OnlineReportAccess has a rating of 3.3 stars from 90 reviews, indicating that most customers are generally satisfied with their purchases. OnlineReportAccess ranks 89th among Government Records sites.
They tell you that you can get a car report for $1. They don't tell you that they sign you up for a $20/month subscription. Do not deal with these scammers. They are dishonest and the reports are not thorough at all.
DON'T DO IT. They lure you in with a $1 access fee that is "required" to keep their database accurate. You pay the $1 and run a report. The next day, check your bank account. They take $18.95 for their "monthly" membership. What? That was not disclosed. And if it was... where? This is a COMPLETE RIP OFF.
Hello Heath,
I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.
Best Regards,
Andy
Scam 18.95 extra charge not disclosed. Scam 18.95 extra charge not disclosed, Scam 18.95 extra charge not disclosed
Hello Bill,
I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.
Best Regards,
Andy
I ordered a property record online that included a $1.00 fee, but once they charged my credit card $1.00, another followed of $18.95 and sent a record from zellow.com. I called my credit card service to close my credit account immediately. This is scam. We should report this to Better Business Bureau, FBI or to whom it may concern.
Hello Jeremy,
I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.
Best Regards,
Andy
Horrible website do not pay for this scam. I used to find records of switch the site says it had. It showed me 0 actual records just some boxes with everything under the sun stating it had no information. Crap! Thieves!
Hello,
We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.
Best Regards,
Andy
I should have read the other reviews before I purchased a single car report from these crooks. My credit card was billed for $18.95 and there is no where on their site where I can cancel the service or change the credit card information. I had to cancel that card so they wouldn't charge me next month.
Hello George,
We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.
Best Regards,
Andy
Like other reviewers, I thought that I was paying $1 for a single VIN report and that is all I needed. The report was fine but I was surprised to see my CC being charged $18.95 a month thereafter. Took me a few months to discover it, so, I basically have paid $57 for one report. I have called to cancel and will wait to see if they quit charging. Notably, they did not apologize nor offer to give me my money back. I don't know how many people are getting scammed this way, nor do I know how the ownership can sleep at night with this scam.
Hello James,
We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.
Best Regards,
Andy
Went to CarHistoryCalifornia.us.org. They promised a decent carfax type report of liens miles and ownership plus accident history for $1.00. I acted as a guest not a membership. To get my report they required my street address first of all and then set up a box with my chosen email and a box for password. Huh? I got an agent who gave me a password. The report when I linked shown none of the information promised. I then found this site and learned that I had been signed up for recurring charges of $18.95 monthly. To add to this scam when I finally found their terms page buried in one of the first pages and under a different name than Carhistory the terms stated that they would also share my information with marketing affiliates. TOTAL SCAM site. In their terms they claim they inform throughout the site the access fees. FALSE. I contacted my card, the card people called the company and stayed on the phone while I told them off and had the fees refunded and the ongoing cancelled. My opinion is that it is actually fraud on their part. Run from all sites you see like this. They will take your money and give you little or nothing of value. DO NOT USE Also personally suspect any positive reviews here on that site are not real. There are ways to get around owner prohibitions.
Hello James,
We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.
Best Regards,
Andy
I wrote a terrible review, but after I wrote to customer service they responded *immediately* and without any hassle at all refunded the full $19.95. I still think the site is deceptive (you think you're paying a dollar but the fine print says you are paying $19.95 monthly until you cancel), but they are an upstanding company.
I was unable to get any information about A) a car, B) myself, or C) a known felon, so I question how accurate their database is. YMMV
I signed up for this intending to get one month of reports for 18.95, Now I see that I have been getting charged 18.95 per month for the last 5 months. Each month the charge is shown as coming from a different company: Autohistorychecks.com, Autohistoryusa.com, OnlineCarReport.com, Cardatausa.com, Cardataonline.com. Apparently they are trying to hide that it is a repeating charge from the same company. Then I go the website, and find there is no way to close my account or stop the charges. SCAM!
Hello Dave,
We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.
Best Regards,
Andy
I have never used a site like this before, I loved it. Very easy and simple and so much worth the $1
I've tried different sites in the past, so far this was the best one. It offers the basics, and beyond. Everything you need to know about your vehicle. Definitely THE GO TO source. Report was informative, and easy to read and understand. Thanks OLRA!
I was very satisfied with the report. They provided little tips and insights on different terms and concepts in the automotive world which was cool
I have never had such a hard time getting information from a Site like I did with this one. Very misleading, rewording things to try and confuse the consumer, no receipt sent for what they charged my card. I really feel like they are making me run through circles.
Hello Tim,
We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.
Best Regards,
Andy
They say they will provide you with a comprehensive driving report on someone for $1. This is a LIE. After paying the $1 they give you a very basic criminal history of what seems to be only felonies... absolutely nothing on a driving report. EVEN WORSE, they don't ask enough information about who you are searching for before you pay the $1. As soon as you pay, they give you 50 results (none of them being the correct person) and don't give you a way to search again. Upon contacting customer service they tell me I can print out something, mail it to the DMV with a fee, send the company both receipts and wait 2 weeks for my refund. I told them this was even more ridiculous and that their company was a scam, they then immediately refunded my credit card (they would not have done this if I did not complain as much as I did). This company survives on people unwittingly paying $1 and then not wanting to go through the two week effort of claiming their refund. DO NOT USE THIS SITE
Hello Alex,
We sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me and I will personally take care of this for you.
Best Regards,
Andy
Paid with CC # 1 = said declined although that was untrue. Entered CC#2 = declined at first, then accepted. Report was generated. Contained NO individual information on the VIN number I submitted. Just general base information on the car which I already had. Said there was no prior title or lien information which was completely untrue. They kept promising the fix the report and send it by email. Never received. SAVE YOUR MONEY.
Hello Norm,
I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.
Best Regards,
Andy
Just the epitome of internet slime.
My grandmother trying to research obituaries, thinking it will only cost a dollar, and she is ripped off for $18.95
Hello,
I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.
Best Regards,
Andy
The website is very detailed, and professional maintained. The only issue I came across, as most have, is the misleading contract terms. Customer Service Specialist, Brian honored this mishap, and refunded the initial 18.95 that I was charged for the first month of use. Aside from that, the detailed history report on the vehicle I am looking to buy was thorough, and precise. Thanks again to Brian, and Andy for handling the situation properly.
Excellent website. Just be carefull not to fill out the lower portion when ordering the $1 report. It seems like its part of the registration, but is actually an additional service. I guess that's where they get some with the $18 fee.
I used it several times and was impressed with the info. Also customer support (chat) was always available and they work very fast. Again, you cant beat this service especially for the price
I ordered a report and was told it cost $1.00. I contacted on line report access and was told I agreed to the $18.95, which I did not. I think the $1.00 charge was only to see if the card account was valid so when the payment was processed I was charged $18.95 and not $1.00. I had to contact them on live chat because there is no phone or address, as would be expected in a scam. I was told they closed my account and removed the remaining charges of $18.95, but the original $18.95 apparently isn't being credited. I am going to pursue this farther. It is more the principal than the money. However, stealing $18.95 from every consumer requesting a report still adds up to big money.
Hello Karen,
I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.
Best Regards,
Andy
Hello Rico
I sincerely apologize for your experience. If you would like to get a full refund for your charges, please email me at support@onlinereportaccess.com and I will personally take care of this for you.
Best Regards,
Andy