they. Doing this. Work so hard. For buying. Suff. And than. Delivery. Or someone else. Get free suff. On our expense. Ontac say delivery my package. Very very late. Night. I was waiting all day for that package soon I got. Text. I open my door. Top of that I have camera no show. No package no bell ring no door knock. Wast of my day. And money. For other person. Got my package u know not going to return free suff. 1 out 10 will even think that never come. Keep it for self.

I'd say about 1/5 of my OnTrac packages make it to my front door. They seem nice enough when you call them, but they are no help. It blows my mind that a company doing such shoddy work is still in business. Where else can you do your job 1/5 of the time and still remain in business?

The only way to make a difference is to COMPLAIN to the companies we are buying from. They are the ones shipping though OnTrac, and unless we make it thier problem they will continue to do so! Call Walmart, Target, etc and complain to them! OnTrac isn't listening; they do not care. Let's make them care.

Absolutely bad service. They lost my package did not bother to contact me. I would try contacting them and they would hang up on me. After 2 months I have to drive to another city to pick up my package. Oh but its says the package was delivered to me. Worst service ever. Do not use this company

We are a real estate company and get checks delivered every day for 10's of thousands of dollars. Can OnTrac get any lazier to leave a completely blank Door Tag? Nothing is checked, nothing is filled out. When I go online to track the package, I get this message: No tracking information for DT******* is available at this time.
The shipper may still need to send OnTrac the package data, or the tracking number is invalid. Please try again, or contact OnTrac Customer Care, or the company that sent you the package.

So what was the purpose of leaving the Door Tag?

This is the worst delivery service available. I just received my package, and it is after 8pm. That is not the bad part. They didn't even bring it to my door or even the walkway leading up to the door. They left the package on the SIDEWALK BY THE STREET! I have made several complaints about this company, and they do nothing to fix it. This isn't the first time this has happened. I usually find my packages in the driveway which seems to be the common theme with this company. I am honestly surprised more packages haven't been stolen, but what do they care, they already got paid.

I will always give Ontrac a bad review. I placed an order through chewy & Ontrac stated that my package was delivered. My husband & I were home the whole time & there was no knock at the door. Chewy is sending me another box, but of course they are using Ontrac again! I have had issues in the past with using Ontrac & they delivered my package to the wrong address & I had to go recover my package. All I want is my package to be delivered to me & not someone, then they get a free box of goodies that I placed an order for.

Honestky, I was worried about my shipment after reading the reviews on here. To my delight my experience was absolute perfection. Recieved package 3 days ahead of schedule. Perhaps most shipments have a positive outcome but people are less motivated to post when things go well. Food for thought.

This is the worst shipping company ever, and I'm pretty sure people who mail stuff by mule will get their stuff quicker than this company delivers. My package is apparently lost it hasn't been scanned since it's been received to the facility I filed a ticket which was escalated and the person who filed a ticket told me that I should expect a response within four hours.
I didn't deem that reliable so I asked for it to be escalated and was escalated to a supervisor who hung up on me and told me that there's nothing they can do. I've been called back and spoke to a young lady who told me that they are not even open on the weekends so the soonest I could get a response was the next business day. I tried to file a complaint because my package is missing in lost and the supervisor told me that they cannot take any complaints and they cannot file any. So here I am