OnTrac

I ordered over $150 dollars in clothing from Tilly's Online. To echo everyone else the updates are laughable for Ontrac. Supposedly they said it was delivered, then the next update said it would be delivered the next business day. I have had no faith that I will get my delivery by Christmas time, so I went to the store and bought the items there. So I have spent double the money so far. I will not pay the credit card for these purchases. I am not sure why any company would use Ontrac. They are spending more money in the long run.

Idiot driver leaves my package outside my complex on the front steps where anyone walking by could steal it. This is typical of my experience with OnTrac. Thank God only about 1% of my deliveries are handled by them. If all my orders were handled by them I'd stop ordering online because I just can't stand the frustration of having to constantly complain about their service.

OnTrac delivery has not delivered my package and has said they need a gate code to get into my apartment complex. Mind you, there is no gate code needed, you just walk in through the gate. This has happened more than once with this incompetent company. I order through Walmart.com and have told them not to use this company when shipping to me, they stopped for awhile but yet again, here I sit, waiting for something that will most likely be returned because OnTrac states "they need a code" to get in my complex. Fed Ex NEVER has this problem, ever!

Impossible to get someone on the phone. No matter what time of day you call, no one ever answers. No response to the online form submission. Commitment date is total BS. Going on my 5th day of package delayed. Even after signing up to receive notifications, I don't receive anything and have to check online. Information is only updated around 3; 30 pm.if purchasing online, I suggest you check if the store uses ontrac services. If it does, do not order

Whatever you do, do not use this terrible service! All they want to do is use virtual contact no one wants to make anything right and it's just aggravating. I have given them my full United postal service address and these idiots can't find my house. Save yourself the aggravation I'm going through just to get a box of tea!

Update:. My tea was just hand delivered by a manager and I received a sincere apology.

My package was stolen by the OnTrac driver and the company seemed to defend him/her by subtly blaming my apartment building for the loss. I investigated the issue and the package was marked delivered, however, after speaking to my parcel locker management company, my package was the only one of the OnTrac batch not scanned in for the day - suggesting a serious crime of theft. Avoid this service - there are better, more reliable options. I've had friends in the area have a similar experience. Weird, missing packages are never a good sign.

If this place is your shipper, good luck getting your package on time or even at all. You can't talk to anybody or even text them. Just toss your package any where and are expected to play hide and seek. I live in gated community with 1,200 homes and they just leave it anywhere. Companies are losing customers because of you shoddy employees

Like so many other reviews - got a 3 am email saying my package was delivered. I have porch cam and no package was ever put on my porch (especially not at 3 am!). When I called later that morning the person told me that it was marked "signed" in the "mail room" - I live in a house, no mail room, no one else here to "sign" for it. A follow up email later said they determined the package was delivered to an incorrect address and they can't recover it. WTH - this is most definitely a scam company, can't believe they're in business with all the bad reviews!

Whenever I order from Walmart my packages get delivered many days later because they use Ontrac delivery service. I won't be ordering from Walmart anymore due to the very late deliveries from Ontrac. Several times now my packages have been damaged. Walmart did replace them for me.If you want your packages delivered in a timely manner and not destroyed, I suggest shopping from a company who doesn't use Ontrac as their delivery service. I'm tired of seeing ALL the time that my delivery is "delayed". Very disappointed with Ontrac.

I received an email that my package was left "behind the gate". I don't even have a gate! I looked up and down the road No luck. Ontrac is also not doing anything about it. I finally called Staples and they are sending me a replacement. Thank you, Staples! Do not use Ontrac. Their reviews are full of dissatisfied customers. Definitely not a company to do business with!

They do not care about the employees, they work you like a slave. Start at 5 break at 7 for 10 minutes lunch at 1050 for 30 minutes than work til 2. It is like slave shop except we not picking cotton. Sweat shop. They are vicious and cruel. They don't want to do they job but expect you to do yours. The worst company I ever worked for. They have a high turn over rate. Because they don't know how to treat they employees. Started off as fulltime. Then they didn't tell us they changed us to part-time. No communication. I say $#*! ontrac. They can suck a $#*! and hr. They don't even deserve one star. Vanessa hr is a b**** fr. Racist AF.

I ordered a new gaming monitor from Walmart. Two days later, On-trac sent me a notification saying we delivered your package to your front door. I was home, still no package. Of course the website suggested i wait 48 hours? Who the hell would say that, especially after the driver marked it delivered? Anyway, Walmart said its On-Trac, on track can't seem to find my package or the driver to ask about it. Please change your name to;
Off-Track. That seems to fit your business model.

3 packages in 4 weeks from 3 different retailers not one was delivered from ontrac. 1 package has been changed delivery time 13 times and apparently sitting in Vancouver but I'm not allowed to pick up. Another package stated delivered but even with camera proof that was a lie I was told not to call or email them about that situation they would "talk to driver and get back to me, do not email more then once" they said... last package once again delivery date changed. They refuse to deliver to my address and sadly I'm stuck with out items and money lost. I absolutely say retailers need to tell you if they use this shipping company, I for one would run and never order if I had known in advance.

My tires were to arrive on 10/26, now they say 11/1. When I first tracked them, tires, they showed two different arrival times for the one of the tires. They following day they said my tracking number was "invalid". The tires are 35 miles away, but it is taking them 6 days to deliver them!? How can they call themselves a shipping company. Sounds more like a warehousing company. I upset with the seller, because they have to know about this companies, yet they continue to use them.

They keep delaying delivery even though their tracker shows my package is in my town. I have to sign for it so I've basically been held hostage for 5 days. Their so called live chat is useless as the response keeps saying " I don't understand ". This was a purchase through Best Buy so I have little control. Hoping Best Buy can help me.