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OnlineReportAccessReviews 90

3.3

OnlineReportAccess Reviews Summary

OnlineReportAccess has a rating of 3.3 stars from 90 reviews, indicating that most customers are generally satisfied with their purchases. OnlineReportAccess ranks 89th among Government Records sites.

California
1 review
1 helpful vote
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This is a SCAM
March 9, 2017

They tell you that you can get a car report for $1. They don't tell you that they sign you up for a $20/month subscription. Do not deal with these scammers. They are dishonest and the reports are not thorough at all.

Date of experience: March 9, 2017
Andy W. — OnlineReportAccess Rep
over a year old

Hello Rico

I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.

Best Regards,

Andy

West Virginia
1 review
1 helpful vote
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DON'T DO IT. They lure you in with a $1 access fee that is "required" to keep their database accurate. You pay the $1 and run a report. The next day, check your bank account. They take $18.95 for their "monthly" membership. What? That was not disclosed. And if it was... where? This is a COMPLETE RIP OFF.

Date of experience: February 16, 2017
Andy W. — OnlineReportAccess Rep
over a year old

Hello Heath,

I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.

Best Regards,

Andy

Nevada
4 reviews
0 helpful votes
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Scam
January 28, 2017

Scam 18.95 extra charge not disclosed. Scam 18.95 extra charge not disclosed, Scam 18.95 extra charge not disclosed

Date of experience: January 28, 2017
Andy W. — OnlineReportAccess Rep
over a year old

Hello Bill,

I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.

Best Regards,

Andy

Washington
1 review
2 helpful votes
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Scam
January 22, 2017

I ordered a property record online that included a $1.00 fee, but once they charged my credit card $1.00, another followed of $18.95 and sent a record from zellow.com. I called my credit card service to close my credit account immediately. This is scam. We should report this to Better Business Bureau, FBI or to whom it may concern.

Date of experience: January 22, 2017
Andy W. — OnlineReportAccess Rep
over a year old

Hello Jeremy,

I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.

Best Regards,

Andy

Wisconsin
1 review
0 helpful votes
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Scam
January 11, 2017

Horrible website do not pay for this scam. I used to find records of switch the site says it had. It showed me 0 actual records just some boxes with everything under the sun stating it had no information. Crap! Thieves!

Date of experience: January 11, 2017
Andy W. — OnlineReportAccess Rep
over a year old

Hello,

We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.

Best Regards,

Andy

Arizona
1 review
0 helpful votes
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Total scam
January 9, 2017

I should have read the other reviews before I purchased a single car report from these crooks. My credit card was billed for $18.95 and there is no where on their site where I can cancel the service or change the credit card information. I had to cancel that card so they wouldn't charge me next month.

Date of experience: January 9, 2017
Andy W. — OnlineReportAccess Rep
over a year old

Hello George,

We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.

Best Regards,

Andy

Florida
1 review
4 helpful votes
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Like other reviewers, I thought that I was paying $1 for a single VIN report and that is all I needed. The report was fine but I was surprised to see my CC being charged $18.95 a month thereafter. Took me a few months to discover it, so, I basically have paid $57 for one report. I have called to cancel and will wait to see if they quit charging. Notably, they did not apologize nor offer to give me my money back. I don't know how many people are getting scammed this way, nor do I know how the ownership can sleep at night with this scam.

Date of experience: November 22, 2016
Andy W. — OnlineReportAccess Rep
over a year old

Hello James,

We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.

Best Regards,

Andy

New York
1 review
2 helpful votes
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Went to CarHistoryCalifornia.us.org. They promised a decent carfax type report of liens miles and ownership plus accident history for $1.00. I acted as a guest not a membership. To get my report they required my street address first of all and then set up a box with my chosen email and a box for password. Huh? I got an agent who gave me a password. The report when I linked shown none of the information promised. I then found this site and learned that I had been signed up for recurring charges of $18.95 monthly. To add to this scam when I finally found their terms page buried in one of the first pages and under a different name than Carhistory the terms stated that they would also share my information with marketing affiliates. TOTAL SCAM site. In their terms they claim they inform throughout the site the access fees. FALSE. I contacted my card, the card people called the company and stayed on the phone while I told them off and had the fees refunded and the ongoing cancelled. My opinion is that it is actually fraud on their part. Run from all sites you see like this. They will take your money and give you little or nothing of value. DO NOT USE Also personally suspect any positive reviews here on that site are not real. There are ways to get around owner prohibitions.

Date of experience: October 13, 2016
Andy W. — OnlineReportAccess Rep
over a year old

Hello James,

We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.

Best Regards,

Andy

New Hampshire
1 review
0 helpful votes
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This is a real company
September 19, 2016

I wrote a terrible review, but after I wrote to customer service they responded *immediately* and without any hassle at all refunded the full $19.95. I still think the site is deceptive (you think you're paying a dollar but the fine print says you are paying $19.95 monthly until you cancel), but they are an upstanding company.

