From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.6 stars from 848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
A great source of material. Or, if you're having difficulty finding what you want else where, this is a great resource. All orders have been filled & shipped promptly. And, without any errors.
Good service, good product, a lot of choices and fast delivery.
Thanks for the feedback Jean! We are constantly adding to our large selection of products so we can keep getting you the material you need for any and all products!
No Problems.
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Thanks for the feedback Raford! I am glad everything went smoothly when working with us!
I filled out an online order and before sending called Online to get the discount code for September so I could insert in my order. The helpful woman sales person that answered looked my account and electronically completed all that was need including the new 10% discount. She was very helpful and efficient. The materials were quickly shipped and received in good condition! Good Job!
Thanks for the feedback Al! I apologize for the hassle, we were in the process of revamping our rewards system, due to the current market. All issues should be ironed out going forward. We hope this does not defer you from doing any future business with us.
Material was ready when we arrived, and staff was friendly and helpful.
Thanks for the feedback Stephen! I am glad you had a great experience! We strive to provide the best service, with our hardworking team!
Everyone was extremely helpful and friendly. The package came today, slightly earlier than expected!
The piece of material exceeds all required dimensions!
Thanks You So Much!
Thanks for the feedback James! I am glad we could get the material for you that you needed!
You people are great, I can order 24 hrs a day and it gets processed in s timely fashion. Love doing business with you.
I may not have found it but if you have a page that helps newbies like me to identify what the different metals are would be greatl
Thanks for the feedback Mike! We usually try to get our material shipped and processed the same/following business day. We do have a knowledge hub on our website that has information on all of our products. I have attached a link below, but you can always email or call us as well with any questions! Our number is 800-704-2157, and our email is sales@onlinemetals.com! https://www.onlinemetals.com/en/knowledge-hub
Good service but was not informed that shipment was on it way was lucky that I was home when it arrived
Thanks for the feedback Michael. I apologize you were not notified. When orders ship with us, an automated email is usually sent, if it is not reaching you, definitely let us know so our team can look into it. It could also be sent to your spam as well. All order statuses will also be available in the order history portion of your online account.
Its okay, my problem is the handling of my shipping account number.
1. You shipped to arrive on Saturday. I'm not happy about that!
2. The shipper billed me twice.
Thanks for the feedback Danny. I am going to be messaging you shortly.
Fast shipping, good packaging, good price on rectangular aluminum bars which are difficult to find elsewhere. I have always been happy with Online Metals service.
Thanks for the feedback Zack! I am glad we can provide you with the best possible service!
I order from OnlineMetals when I need material fairly quickly and the order is not too large. If either of these is not the case I order from Midwest Steel and Aluminum. If schedule is key, I order from McMaster. Online is sort of in the middle. I have never had a problem with material from Online and will continue to order from them as appropriate.
Thanks for the feedback David. I apologize that you feel like you can not rely on us due to pricing. Depending on how much you are looking for, and what material, we can almost always offer some better pricing. Please feel free to reach out if you ever have pricing issues. Our number is 800-704-2157, and our email is sales@onlinemetals.com!
Poor overall experience.
Difficulties with online ordering, lack of a contact phoine number in Seattle.
No notice that the material had arrived and it sits there for days until I chase it up... by email! Which is not efficient for ME.
It's like you guys are specializing in Sales Prevention. Too many obstacles in my path to purchase.
Hello! I do apologize, I did reach out to you Via email to get a resolution for you.
Needed specific size metal for robotics team project. Online ordering was easy and shipping directly to us.
Thanks for the feedback Dave. Gald you found the website easy to use, we are doing our best to constantly add to the website to make it more user friendly!
It was funny you sent me a survey request about 10 minutes after sending me an alert that the delivery was going to be delayed. LOL, not the best timing on that. I wasn't in any hurry so not really an issue for me that it was delayed.
Thanks for the feedback Pat. I apologize there was a delay on your order. We did have to move our warehouse to Portland, OR due to spacing issues in the warehouse, we were bringing in more material for customers that we were running out of room for. We still wanted to be able to service our loyal Seattle will call customers so we opened the pickup location in Seattle. I do apologize, as I know it is a huge difference. If you ever have any questions or concerns about a Seattle order, let us know. Our email is sales@onlinemetals.com, and our number is 800-704-2157!
My order was delayed due to extreme weather but it showed up safe and sound and the parts I ordered were good quality
Thanks for the feedback Adam. Sorry there was a delay with your order, we were still working on getting orders out the door as soon as possible while thinking of the safety of our warehouse workers. They did their best to ensure the package would still be protected as best as we can!
As expected, survived UPS handling intact. Thanks.
Thanks for the feedback Kevin! I am glad the material was packaged well enough to survive the transit. Our warehouse always tries their best to get the material packaged as best they can to ensure the material does not get damaged in transit.
Arrived promptly. Cut to size accurately. It was what I ordered.
Thanks for the feedback Gregory! I am glad we could get you the material to the size you needed. We specialize in getting our customers custom cuts on most products!
Recieved order in a timely manner and exactly what I wanted, at a good price.
Thanks for the feedback Steve. Glad we could get you the material you needed at the best possible price!
Order a lot with OnlineMetals. Always fast shipping and exactly what I ordered.
Thanks for the feedback Rick! Glad we can be a reliable source with fast shipping, and turn around times!
Always easy and always delivered in a timely manner.
Thanks for the feedback Paul. Glad we can be a reliable source for you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback Dennis! I am glad we could get you the material you needed. If there is anything you need but do not see, reach out, we might be able to source something for you to meet your needs! Our email is sales@onlinemetals.com