OnTracReviews 1,482

Was delayed and was out for delivery the entire day only to not be delivered at all. Wish i could leave zero stars.

After ordering items from Victoria Secret, I received an email letting me know it was out for delivery. I signed-up for delivery notification with OnTrac so I received a text message when On Trac delivered the package. I went to the door - no package. I contacted OnTrac and they gave me an address I've never heard of, and when I googled the address, I discovered the address DOESN'T EXIST. I got back in touch with On Trac, gave them my correct address, and relayed this information and asked them to sent their driver back to wherever he left the package to pick it up, because he could not have left it at that address. Several hours later I received another message from On Trac that my package was back out for delivery. When I contacted them to clarify the address - they had it going to the WRONG ADDRESS AGAIN. I tried to get them to contact the driver but nobody would do anything and I got another text telling me the package had been delivered. I then received a message from OnTrac telling me the matter had been closed and to contact the seller for a refund.

I contacted VS and asked if I could request another delivery vendor. (The answer was no). My order was replaced...and in about 10 days THE EXACT SAME THING HAPPENED AGAIN. Turns out my address is really long and VS abbreviated the first word in my street address incorrectly, but the weirdos at OnTrac couldn't use any critical thinking skills to figure out my address. This happens all the time and nobody has every NOT delivered a package to us. I think the wife or girlfriend of those OnTrac drivers are wearing some cute little VS articles of clothing.

Worse damn delivery services. Couldn't even get my address right. They don't even have a live customer service agent to speak with. How you take my package to another address/zip? My first time having them deliver my package and I didn't receive my package in time for my event. My door is white. There is also no review space on their website.

They delivered my package to the wrong house which I was easily able to prove by showing them my house compared to their delivery picture. They refused to do anything to make it right and cheated me out of hundreds of dollars. Thieves and liars. The least trustworthy delivery service that exists

Second time they say they delivered my package and they never did. I think they are scammers stealing peoples packages. My ring camera does not show any delivery being made on the day they say they did.

The driver states the package was delivered to the front office receptionist I ran down as soon as I got the notification and was disappointed when the receptionist stated no packages were delivered. I immediately sent a message and basically got a response the driver dilvered contact the merchant case closed. The question was why not bring to the door of the person who ordered like fed ex and ups. So now I have to call the merchant so who looses money? Not sure who runs ONTRAC but this is terrible

On track website said the package was delivered. Although the business is closed APO box business, how can it be delivered if the business is closed? Now? I can't find my package on track. Contract sucks don't ever use it

What is the point of allowing text notifications if I don't get any? I've had two pkgs stolen because I don't get the notifications nor do they even ring the doorbell.

Whatever you call yourselves is meaningless. You'll always be terrible.

Well I had contacted them multiple times in one day bc I kept being told my package was delayed to the point someone called me and asked me a few questions and I thought great end of this ordeal….$#*!ING WRONGGGGGGGGG every time I contacted them to "update my address" they never put it in the system and this morning when I was finally able to get someone on the phone it was the most ridiculously tedious process "maam your address is not available" and then it would turn into "well that's not where it's taking my driver it's taking them somewhere else" which turned into "well in order for us to leave it at your door you have to give us a proper address" and when I asked what were they using to type in the address they wouldn't tell me and I said that's funny bc on google and Apple Maps I type in my address and it takes me to the right place and it's like there's multiple things on property she was able to find the next thing over with it's address and it's the same thing as mine just with 4 not an 8

I was to get two packages two days ago. When I enter their tracking number, it's says forbidden. WTH

Worst and most slowest service ever.

Chat customer service is a computer, not a human, so it's useless!

Horrible business that delivers praying on their downfall my package has been being "delivered" for the last 3 weeks. I reached out multiple times but they don't answer they claim that they are the "fastest shippers in the u.s" but can't do anything right. STICK WITH USPS AND FEDEX! In the picture it says it was supposed to be delivered the 14th of march and it's 3 days later with no answers.

Said package would be here by a certain date not needed it for vacation horrible service dob not contract with this company

The driver threw a package 6 foot into my yard at my dog. I'm going to order another package just so I can beat his $#*!ing $#*! when he comes

This company has to be the worst that exist. The delivered my package to God knows, which finally never got. Their customer service is also as terrible as the delivery drivers(they ignore your messages and never fix their $#*!). I hope people/retail companies stop using them

They lied and said they delivered a package but the address was Whole Foods grocery,who did they leave it with a cashier! These people can't be trusted and they are working with Temu to steal from you, be aware and don't trust this company at all

I know I had a neighbor that drove for OnTrac and he was always coming home at lunch and lighting a bowl then going back out to deliver. I'm even more convinced that they are smoking pot as every time I get a package from them reeks of pot. They apparently are think it's okay to drive under the influence. Shame on them.

Package will say delivered but never shows up. They are in the business of stealing packages. They never do anything to resolve this. I hope they get what's coming to them. They need shut down.

Driver claims left my $250 package behind my gate but I do not have any fences or gates. They refuse to help me

I have to send a shout out to Anthony in charge of Brooklyn, NY *******, who delivered my package safely right outside my door. I went through hell trying to get it delivered! So shout out to Anthony!

The driver backed into my mailbox and got out of the car to look at the damage she did and got back into her car and left...with my dad in the driveway watching. I filed a claim that was denied after speaking to the driver, who lied! Know I'm stuck buying and replacing my mailbox and stand! What a horrible company!