Overview
OnlineMetals.com has a rating of 4.7 stars from 822 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
My first order was lost by the shipping company. Once i inquired about my order and was informed if this, i recieved a replacement the next day. I appreciate your company rectifying the issue promptly.
It was nice getting exactly what I ordered and quickly just wish shipping was more reasonable
Thanks for the feedback Chris! I am so glad the material came as expected and that we were able to get the material to you in a timely manner!
Rather than doing extensive legwork to find what you want or need, you can find and purchase your materials in just a few minutes with a computer or mobile device.
Thanks for the feedback Larry! I am so glad you found the ordering process easy, we are always adding updates to the website to make the ordering process easy for everyone!
Have used Online Metals exclusively for my wind turbine project.
Material quality is very good and cut dimensions have been spot-on. Prices also very competitive.
Thanks!
Thanks for the feedback Dan! I am so happy we can be a reliable source for you! We are always willing to work with our customers and be competitive on pricing!
Shipping was fast and timely. However, on two separate orders I specifically asked this company to NOT send copper bar stock that was bent in any way. In two separate orders, some of the copper was bent, making it very difficult to use when I needed truly straight stock. Additionally, shipping costs seemed pretty unreasonable.
Thanks for the feedback Steven! I will be reaching out shortly!
Great customer service, even after the sale. Quality product and prompt shipping. Will not hesitate to place another order with this company.
Thanks for the feedback Dave! I am glad we were able to provide the best customer service possible! We are hopeful you will continue to order with us!
Ethan should be the standard for all of your sales reps. All of the superlatives apply to him: Most patient, highly knowledgeable, genuinely friendly, prompt follow-through and follow-up, and finally, just a nice person to talk to.
As a business owner, I know how difficult it is to find those rare, good ones. Ethan is one of those rare finds.
I almost had decided to take my business elsewhere when the first rep I spoke with dropped me like a hot potato. Ethan stepped up to the plate and hit a home run! Thank you, Ethan!
Thanks for the feedback Bob! I am so glad you chose to stick with us, and that you were able to talk with Ethan! He is a member of our awesome sales team, who is always happy to help! Glad we can be a reliable source!
I received the shipment on time and without damage. It was packaged well. This was the first time that my order was fulfilled by a third party seller. Usually a seller sends a shipment notification with tracking number. Framing Technology Inc did not do that and so I used the order number with Online Metals and looked up the order on the Online Metals Web site and found the tracking information that way. Once I had that I could see that it was being shipped via FedEx and I could learn its expected delivery date and track shipment progress that way.
Thanks for the feedback Manning! I am glad you were able to get the tracking. An email should always be sent with the tracking, if you ever do not get one, please let us know, and we can investigate it!
Thank you for the follow up to see if my items were delivered,
This is wonderfule communication,
Have a nice day,
Thanks for the feedback Kelly! I am so glad we could provide the best communication and customer service!
Nice selection of copper and brass sheets happy to start a new hobby.
Thanks for the feedback Austin! I am so glad we could offer the material you needed!
I have ordered many pieces and not had any wrong or late to arrive
Thanks for the feedback Gary! I am so glad you have had great experiences with us!
I ordered material needed for a job that had a short deadline. Was notified of a delay in material and a resolution was found. Only complaint is I wish I could have been notified sooner (was notified 3 days later) to solve the issue. I received alternate material in time to complete the job so I'm glad it worked out. I will use again.
Thanks for the feedback Jon! I do apologize that you were not notified right away, and you should have been. I am glad we were able to get the alternate material to you in a timely manner though!
Quickly rectified an issue with a missed cut. Will definitely be a return customer.
Thanks for the feedback Gavin! I am so glad to hear you had a good experience with us! I am so happy to hear you will be returning to order with us again!
Needed a heavy "T" shape for a tract door only place that had ther and a good price
Thanks for the feedback Terry! I am glad we were able to provide you with the material needed for your project!
My first time to buy from Online Metals was a great experience. I have been buying metals from another vendor for ten years or more. On my latest project they didn't have much of what i needed, but you had everything - and at a better price! Your shipping was much more reasonable, too. I'm very glad to switch!
Thanks for the feedback Lewis! I am so glad we can be a reliable source for you, and hopefully for many more years to come!
Quick shipping from Dallas; material in good shape in ship tube.
Thanks for the feedback Rodney! I am so glad you had a great experience with us!
Received my order quickly and accurately. Will order from them again!
Thanks for the feedback John! I am so glad we could get you the material you needed in the fastest time!
I received my package packed very well. Upon opening the packaging I found the contents in perfect order. The contents would not have been in good order if it was not packed well ( do to the nature of the materials ordered). Thank you. I will purchase again.
Thanks for the feedback Richard! I am so glad the material got to you in excellent condition! We always do our best to make sure your material is packaged in the best manner possible to prevent any damage!
Ordering was easy and the customer service person was so very helpful and professional!
Thanks for the feedback Lee! I am so glad we were able to help, and that the ordering process was easy!
As expected. It's a piece of metal. What else is there to say?
Thanks for the feedback John! Glad to hear you had a good experience with us!
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback Melinda! I am so happy to hear we were able to fix that for you, and it ended up being a great experience. Our amazing customer service team is always happy to help with any of your needs!