OnTracReviews 1,481

I live on a gated road.My community receives regular deliveries TO THE DOOR from Fed-X and UPS. USPS usually leave parcels in a Postal locer at the gate per USPS regulations. OnTrac OTOH regularly DUMPS parcels on the county road in clear view of thieves...2 miles from my home. For years I have posted complaints. OnTrac driver even forged a Signature Required (Typed in) for an iWatch...then left it on the county road. Using LinkedIN I ws able to get through to a VP...got a call from a manger...promised the world...delivered ZERO. I make it a habit to declare failure of delivery to vendors who use onTrac and products fail to be delivered even if sometime days later a neighbor picks it up. I do offer them the option to send a shipping label and pick items up. This has been going on for well over 15 years...

Im having an issue with a package which i consider it lost at this point, might be because of the the seller, or for ontrac i dont know. After contacting the seller they said ontrac has it so i go to ontrac customer agent and they said the seller has it. So i went again to the seller. The Seller sent me picture from their system that kind of prove that the logistics business (ontrac) has it. So i went again to ontrac agent and with my all unluck the agent was "deja". He or she didn't give me the opportunity to explain what just happened because of the quick way of answering: was copying and pasted the answer and decided to close the chat. Don't the ontrac agent care to understand the customer situations? Don't you care what i hace to said? So im wondering what is your customer agent for, in this company? You just text what you what text and close the chat?

I will never order from anywhere that uses this terrible shipping company. There is no reason for a security issue to delay my package, no other company is like this.

My package was delivered to stoneham,ma
Was supposed to be delivered Friday 11/24. That got changed to Sunday 11/26. Which then got changed to yesterday 11/27. Now says they were unable to locate the package contact the original seller.
This is not the original seller problem! You have drivers stealing customers purchases.
You can't speak with anyone, you write an email and you get a non empathetic response.
If I could give zero stars to this I would.
Worst delivery service.

I was super excited for my shein package but it did not arrive to the right address, i can't even contact a live agent because it goes straight to a prerecorded voicemail or a bot to text. I don't think my package will be retrieved in this economy because people STEAL knowing its not theirs, and shein cannot send a full replacement since half of it is sold out and will never come back in stock due to black friday. If you can't type the address right on the GPS why bother becoming a driver? The idiocy is beyond me.

These people are absolutely unreliable and extremely disrespectful. They have been days late constantly for every package they're supposed to deliver. And not only that, but they have damaged packagings, shipped to completely wrong addresses, or just lost the package. We were told a package was delivered to our house but it was absolutely nowhere to be found. We checked our ring cameras and everything and they didn't even deliver to anywhere on the whole entire street! Then when contacting customer service, they made it clear they had no intention to search or track the shipment and refused to resend a new one and didn't even offer a full refund of all that we spent. Which was 60 dollars plus shipping! Avoid this company at all costs. They're unreliable and lazy.

I ordered on a different app and they were doing "joint shipments" to get me my package faster and it has been 6 days since it has been marked as
"delivered" and i still have not gotten it…when i asked about it they said it has been too long to be able to be investigated or to try and be recovered…

If you see them as the Carrier RUN / ABORT do NOT use them. The owner must be a recovering scammer as to why they a carless to all the complaints from here to the BBB about their company and how the drivers mark delivered but never delivered anything. Then they don't make it to where you can call them, they don't have the driver confirm by taking photos so in my opinion they are seeing the packaging say FashionNova, Shein and etc and they get the sticky fingers and get away with it. Ontrac unprofessionally will have you reach out to the sellers within 48hrs for a refund. Like its not always about getting your money back I needed those shoes for my birthday a week away. I hate when good people are done wrong and I want my package,! Also want to know who my delivery driver was since its " under investigation "!

Do not use this carrier they messed up on two package they packet had about 5 item in they went to the wrong address then did not try to deliver my packages and send it back which, they put on it I refuse my package they are not a good carrier I wish they shut down business

Ordered a phone through best buy for some stupid reason they chose these non English speaking people in beat up minivans to deliver their products. Never received the phone after 7 days. Had to spend hours on the phone to cancel the order and get a new one. Severely hope they go out of business. Wish I could leave negative stars

They do not provide regular updates. They do not take responsibility when they lose your package. They tell you to submit the complaint to the vendor you purchase from rather than help. Very unreliable. Worst delivery service I've ever dealt with

I reached out to OnTrac due to my package not arriving when promised. Their response was they would get back to me within 2 business days. No way to get to a live person. I will not use them again.

Total bull$#*!, how you can't even speak to a goddamn human being in America. Worst shipping agency ever wish places would stop using these people. Packages keep getting delayed non-stop for no reason. And God forbid you want to speak to a freaking human to figure out what's going on with your stuff and why it's being delayed. No, that's too much to ask for.

I had a large Bath and Body Works order delivered to the WRONG address on Sunday. I immediately filed a claim with Ontrac and received a response today (72 hours later) that they are closing the case and told me to contact retailer. No resolution. The package went to a neighbor (I had to walk and get it myself). What's the point of online shopping if the company charged with delivering your purchase does nothing to rectify a problem when THEY MADE THE MISTAKE? They did nothing to help me get my package and closed the case with no resolution. If your only job is to deliver a package and you fail...you do NOT deserve to be in business. Oh, and don't try to contact customer service because their phone number has a recording telling you to track online before hanging up on you. You cannot speak to a human. I will not shop retailers who use ontrac ever again Ontrac you are the WORST!

They said they came to my house Sunday at 1238 pm but they didn't I was home waiting not they said I can't pick it up at all they got to deliver if I was yall don't use them for anything

Such low tech company, with no acceptable service and on time delivery, why walmart still use them?

This is a terrible courier service with no customer service number and the drivers steal alot of packages

I have never had a delivery that went well with this company. If some of these stores that I shop with didn't use them, I would not go near them for a fee! Absolutely no care in the world for customers, no response when you reach out, tracking info is never true, I am just lost for words and wonder how these businesses still continue to use them inspite of all these complaints? I never thought the day would come when I'd want to give 5 stars for excellently horrible service! OnTrac/ LaserShip definitely take the lead on ineptitude, incompetence, inefficiency, and an alarming lack of integrity! If you are a business owner and you are reading this, please do not disrespect your customers by using this company. I know OnTrac staff or owners would never respond or own their errors and we are way past interested in that anyway, as there's absolutely no really there is no defense for their performance (or lack of it!)