OnTrac

Let me say this to all the reviewers that's giving negative reviews, Because i read most of reviews saying they delay orders i nearly missed out on mine thanks to reading y'all bad reviews. Maybe there was a issue with unexperienced drivers and workers to mess up, or delay your items. They brought my package with in the 2 day limit, friendly driver great teamwork getting it to my home early on a Sunday Morning. My final conclusion if your gonna buy from Walmart beaware that different shipping companies will deliver your stuff like Ortrac, don't trust and believe these bad reviews you have to trust your insticnt different states when different results. Overall with Ortrac first time experience I'm giving them five stars for trying their best!

My husband ordered a bike though Walmart.com on trac is to deliver it on Wednesday the 11th it says it's in Eugene but now it's Friday 13th still not here my wife has been calling they keep telling us where it is in Eugene they aren't calling them back to same what's up. Really you should switch places then. It's horrible customer service EVER right hand has no idea what the left hands doing. It's terrible never ever will we go though on trac again or recommend them shameful specially when they have promised me they would find out call us. Haven't heard back yet.
I'm so disappointed in this company

I ordered a dog door panel from Amazon "Prime" on Tuesday 22 August, the shipping status showed Ontrac as the carrier and the guaranteed deliver date was by Friday 25 August. On 23 Aug, I received a message from Amazon to contact them so I called, Amazon informed me that the shipping carrier has accidently sent my package to the wrong city but is being reroute so, it may be a day delay. No further shipping status has been updated since, I called Ontrac several times and each time I received different answers. The last time I called, Ontrac customer services now claimed that the company never picked up this package from Amazon (which Amazon said otherwise). Amazon "finally" gave me refund after several emails back and forth. Up to this day I still don't know what happened to that package.

An Ontrac driver delivered a package to our home and realized 20 minutes later that he delivered to the wrong address (our address). We give the package back for him to deliver to the correct home and after receiving the package back, he proceeds to CUSS US OUT and said he was going to call the cops on us all out of his own frustration over HIS OWN MISTAKE. This isn't the type of person that should be handling people's packages and private information. Do better. If anyone from customer service wants to reach out, more than happy to provide the footage. I'm not including it in my review because it shows my home address.

I hope they all get aid and die slowly. They all stink at their jobs and probably live on food stamps. $#*! all of them they're slow asf no kizzy no cap word to, i hate them all, if i could i would genuinely curb stomp all the drivers.

Should be able to give zero stars. I purchased medical supplies on 11/25/21 and still have not received them. I have called Ontrac three times, and each time I was given a different story. Today I was told my package is lost. They told me again to call the vendor which I also have called three times and no help there either. The package shipped from Fontana, CA,. Good grief. This company should be shut down as they will never stop unless they are. It's clear the employees haven't a clue where packages are. A delivery attempt was made in Chandler, AZ but I live in Oregon. From the beginning the tracking kept showing my package was delayed and the delivery date reset to the next day. The person I spoke to today changed his story twice before he told me my package is lost. Since there is no one to help those of us who experience such horrible service and a loss of funds and products, it seems a consumer affairs agency should step in and do something. I've never been treated so poorly by a shipping company! With future purchases I'll not buy from any company that uses Ontrac. It's terrible a company can do this to people and still be allowed to operate.

I waited by my window all day for OnTrac to deliver my package. They were healthcare items, and I was eager to get them. OnTrac never showed up. When I looked on the retailer's website, it said my package was delivered & SIGNED FOR. The signature was of the first couple of letters of my first and last name. I was watching for them, so I know they never showed up with my package. None of my neighbors know my name to be able to sign for me. WHO SIGNED AND STOLE MY PACKAGE? When I contacted them, they said they would investigate, but that I should contact the retailer. The retailer can't do anything because someone signed for the package, so I can't even get a refund, or replacements. The only person who knew my name to sign for me would have been the driver who handled my package. Worst delivery company ever. Stick to USPS.

