OnTrac

I had forgotten to add my apartment number to my shipping address. This was my first time hearing about OnTrac so i searched them and freaked out because it didn't seem very reliable based on reviews. I found the number to reach them through text and did so, not feeling too hopeful. They got back with me promptly and I did get my package in a timely manner! Very helpful.

Terrible, terrible, terrible. Packages go missing all the time, when they do arrive they arrive DAYS behind schedule. CS team are useless. Any company who chooses to use them for delivery no longer gets my business.

Every time i see ontrac as the delivery agency i literally cringe, the drivers usually treat my package like a football, tossing it on my porch. I have blink cameras at my front door & driveway. I wonder how they treat packages as they are being loaded onto the trucks, because the delivery is always rough. Plus the name is a joke, the deliveries are mostly late or not at all. If i could give negative stars it would be negative 5.

So they marked my package as delivered but no one ever came to my home i have security cameras $800 unit gone from the person who was supposed to deliver it what happen to the proof photo why is this ok. Like the store should not have to refund me they should go after the dirt balls stealing if they dont have to face any actions why would they not continue to steal im not letting this go. Someone will pay for this point blank i posted a picture of what was supposed to be delivered today 8/18/2023 i want answers and not bs oh wrong address as i will not accept that.

I know I had a neighbor that drove for OnTrac and he was always coming home at lunch and lighting a bowl then going back out to deliver. I'm even more convinced that they are smoking pot as every time I get a package from them reeks of pot. They apparently are think it's okay to drive under the influence. Shame on them.

I am not getting my package's that i paid for. Whom-ever is delivering doesn't know what they are doing.

From my photo's you can clearly see what i am talking about!

My Front door. Opposed to where-ever the delivery person is leaving it. (But they stated it's at my Front Door)

This is becoming a constant theme with Ontrac, with no help in return

After order several packages from several companies during Christmas that deal with OnTrac, non of my packages got delivered after saying they had been. After several complaints to them they just ignored me. My security cameras showed that they either never showed at said time or they even showed up, forged my signature and took a pic of it at my door then left with my packages. I'd love this company to go under review and be shut down. They're the worst

This company has to be the worst that exist. The delivered my package to God knows, which finally never got. Their customer service is also as terrible as the delivery drivers(they ignore your messages and never fix their $#*!). I hope people/retail companies stop using them

This company is disgusting! I was supposed to receive my package on February 1st. The tracking was not updated. It was actually never updated in fact. I received an email stating that my package was delivered on February 5th. I was outside the minute I had this email. I looked around the entire premise and saw nothing. No truck pulled up. When I contacted them, they told me it would take two days to do an investigation. About a day later they were sorry to inform me that they could not help me with my package delivery. They were unable to tell me which driver was taking my particular route this day. They are disgusting and they steal from people. They depend solely on businesses to redeliver a package so they can steal your $#*!. Quite the scam!

Broken record here.
The package was lost, but they had tracking showing it was in their distribution warehouse 10 miles from my house. Promised delivery was a Friday, and the package showed up at the warehouse Friday morning@ 2:03 AM. For the next four days, they kept updating the delivery to the next day. Finally they admitted the package was lost.

I had promised an important customer I would have their parts on Tuesday. I lost the order & over $300 in material cost. Still trying to get a refund from Home Depot for the $370 metal cutting circular saw.

My package was marked as delivered at my front door but we never received it. We have Ring cameras to prove that no such delivery was made. I contacted the company and they stated they would be contacting the driver to verify delivery.

After a day, they stated: "We apologize that you are unable to locate your package. Our records indicate that the driver was at the appropriate location at the time of delivery. If you are still unable to locate your package, please contact your Vendor for further assistance with this issue."

This company shows no accountability for their mistakes. Putting the blame on the consumer for not finding a package they never dropped off is terrible customer service. I wish there was a way we could choose what delivery company vendors are using. I will forward their email to the company I purchased the items from so they're aware of this delivery company's terrible service.

Package from Temu that already takes forever coming from China. After floating around in Memphis for 5 days it finally said it had been delivered AFTER I contacted them asking where is my package. It was never delivered. Three security cams prove no one came and delivered anything. They tell me nothing they can do, contact Temu. Horrible service.

This company is a joke! Why would anyone choose to do business with them. If u have ANY problems or questions u need to listen to an AUTOMATED message, not live agent! If u want to talk to someone else u mist text them and wait an eternity for a response. Or email them! Wth! So basically ur issue will never be resolved.

I have notified all of the companies that I do online business with, that I will discontinue their services if they continue to use Ontrac for delivery. Ontrac will not deliver to the house & leaves packages & (food items attracting bears & coyotes) in various places at the bottom of our drive near the road. Packages shown to be delivered can be anywhere on the 4 acre property or neighboring property.

Ontrac handled the Google order. Every day from when it was to arrive a delayed update was added. Today after 31 days it states contact sender. 15 days ago ontrac responded stating they don't know where the package is

They will update the status as Delivered even though is not true. They won't take any responsibility at all, telling you to talk either with the bank or the seller, which won't matter since they stated that the packages was delivered. If you are having similar issues, file a Police Report and then hire a lawyer, since they won't take responsibility at all and customer service, as well as the claim email, chat won't do anything but automatic responses and that's it.

OnTrac struggles with deliveries scheduled for my address. All packages are delivered a minimum of 20 feet from my front door or at the gate leading to my backyard, (exceeding100 feet from my front door). I have reached out to OnTrac over and over again without success. I recently communicating via text with *******136 without success. They have not responded to my 3 messages. I have provided "Ring" footage of the delivery person struggling to find the front door and received no response from OnTrac.
Based on my experience with onTrac I stopped doing business with Elemis, Saks Fifth Avenue & now Target if it involves using onTrac to delivery. Target had to delivery twice because first package was not received. My 2nd package I had my neighbor retrieve before someone took it.

I am going to follow up & write each company with this same information and ask that they reconsider using OnTrac as a delivery company.

Subject: Disastrous Experience with OnTrac Delivery

I am compelled to share my absolutely horrendous experience with OnTrac Delivery. Recently, they claimed to have delivered a package, but it was nowhere to be found. The level of incompetence displayed by this company is truly astonishing.

To add insult to injury, attempting to contact them has proven to be an exercise in futility. Their phone lines are perpetually busy, leaving customers without any chance of reaching a live person to address their concerns. It's as if they've designed their customer service to be intentionally unresponsive.

This blatant dishonesty and lack of accountability from OnTrac have left me thoroughly frustrated and disillusioned. I strongly advise anyone considering their services to think twice and explore alternative delivery options. This has been an utterly disappointing and infuriating ordeal.