OnTrac

I wish companies would stop using OnTrac to make their deliveries. This is the 3rd time my items were left in the open and ready for anyone to steal. OnTrac does not ring the door bell, knock or acknowledge they are at the door. Once they threw my package on the sidewalk and drove off. OnTrac is the worst delivery company to use.

This is the most unreliable delivery service. It astounds me that they are still in business. So many packages indicated they have been delivered to my front door. But never actually delivered. Makes me wonder what exactly ontrac is doing with all of this product. We as customers complain and plead with companies to stop using them but still they continue to be put in charge of our deliveries. No wonder amazon prime is taking over. At least if you order something from them, it shows up with none of the hassle. At least with some companies if we request a specific shipper they honor our requests (rei). Other (American eagle) not so much.

If I could give ZERO STARS I WOULD! Any package that I have had delivered by OnTrac has either been left in the middle of my muddy driveway, in the middle of my yard or somewhere random where I have to go searching for it. They show up at 10-11 pm and wake up my kids from making my dogs bark. This service is absolutely garbage and needs to be put out of business! What kind of awful people can have so much disrespect for other peoples things? Absolutely ridiculous.
They say on the website how they handle with care and all this, then do the opposite. I'd say that's false advertising and a LAWSUIT waiting to happen! Get it together OnTrac!

What a scam company! My package said delivered and of course it was never delivered because I was in the house and we have ring cameras everywhere outside the house. Today one day after the fake delivery I noticed an ontrack truck on the street in front of my house. Driver didn't get out of the truck stayed there for two minutes and then left without delivering anything. To top it up they noted it delivered in main lobby/reception but mind you we live in an independent home with no lobby or reception. I literally don't know why reputable companies use this trash of a carrier. Horrible!

Ordered a ps5 from walmart. They chose ontrac which I hate and then it marked as delivered when they didn't deliver. I was standing outside when I got the notification and nobody had come. Sucks to see these types of businesses are being used by major brands.

They are used by Walmart. They are the worst delivery service in the U.S.
They said they delivered my package, no where to be found. I had front door open all day, and no porch pirates. If you see that they are the delivery company for your item, request a refund immediately.

Purchased a high-value product from Best Buy who leveraged OnTrac to do its deliveries. I waited all day at home and no one came. In the evening, it was updated that the package was delivered in the afternoon. NO ONE RANG THE DOOR BELL.

Seems like a very common issue with this company (you can google all the theft and failed deliveries posted by others).

Surprised Best Buy would leverage this company.

Reached out to Customer Service and was told they "couldn't track the package, reach out to the vendor... goodbye." Awful service. Im sure they must get a lot of these so have become numb to the issues ongoing in their company and responses are poor.

Pkg from J.C. Penney was to arrive 12/1. Got message late in day that needed more info to deliver. Within 3 minutes text back specific directions. Again on 12/3 got another message same problem! Chatted with online person, verified all info was correct and again gave directions. First time using, will be sure to ask companies of delivery company. Stated how dissatisfied I was and I will contact jc penny and my credit card company on 12/4 of this and ask for refund, if not here by noon on 12/4. Think I am sticking to Amazon! Bonnie Hunt

Absolutely the worst delivery company ever. My package was out for delivery at 11:30am. They "attempted" to deliver at 10:20 pm but didn't because of security concerns. Why would you try and deliver that late in the first place. Ridiculous! They don't even deserve 1 star

I usually do not write reviews unless I'm truly not satisfied but needed to for this company. I ordered clothing from Prettylittlething. Never received them. Do you know why? Because this God forsaken delivery company either stole my package or delivered it to the wrong house. Says it delivered to my front door at 9:31pm. I was sitting by my front door at that time and never heard a ring camera alert. I tried calling the company and they don't have a phone number set up. Only an email which says in 48 hours someone will contact me. I'm not going to buy from PLT again since they are using this company. I was smart and ordered items ahead of time for my event so I'm not stressing too bad but still now I have to alert my credit card company and PLT about this mess. Whoever stole my package just know God sees everything! If I could give -1000 stars I would!

OnTrac is horrible. I've had delivery issues for months and no one has been able to help - after countless calls and escalations. Now the "supervisor" who was supposed to help won't call back. The delivery people leave packages near the road where they can easily be stolen - despite very clear instructions on our account to leave packages at the house. Packages are left in the rain without any protection. Delivery notices come 2 hours after delivery. I now only order from retailers who do NOT ship via OnTrac. They are pathetic.

How is this place even legal? They have kept every package of mine that went through their Georgetown Texas warehouse. They scan it and hold it for weeks. Then after enough complaining they say it's lost and to get compensated by the shipper. If they have zero repercussions why wouldn't they keep stealing packages?

I have never had a delivery that went well with this company. If some of these stores that I shop with didn't use them, I would not go near them for a fee! Absolutely no care in the world for customers, no response when you reach out, tracking info is never true, I am just lost for words and wonder how these businesses still continue to use them inspite of all these complaints? I never thought the day would come when I'd want to give 5 stars for excellently horrible service! OnTrac/ LaserShip definitely take the lead on ineptitude, incompetence, inefficiency, and an alarming lack of integrity! If you are a business owner and you are reading this, please do not disrespect your customers by using this company. I know OnTrac staff or owners would never respond or own their errors and we are way past interested in that anyway, as there's absolutely no really there is no defense for their performance (or lack of it!)