From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.6 stars from 848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
I ordered three different materials and they were all sent quickly with hardy packaging. The produce was exactly what I needed and in great shape.
Excellent. Needed a specific grade steel in a specific size for a class. Got it well in time.
Thanks for the feedback Alan! Glad we could provide you with the material you needed!
Great product choices & availability. Very user friendly.
Thanks for the feedback Stewart. I am glad you find placing orders with us fast and user friendly, If you ever need assistance placing a order, give us a call! It is 800-704-2157!
My order was processed, and the item delivered within a short time. I am very pleased with the service provided.
Thanks for the feedback Durand, I am glad we can get you the material you need, within your time frame!
I love Online Metals I have been an aerospace buyer for 18 years and I can always go to Online Metals
And know that they will take care of my needs. The process is so simple and quick and I love it.
Thank you for all you do I truly appreciate it.
Thanks for the feedback Kathy! I am so happy we can still be a reliable source for you for so long!
Smooth and seamless experience. I have no reservations about recommending Online Metals.
Thanks Jonathan for the kind words!
OnlineMetals is a great source for all my material needs. Easy to order and fast delivery.
Happy to be your one-stop-shop Joseph! Thanks.
Smooth as a brand new marble. All facets of the process functioned as advertised. Thanks.
Love to hear it Tom. Looking forward to meeting with you again soon!
I needed some black metal to use as trim pieces to flank a new control unit I was installing in my shower. The new unit would no cover over the holes left in the fiberglass wall left from the old fixture so my solution was to use the black metal as a decorative trim.
Looking at pictures online I went through ordering with an agent, asking all the question I thought pertinent to how I would need to finish the metal for installation without damaging the finish on the surface. I ordered what I thought was black stainless steel. What arrived was regular old silver stainless steel. I called in to try to get this corrected only to find out the apparently the agent who dealt with me the first time wasn't very experienced and should have directed me to anodized aluminum to get the color I wanted. The new agent helped me pick the right size and thinkness metal for the job and gave me a generous discount to help compensate for the misunderstand on the first order, which could not be returned or refunded.
The new aluminum pieces arrive and just last night I took just a few light swipes with some 1500 grit sandpaper and the edges were perfect and ready to mount - which I did right away! I'm just waiting for the glue to cure to get a look at the final outcome but basically I know that it turned out pretty perfectlt. Thanks so much!
Apologies for the initial mix-up Brian, but we are so happy we made it right. Thanks for trusting the process and we look forward to working together again soon.
Delivered on time. Good quality product. I'd use OnLine Metals again.
Thanks Robert, can't wait to see you back on the site. Don't hesitate to reach out with questions.
Reasonably priced, and quick shipping. Easy to use website
Hey Josh, we'd love to hear more about what makes our site so easy! Thanks for sharing.
I received my order promptly and the specially cut stainless steel channel product was exactly as ordered. Price was reasonable.
Thanks, Michael, we pride ourselves on our selection, website, and service so glad to hear we are meeting/exceeding those marks!
Order arrived as expected. Thank you. Will probably buy more in the near future.
Thanks, Gracie! Can't wait to hear about what you make with our metals!
You have what I needed and shipped it promptly. I just wish that the shipping was not so expensive. The shipping is typically 50% of the purchase price.
Hey James, so sorry to hear the shipping was expensive for your order. We are working diligently to keep manageable shipping prices as well as offer convenient pick locations so it can be avoided altogether. If you have questions on an order or our pickup options don't hesitate to reach out.
I appreciate Online Metals for the large variety of materials they have and the quick shipment. Each order has been delivered quickly and correct. I live in the Southeast so shipments from the Atlanta location arrive very quickly. A really great supplier.
Thanks Bill, glad we can offer the products you need all in one place!
On receiving shipment of original order. The package was torn and the item missing.
Online Metals customer service was fantistic on providing a solution and getting another item shipped out promptly.
Thank you for your assistance.
T
Thanks for the feedback Tony! I am so sorry it was missing in the first place, but I am glad we could help get a replacement going for you!
OnlineMetals is quickly becoming our go to for all hard to find materials
Thanks for the feedback Keith! I am so happy we can be a go to supplier for your metal needs!
Very well done. Professional staff. Wait time was short. Prices ok.
Thanks for the feedback Radu! I am glad we were able to help you in a timely manner! We are always happy to help with any inquiries!
Received missing items ordered items quick and easy. They have awesome customer service. As per their website I gave them call for discount which was reasonable. Thanks
Thanks for the feedback Priyanka! I am glad we were able to help get that missing piece to you as soon as possible, and I do apologize a piece went missing in the first place.
Very good...but really, I did not expect to run into all this...+ the npt a robot BS.
Thanks for the feedback Thomas! I am glad we were able to get you the material in the best condition possible! I do apologize, we are working to get the re-captcha system fixed so it does not happen as often!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback Chris. I am glad our team got you the material in the best possible condition!