OnTrac is the most inconvenient delivery company I have ever dealt with. I don't even know how they're still in business... I have had two deliveries delayed for more than 7 days ordering items just days apart from each other from two separate addresses. My first package was delivered after I was lucky enough to get a call back from customer service, the second pictured below has been getting "delayed" every single day. I don't mind the delay as it is expected during this time, but OnTrac keeps on saying that the package is going to be delivered "today" on their tracking site then changes it on the same day it will be delivered "tomorrow"... So you wait a whole day for nothing... As this is the season of giving and porch thieves, I try to be home as much as I can to receive deliveries. I wish they would just give a more accurate date on when it will be delivered and go with that instead of updating the delivery to say it will be delivered "today" to no avail. My UPS and Fedex deliveries have been more accurate in telling you the customer when items will be delivered and while it may take longer than expected, at least it is accurate. To companies using OnTrac out there, please NO MORE! It's inconvenient and makes me rethink about buying from you again.

Absolutely the worst! No company should use them! I will ask now before I order from them. They may actually be worse than USPS and that's hard to do!

I ordered a package from Ulta and it was shipped thru Ontrac. I got a call the Ulta consultant didn't put my unit # on it. I called Ontrac back and they couldn't find the package. Again I called and was told the address was corrected and would go out the next business day. Another 10 days I call again, Cs couldn't find, a supervisor couldn't find. Called again this time I was told they can't find it and will send it WHENEVER, IF THEY FIND IT. All this was read from a script. Poorly. Absolutely NO. CONCERN. I've wasted hrs trying to track this down. FINALLY Had to get a refund from Ulta.
I used to work in customer service. I would bend over backwards to help the client while being empathetic. This is one of the worst Co. I have dealt with. Unfortunately the store I bought this from does not carry it in house so I'm screwed. I will never order a package from that store again because of this. I will let Ulta know and everyone I know on Facebook

I ordered my dresses on Shein on July 9th. I received my first order on the 17th which was delivered by USPS. One of my dresses was sent to OnTrac and has been sitting in a warehouse is l less than 2 hours away from me since the 11th and it is now the 19th. I sent a message to customer service and have yet to hear back. There is no reason why they have not delivered my dress to me when the warehouse is less than two hours away from my house. I should have received my dress the other day. I'm leaving for out of town tomorrow and need my dress to arrive today.

My package has been out for delivery for 5 days now. I have gone thru their process to try to get an answer 4 times and have never got a reply from their so called customer service. Very bad

Bought pair shoes from Nordstrom. On Trac said it was delivered. I was home at the time. It was not delivered. On Trac stole my package. This is the second time I've had this issue with On Trac. The first time they lost my package and couldn't get refunded for entire month. I will never use this service again.

Package was out for delivery on Monday, came after business hours. Marked the package "business" indicating that it needed to be delivered during business hours. Tuesday, package was out for delivery, tried to delivery at 7:00pm (obviously after business hours), called OnTrac they promised it would be delivered by 12:00pm on Wednesday (today). Called me at 1:00pm to tell me that it wasn't going to be delivered on time but they would try to get it to me before business closed today. This company sucks at logistics. They can't even keep their own promises. This is now the second time that I've been so blessed to experience their crap services. I will pay for expedited shipping from now on to ensure the USPS doesn't hand my package off to OnTrac.

Every single order I have had delivered by On Trac has been either left at the wrong address or left at the bottom of our building stairs where anyone can take it (apartment building). I even had one package that was left at the wrong door AND all the contents inside were smashed (and the contents were very well packaged by the manufacturer).

Before buying something online from a store, I never heard of ontrac. The day my item was to be delivered there was an "exception" on the account and I was asked to confirm my address, which I did. After that everyday I checked my order, it was supposed to be delivered and never was, I finally tried to call to see what was going on, have the item shipped to another address if I had to, but I couldn't bc they only have a very unhelpful text line that told me to call the seller. As of today my item has been shipped back to the seller. Every other item I bought frm the seller I have already bc they shipped through ups, idk why anyone would use this company.

Three times in a row they have lost my package. Called them multiple times but received same response that they will follow up. No one ever did. Do not use this company ever.