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OnlineMetals.com

Overview

OnlineMetals.com has a rating of 4.7 stars from 822 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 1st among Hardware Store sites.

service
22
value
23
shipping
23
returns
6
quality
23
This company responds to reviews on average within 21 days
How would you rate OnlineMetals.com?
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Utah
1 review
0 helpful votes
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Great website and fast shipping
January 28, 2025

The pricing is great and the shipping is fast! This is my go to metal store.

Date of experience: January 18, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Gary! I am so glad we can be a go to shop for all of your metal needs!

Minnesota
1 review
0 helpful votes
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Product is as advertised and the size promised
December 26, 2024

Easy to browse, locate and buy desired metals. More expensive than local shops (shipping), but much more convenient.

Date of experience: December 16, 2024
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Chuck! I am so happy to hear about your great experience!

Arkansas
1 review
0 helpful votes
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Great experience
January 28, 2025

I will be ordering again, metal was in great shape.

Date of experience: January 18, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback William! I am so glad we can be a reliable source for you!

New York
1 review
0 helpful votes
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Easy & fast
December 17, 2024

Straightforward company to do business with. Orders are processed, well packaged & shipped quickly, with good communication of delivery estimates. Materials are good quality and fairly priced

Date of experience: December 7, 2024
Mollie A. OnlineMetals.com Rep
4 months ago

Thanks for the feedback Philip! I am so happy to hear about your experience with us! We strive to get all orders packed up and shipped in the best way possible to ensure you get the best quality material in the best timing!

California
1 review
0 helpful votes
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Great Experience
October 6, 2024

The folks at OnlineMetals made the ordering process extremely easy for me. Ordering online was quick and easy and the materials were shipped as promised.

Date of experience: September 26, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Robert! I am so happy we were able to make ordering process easy!

Texas
1 review
0 helpful votes
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Exactly what I needed
August 24, 2024

Online Metals was able to custom cut everything I needed for my project saving me a lot of time. Will be using them for all my metal needs in the future. Highly recommend them.

Date of experience: August 14, 2024
Mollie A. OnlineMetals.com Rep
8 months ago

Thanks for the feedback Aaron! I am so glad we were able to save you time by cutting the material in house! We are always happy to cut your material to size in house!

Pennsylvania
2 reviews
0 helpful votes
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Correct every time…
September 24, 2024

I order fairly regularly from online metals… not a lot but relatively consistently. Orders have yet to be incorrect, and they are quite timely. I am quite pleased with their service.

Date of experience: September 14, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Bob! I am so happy we can be a reliable supplier for all your metal needs!

Pennsylvania
1 review
0 helpful votes
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Great product-great service
October 28, 2024

Product was exact size as stated-shipped quickly-worked perfectly. I used this to make custom riser blocks for my astrophotography rig.

Date of experience: October 18, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Bob! I am so glad to hear you had a great experience! If you have pictures, you can send them to sales@onlinemetals.com, we'd love to see any pictures of how you used our material!

Virginia
1 review
0 helpful votes
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2" ROUND 4140 STEEL ORDER
October 24, 2024

Great selection of sizes and material. Shipment was just a little slow due to being on the opposite coast from me.

Date of experience: October 14, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Fernando! I am glad we are able to provide a wide selection of material for you to choose from!

Michigan
1 review
0 helpful votes
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Happy customer for over 20 years
August 5, 2024

I found OnlineMetals.com back when they were a "startup" company and I needed a small order of a specific small quantity order of aluminum tubing.

They have been my go-to source ever since. Their Proto Boxes are worth every penny as well.

As a metalworking professional and hobbyist, I appreciate their wide selection and prompt shipping to my home address.

Date of experience: July 26, 2024
Mollie A. OnlineMetals.com Rep
9 months ago

Thanks for the feedback Scott! I am so glad we can be a reliable source for you, for all your metal needs. We are happy to help, and provide you with the material you need!

Washington
1 review
0 helpful votes
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Frustrated about shipping.
November 9, 2024

Frustrating! I buy from OM for the local pickup but with this order I was doomed to pay for shipping. I had no transparency to why or why the shipping costed so much but I didn't have much of a choice. You pieced out my order to various suppliers and I ended up paying $36 to ship a single $6 cut! That's ridiculous. I ultimately got my what I ordered and in a reasonably timely fashion but I'll save money by driving to Everett next time rather than paying shipping again.

OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 30, 2024
Mollie A. OnlineMetals.com Rep
4 months ago

Thanks for the feedback Matt! I am so sorry to hear about that. I will be reaching out to you shortly.

California
1 review
0 helpful votes
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Great service
October 23, 2024

I ordered about 60 custom cut pieces of stainless steel sheet metal. Cuts were clean and accurate. Very well packed.

Date of experience: October 13, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Randy! I am glad we were able to get the best quality material to you as soon as possible!

New Jersey
1 review
0 helpful votes
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Obnoxious ads
October 23, 2024

Material order worked well. BUT, your persistent and obnoxious ads make me wish I'd not ordered from you!

OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 13, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Kenneth! I am glad the material worked for you. I will be reaching out to you shortly about the ads!

Virginia
1 review
0 helpful votes
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Quick shipping of some hard-to-find metal
August 4, 2024

We looked around for some time for 4130 in 5/16" thickness to be machined into aircraft parts. OnlineMetals.com had the metal we needed in stock at reasonable cost, and they shipped it rapidly. I'll be sure to check with them again next time we need some raw metal.

Date of experience: July 25, 2024
Mollie A. OnlineMetals.com Rep
9 months ago

Thanks for the feedback Ben! I am so glad we were able to get you the 4130 material you needed for your project. I can not wait to continue doing business with you in the future!

Missouri
1 review
0 helpful votes
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Fabulous Experience
September 8, 2024

First time customer and the order came lighting fast. There was one minor mistake and when I reached out to customer service they got back even faster and took care of the problem. That replacement came even faster!

Cannot recommend more simply because of the customer service!

Date of experience: August 29, 2024
Mollie A. OnlineMetals.com Rep
7 months ago

Thanks for the feedback Chris! I am so glad we were able to rectify this for you and get the replacement to you as soon as possible!

New York
1 review
0 helpful votes
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Proto Order
January 17, 2025

Received my order and am happy with the material and range of sizes and shapes.

Date of experience: January 7, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Ray! I am so happy we can get you the material you need, in the best time frame!

New York
1 review
0 helpful votes
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As expected
December 19, 2024

Product as expected. Easy to mess up, but they delivered. Shipping time took longer than expected and communication could have been better.

Date of experience: December 9, 2024
Mollie A. OnlineMetals.com Rep
4 months ago

Thanks for the feedback Christian! I am glad to hear you had a good experience with us! We typically ship the same or following business day, if there are ever any issues or you don't hear anything, please don't hesitate to reach out to sales@onlinemetals.com, and our customer service team will be happy to help!

Texas
1 review
0 helpful votes
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Exactly what I needed
September 1, 2024

I have used OnlineMetals in the past and was happy to find exactly what I needed at a decent price. Shipping was fast and the aluminum sheets I ordered were delivered unscathed mostly because they were packed in multiple layers of thick corrugated cardboard. I would definitely recommend to others.

Date of experience: August 22, 2024
Mollie A. OnlineMetals.com Rep
8 months ago

Thanks for the feedback Randy! I am so glad we were able to get you the material in a timely manner to ensure it worked for your project!

Texas
1 review
0 helpful votes
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Fast shipping, great service and prices
July 30, 2024

I ordered a bunch of less than 3' aluminum pieces, mostly 3/16", for a small project for my truck. They had it to me within a couple of days and the flat rate shipping saved me a bundle over the other online metal dealers.

Date of experience: July 20, 2024
Mollie A. OnlineMetals.com Rep
9 months ago

Thanks for the feedback Matt! I am so glad you had a great experience with us! We get most of our orders shipped out the same or following business day!

Indiana
1 review
0 helpful votes
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Metal Plate Order
January 17, 2025

The plates were cut to perfection and packaged well.

Date of experience: January 6, 2025
Mollie A. OnlineMetals.com Rep
3 months ago

Thanks for the feedback Hugh! I am so glad we were able to get you the material, cut to size to fit your needs!