From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.6 stars from 848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
Found the items I wanted easily on the web site and the shipping was very fast and well packaged.
Brass plate 9" x 5" shipped to my door for custom guitar part - shipped fast - A+++ service will buy from again
Thanks for the feedback James! I am so glad we could get that brass to your door as fast as possible for you! If you have any pictures of the guitar you used the brass on, feel free to upload pictures to the link below or on social media using the hashtags #OnlineMetals, and #MadeWithMetals, as we would love to see pictures!
https://www.onlinemetals.com/en/made-with-metals-gallery
Excellent website, great selection. Just what I want or need. Will use again.
Thanks for the feedback Jeff! I am glad we have what you need! Let us know if you need something you don't see on the site!
Great service, Great Quality. Nice to be able to pick up in Toledo. If the product is in stock it is usually ready for pick up in a few hours or less.
Thanks for the feedback Marty! I am so glad we can be a reliable source for you, and we look forward to continue doing business with you!
I have a great local steel & plastics supplier, but they don't do brass or copper. Even though Online Metals prices are high, I'm grateful they have odd items like perforated sheet steel and brass & copper that I cannot get locally in small quantity.
Thanks for the feedback Andrew! We are so happy to hear we are able to provide you with the material you need! If there is ever something you need but don't see, feel free to email us at sales@onlinemetals.com!
I had 1 part in the order that came up short on the length. Called customer service and emailed them the details,with photos, and they corrected it quickly.
I will definitely order from them again in the future.
Thanks for the feedback Caleb! I am so glad we were able to resolved for you! Can't wait to continue doing business with you in the future!
Just the size brass bar stock I needed, and it got here quickly!
Thanks for the feedback Terry! I am so glad we were able to help you get the material needed.
I received everything ordered, arrived on time, and with no issues with shipping or condition. Fully satisfied with the purchase order.
Thanks for the feedback Emil! I am so glad this arrived to you in a timely manner to meet your standards! Hope we can stay a reliable source for you!
Online metals is a timesaver.
They have what you need when you need it.
Detailed materials certs are a big bonus.
Thanks for the feedback Tom! I am so glad we can be a timesaver for your project! We hope to continue doing business with you in the future.
Online Metals always has what I need. And it showed up quick!
Thanks for the feedback Randall! I am glad we were able to provide you with what you were needing. If you ever can't find something you need, just give us a call! Our number is 800-704-2157!
Very good. Metal was delivered very quickly and was packaged super professionally.
Thanks Dennis
Thanks for the feedback Dennis! I am glad this arrived to you in great quality! Hope to continue doing business with you in the future!
The quality and measurements were right on; shipping box was a bit fragile though 😕.
I will return shortly for a larger order.
Thank you
Thanks for the feedback Steve! I am glad the material made it to you in good condition. I do apologize for the box, if the material is ever broken, please let us know, send us pictures and we can issue a reshipment at no extra cost! Our email is sales@onlinemetals.com!
I ordered aluminum angle. It was a good price and arrived in time. It was a little dirty and scuffed in places but all in all pretty good quality.
Thanks for the feedback Luke! I am glad it came in time to meet your time line! I do apologize if they are dirty or scuffed, if it is ever damaged and unusable please let us know and we can issue a reshipment at no extra cost!
Great online experience. Salesperson was very helpful and i received my package as stated and on time
Thank you for the feedback Danny! I am glad we were able to help you with this, and that you had a great experience with us. Hope to continue doing business with you in the future.
Price was great and the shipping time was quick. I always purchase from Online Metals.com
Thanks for the feedback Steven! I am so glad we can be a reliable source for you!
Prototype boxes, the good, the bad the ugly. It's hit and miss but more home runs. Wish you could specify if you need it for Milling or lathe work but it's still worth it.
Thanks for the feedback Rob! I do apologize, if they do ever come to you damaged, let us know, and we can try to reship material for you!
I was pleased that the $10 shipping charge was honored, even though my order had to be shipped from two different locations and resulted in two deliveries on different days. Other suppliers may charge you for each package delivery.
Thanks for the feedback Parker! Yes! We were honoring that on most of our material, even if it shipped out of multiple warehouses, as we like to have one overall shipping cost instead of a bunch of them, as we know that can be a hassle.
I had an order placed and was scheduled for pickup. At the last minute I realized I needed some additional metals. There was no option for local pickup, so I started a Chat session. Without going into nuances, they checked for local stock and created a 2nd order for local pickup. While still on the chat, it turned out that one of the items I needed was damaged, but they offered to substitute the next larger size at the same price. That shows customer appreciation.
I indicated I would be in the area about 11:00. I received a text about 10:45 that the order was ready. Pickup was easy and quick.
Next day arrival no issues. Thanks for the prompt service. I will definitely
Re order use in the future
The pricing model is a little annoying (like most online vendors these days - there is a pretend discount that is the normal price, with occasional additional discounts), but it's hard to complain about a huge selection delivered quickly. I have been sourcing most of my metal from OnlineMetals for a couple years with zero regrets.
Thanks for the feedback Max! I am so glad we can be a reliable source for you!
No issues at all! Went online, placed the order, and the order shipped right away.
Thanks for the feedback Dannette! I am so glad the ordering process went through seamlessly for you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback Kirk! I am so glad the ordering process went smoothly and that we could get that to you as soon as possible, in the best condition!