I was unable to get any information about A) a car, B) myself, or C) a known felon, so I question how accurate their database is. YMMV

Date of experience: September 19, 2016
Ohio
1 review
0 helpful votes
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I signed up for this intending to get one month of reports for 18.95, Now I see that I have been getting charged 18.95 per month for the last 5 months. Each month the charge is shown as coming from a different company: Autohistorychecks.com, Autohistoryusa.com, OnlineCarReport.com, Cardatausa.com, Cardataonline.com. Apparently they are trying to hide that it is a repeating charge from the same company. Then I go the website, and find there is no way to close my account or stop the charges. SCAM!

Date of experience: September 11, 2016
Andy W. — OnlineReportAccess Rep
over a year old

Hello Dave,

We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.

Best Regards,

Andy

Arizona
1 review
0 helpful votes
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Quick and very easy
August 10, 2016

I have never used a site like this before, I loved it. Very easy and simple and so much worth the $1

Date of experience: August 10, 2016
California
1 review
0 helpful votes
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Thanks for the 411
June 20, 2016

I've tried different sites in the past, so far this was the best one. It offers the basics, and beyond. Everything you need to know about your vehicle. Definitely THE GO TO source. Report was informative, and easy to read and understand. Thanks OLRA!

Date of experience: June 20, 2016
Virginia
1 review
0 helpful votes
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Fun and easy
June 14, 2016

I was very satisfied with the report. They provided little tips and insights on different terms and concepts in the automotive world which was cool

Date of experience: June 14, 2016
Texas
2 reviews
2 helpful votes
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What The hell?!
March 17, 2016

I have never had such a hard time getting information from a Site like I did with this one. Very misleading, rewording things to try and confuse the consumer, no receipt sent for what they charged my card. I really feel like they are making me run through circles.

Date of experience: March 17, 2016
Andy W. — OnlineReportAccess Rep
over a year old

Hello Tim,

We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.

Best Regards,

Andy

California
1 review
2 helpful votes
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They say they will provide you with a comprehensive driving report on someone for $1. This is a LIE. After paying the $1 they give you a very basic criminal history of what seems to be only felonies... absolutely nothing on a driving report. EVEN WORSE, they don't ask enough information about who you are searching for before you pay the $1. As soon as you pay, they give you 50 results (none of them being the correct person) and don't give you a way to search again. Upon contacting customer service they tell me I can print out something, mail it to the DMV with a fee, send the company both receipts and wait 2 weeks for my refund. I told them this was even more ridiculous and that their company was a scam, they then immediately refunded my credit card (they would not have done this if I did not complain as much as I did). This company survives on people unwittingly paying $1 and then not wanting to go through the two week effort of claiming their refund. DO NOT USE THIS SITE

Date of experience: December 1, 2015
Andy W. — OnlineReportAccess Rep
over a year old

Hello Alex,

We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.

Best Regards,

Andy

Texas
1 review
2 helpful votes
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Paid with CC # 1 = said declined although that was untrue. Entered CC#2 = declined at first, then accepted. Report was generated. Contained NO individual information on the VIN number I submitted. Just general base information on the car which I already had. Said there was no prior title or lien information which was completely untrue. They kept promising the fix the report and send it by email. Never received. SAVE YOUR MONEY.

Date of experience: May 25, 2015
Andy W. — OnlineReportAccess Rep
over a year old

Hello Norm,

I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.

Best Regards,

Andy

Arizona
1 review
4 helpful votes
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Scam Scum!
April 24, 2015

Just the epitome of internet slime.
My grandmother trying to research obituaries, thinking it will only cost a dollar, and she is ripped off for $18.95

Date of experience: April 24, 2015
Andy W. — OnlineReportAccess Rep
over a year old

Hello,

I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.

Best Regards,

Andy

Maine
1 review
3 helpful votes
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The website is very detailed, and professional maintained. The only issue I came across, as most have, is the misleading contract terms. Customer Service Specialist, Brian honored this mishap, and refunded the initial 18.95 that I was charged for the first month of use. Aside from that, the detailed history report on the vehicle I am looking to buy was thorough, and precise. Thanks again to Brian, and Andy for handling the situation properly.

Date of experience: November 2, 2014
New York
1 review
3 helpful votes
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Excellent website
August 2, 2014

Excellent website. Just be carefull not to fill out the lower portion when ordering the $1 report. It seems like its part of the registration, but is actually an additional service. I guess that's where they get some with the $18 fee.

I used it several times and was impressed with the info. Also customer support (chat) was always available and they work very fast. Again, you cant beat this service especially for the price

Date of experience: August 2, 2014
Florida
1 review
9 helpful votes
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I ordered a report and was told it cost $1.00. I contacted on line report access and was told I agreed to the $18.95, which I did not. I think the $1.00 charge was only to see if the card account was valid so when the payment was processed I was charged $18.95 and not $1.00. I had to contact them on live chat because there is no phone or address, as would be expected in a scam. I was told they closed my account and removed the remaining charges of $18.95, but the original $18.95 apparently isn't being credited. I am going to pursue this farther. It is more the principal than the money. However, stealing $18.95 from every consumer requesting a report still adds up to big money.

Date of experience: April 18, 2014
Andy W. — OnlineReportAccess Rep
over a year old

Hello Karen,

I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.

Best Regards,

Andy

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