From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.6 stars from 848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
Material arrived just as described. Very good packaging.
I received my order in a timely fashion, but when I opened the package the four pieces of precision ground drill rod I had ordered looked like spaghetti 3- 3/32 and 1- 2mm?
The box had a few creases in it but nothing major, still the rods were useless to me at that point.
I contacted customer service and the order was promptly replaced, except for one 2mm rod that I didn't mention but was included in the original order, I guess I thought the whole order would be replaced, because if one piece was bent they were probable all bent?
Oh well, I guess that on me for not being more specific?
So yes great customer service and I will buy from this company again.
Thanks for the feedback Terry! I am so glad you had a good experience with my customer service team. If you still need the other piece reshipped, please email us, and we can set that up!
Great company to do business with! On time easy to work with. Great for a small shop needing custom cuts of metal.
Thanks for the feedback Ernie! I am glad you find us easy to work with, we are always happy to help!
At first i felt a little high the price for shipping (ltl freight) but the delivery service went really smooth. Gladly im going to be purchasing more from OnlineMetals
Thanks for the feedback Yatzil! I am so glad you had a great experience with us, and look forward to doing business with you in the future!
Fast, Will packaged and always the correct items. You can't beat that.
Thanks for the feedback Jim! I am so glad you had a good experience with us!
I only needed 6" of this I-beam extrusion for a camera bracket. It is great that I can buy such small pieces of big extrusions. I would say that be sure to get more that you really need... My 6: piece wasn't cut precisely square and its not quite 6" (about 1/4" short) when squared up. I really did only need 5", so no problem.
Thanks for the feedback Doug! Sorry to hear it was undersized. Our cut tolerance is +.125, - 0. If it is ever off from that, please send us pictures to sales@onlinemetals.com, and we can try to get some sort of refund to make up for it. I am glad you were still able to make it work!
I am really impressed by the amazingly low shipping and custom cut pricing Online Metals offers. Of course, the actual product (hot roll plate) was also just fine and arrived promptly. I am happy to recommend your organization.
Thanks for the feedback Timothy! I am so glad you enjoyed the protoboxes! We look forward to doing more business with you in the future!
Excellent!
I don't give reviews, so I will not be able to give you 50 characters
Thanks for the feedback! I am glad you had a good experience, hope to continue working with you in the future!
Exactly as ordered. The material made it in time for us to get a trolling motor bracket welded up to go halibut fishing this week.
Thanks for the feedback Joey! Glad it came in time for your project! We always do our best to ensure our orders ship the same or following business day!
Great service. I didn't realize you had a Portland location. I will be sure to refer others.
Thanks for the feedback Greg! We did open the Portland facility in August of this past year to further provide for our customers. Glad to hear it has helped ensure a better experience for you!
Great shopping experience. I will definitely shop again.
Thanks for the feedback John! I am so glad we can be a reliable source for you and your metal needs! We are so happy to continue doing business with you!
Great service and prices! Always a pleasure to do business with!
Thanks for the feedback Edgardo! I am so glad you enjoy working with us! Can not wait to continue to do business with you!
Received spring steel cut to width and length. Staff provided recommentation for thickness for my applicaion.
Thanks for the feedback Felix! Glad we were able to help you get the correct material on order!
I've really come to rely on you guys. I run a small specialty upholstery shop and need light weight and or decorative metals for my projects and you pretty much have everything. Any size and prices are reasonable. Also it's super convenient to have it shipped to my door! Great service and great products! You guys are awesome!
Thanks for the feedback Andy! I am so glad we can be a reliable source for you! Thank you for the business day!
Website is easy to use, and material delivered as described, no falcons but still great
Thanks for the feedback Conan! Glad you had a great experience with us!
I ordered 2 "strips" of brass. One was exactly as ordered. One, the 1/4 inch thick had a curl to it that made it unsuitable for intended purpose. They were extremely helpful, fixed the issue, and credited me with the charge for the unsuitable strip. And the unsuitable strip I ordered may have been because I didn't know the correct piece to order. I will use this company in the future.
Thanks for the feedback John! Glad we were able to resolve this for you, and can not wait to continue doing business with you in the future!
I was able to easily find and order a custom size of materials I needed and it was shipped quickly and arrived quickly without issue.
Thanks for the feedback Andrew! We strive to ship orders the same or following business day! Glad it all went well!
Material arrives very quickly and packaged very well.
Thanks for the feedback Kevin! Glad you had a great experience with us!
Product line selection is excellent. Product availability is excellent. Shipping is also excellent. I have always received my orders properly packaged and in excellent condition.
Thanks for the feedback Mark! I am so glad we can be a reliable source for you!
I placed my order on April 11,2024 and was told I would see it April 17,2024. My order arrived today April 22,2024. My customer is very upset with us not the material may not meet the certification that is listed because it is not what I ordered. I got the wrong material and no one will answer or return my phone calls.
Thanks for the feedback Jane, I am so sorry this was definitely not a good experience. I will be reaching out to you shortly!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback Marcus! I am glad you had a good experience with us, I hope we can continue doing business with you in the future!