From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.6 stars from 848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
A piece shipped from a 3rd party seller. Never an email regarding receipt of order, if/when shipped. Called Online Metals to track after 4 or 5 days and were not able and advised they would reach out to seller and I would get info back that day but nothing. Called again next day and same thing, no information. Received email late that day just as packaged arrived. Essentially it shipped and arrived on time but I had no idea if/when it was coming, no tracking.
Delivered fast. Purchased the sample kits as I am new to doing metal work and needed something to practice with. The different sizes were excellent to enable me to make several projects.
Thanks for the feedback James! Glad we could get you the material you needed for your projects!
Worked out great there was a shipping problem my package was empty. I received a replacment promptly and was able to get the job done thanks.
Thanks for the feedback Robert! I apologize there was an issue with the initial order, but i am so glad we were able to fix this issue for you!
Great selection, fast service! Fits my requirements perfectly!
Thanks for the feedback Tom! Glad we were able to get you the material you needed in a timely manner!
You had the alloy we needed whereas almost everyone else did not... Also You have one of the quickest shipping times in recent memory... Thank You Very Much...!
Thanks for the feedback Rodney! I am so glad we were able to give you a good experience with fast shipping time! We strive to get orders shipped the same or following business day!
I received the product quickly and my previous experiences have been duplicated.
Thanks for the feedback Gordon! I am so glad we were able to give you a good experience!
I order small pieces of metals when i need to make, repair dirtbike parts. No problems, no issues, just fast shipping. Excellent service.
Thanks for the feedback Doug! I am glad we were able to get this to you in a timely manner!
I ordered a 12" x 18" piece. What showed up was a 12" x 10-5/16" piece, so I called Customer Service. The lady who took the call was fantastic. Within minutes she had taken care of the situation, and I was informed that a reorder was in process. Mistakes happen. Always will. But it's how we respond that says something, and I was impressed by how Online Metals responded. The new, correct piece showed up 2 days later.
Thanks for the feedback Phil! We do our best to make sure we get material to you as soon as possible, and i do apologize there was an issue with your order, but I am so glad we were able to fix this for you!
Online Metals is the place to go. I run a small one-man job shop style business and never get into large quantity jobs. They are one of the few places that will sell a small quantity of metals and they do it with reasonable prices. Shipping is always fast, and costs are not padded.
OnlineMetals.com has been a life saver for my small machine business.
Thanks for the feedback Charles! We do our best to make sure we have the best prices and reasonable shipping cost!
I had an issue with the order I received, it didn't have a PVC coating on one side. Honestly, i didn't check to see if the brass sheet I ordered automatically came with a PVC coating, but when I emailed saying i wish the sheet was covered, They immediately send out another. No questions asked. Because of this I was able to finish my project on time without losing time buffing out all those scratches!
Thank you Sharrell!
Thanks for the feedback Paul! I am so glad we could fix this for you. You can always give us a call before placing if you ever need to verify. Our number is 800-704-2157!
Ordered from them, I made a mistake, they fixed it with no problems, can't speak highly enough about this transaction
Thanks for the feedback! I am so glad we were able to fix that for you!
I received the order in a very quick time. The order indicated that it would be shipped in 3 separate packages, and all 3 arrived within 2 days of each other.
Thanks for the feedback Houstin! I am so glad we were able to get this to you as soon as possible, we strive to get all orders shipped the same or following business day if the material is in stock. Hope to have more orders placed with us, for you soon!
Site is relatively easy to navigate. Offered a wide array of different metals that I regularly use for blacksmithing. I ordered a variety of products and received all parts of my order within 5 business days. I look forward to my next purchase from OnlineMetals.
Thanks for the feedback Brad! I am so glad you find our site easy to navigate, we are constantly adding to our website and upgrading it so the site can be as user friendly as possible! Thank you so much for the business, and definitely reach out for your order if you have a large quantity, and we can try to help you get better pricing!
I've ordered MANY items. Email does not give details about the shipment.
Thanks for the feedback Patty! An email with tracking should be sent, there must have been an error in our system. I will reach out to you shortly!
Always fast shipping and quality materials. I have yet to be disappointed with their service.
Thanks for the kind words, Craig!
I use online metals from time to time and they work. It does take a little time to get the material but they're pretty fair priced.
Thanks for the kind words Michael! We'd love to hear more about the time it takes for you to get material (maybe the type of material or your location) as we do our best to have quick shipping. Look forward to working with you again soon.
Affordable, low s/h, fast delivery. I'll look here first next metal buy.
Thanks, Glenn! Glad to hear we were able to support your smoker build. Come back soon.
Ordered stainless sheets cut to 2 different sizes. Received them within 3 days and the cuts are accurate.
Ordering on the website is intuitive and is easy.
Thanks Richard, appreciate the kind words. Glad to hear we are meeting and exceeding our expectations.
Great price, fast shipping and a great product. They have definitely gained a customer.
Thanks TJ! Appreciate the kind feedback.
Your -- VERY AFFORDABLE -- cut to size service is the best in the industry.
Thanks for providing that for your customer base.
Better service and competitive pricing. Love to hear we are meeting our service goals, and thanks for the kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback Claude, I apologize, the experience you had with us was not up to par. I will reach out to you shortly to resolve this!