business logo of OnlineMetals.com

OnlineMetals.com

Overview

OnlineMetals.com has a rating of 4.7 stars from 822 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 1st among Hardware Store sites.

service
22
value
23
shipping
23
returns
6
quality
23
This company responds to reviews on average within 21 days
How would you rate OnlineMetals.com?
grey star
grey star
grey star
grey star
grey star
Colorado
1 review
0 helpful votes
Follow Lafe B.
Unfollow Lafe B.
Send Message
Share Review
Report Review

6061 aluminum
November 9, 2024

As always quality service and product delivered in a reasonable time frame, I fabricate special parts for motorcycles and Online Metals is my go to source for aluminum

Date of experience: October 30, 2024
Mollie A. OnlineMetals.com Rep
4 months ago

Thanks for the feedback Lafe! I am glad we can be a go to supplier for all of your metal needs!

GB
1 review
0 helpful votes
Follow Ralph H.
Unfollow Ralph H.
Send Message
Share Review
Report Review

Shipping is fast, prices are reasonable, and the election of ferrous and nonferrous alloys is great! I can always find what I need for a shop project.

Date of experience: July 24, 2024
Mollie A. OnlineMetals.com Rep
9 months ago

Thanks for the feedback Ralph! I am so glad we can be reliable source for all of your metal needs, to ship out as soon as possible!

Texas
1 review
0 helpful votes
Follow Jeremy A.
Unfollow Jeremy A.
Send Message
Share Review
Report Review

Receiving time from 3rd party
September 15, 2024

Material received days after we were expecting it, so we had to bump our customers due date and be late on their order.

OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 5, 2024
Mollie A. OnlineMetals.com Rep
7 months ago

Thank you for the feedback Jeremey! I am sorry to hear about your experience! I will be reaching out to you shortly!

California
1 review
0 helpful votes
Follow Gregory T.
Unfollow Gregory T.
Send Message
Share Review
Report Review

Special size pipe purchase
December 26, 2024

Item was exactly what I needed... and with accurate dimensions, thank you.

Date of experience: December 16, 2024
Mollie A. OnlineMetals.com Rep
4 months ago

Thanks for the feedback Gregory! I am so glad we could get you exactly what you needed!

North Carolina
1 review
0 helpful votes
Follow Chris W.
Unfollow Chris W.
Send Message
Share Review
Report Review

1025 Round Barstock
December 26, 2024

No problem! Place online order, material arrives shortly! Good communication as well.

Date of experience: December 16, 2024
Mollie A. OnlineMetals.com Rep
4 months ago

Thanks for the feedback! I am so glad to hear you had a good experience!

Washington
2 reviews
0 helpful votes
Follow Nicholas G.
Unfollow Nicholas G.
Send Message
Share Review
Report Review

Fast service
September 22, 2024

Easy to order, great price on product, shipping was a little higher than expected but that's up to the shipping company also.

Date of experience: September 12, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Nicholas! I am glad we were able to get you the best material at the best price!

California
1 review
0 helpful votes
Follow D R.
Unfollow D R.
Send Message
Share Review
Report Review

Great service and quick delivery.
October 1, 2024

I appreciate the well organized webpage to get just what you were looking for. Great service and quick delivery.

Date of experience: September 21, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback! I am glad you were able to find what you needed for all your metal needs!

California
1 review
0 helpful votes
Follow Steve G.
Unfollow Steve G.
Send Message
Share Review
Report Review

Nicely Done
October 16, 2024

All items were cut nice and square and as specified.

Date of experience: October 6, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Steve! I am so happy we were able to get the material to you in the best condition!

Kentucky
1 review
0 helpful votes
Follow Allen V.
Unfollow Allen V.
Send Message
Share Review
Report Review

Metal
October 16, 2024

I love online metals they are great people to work with and I'll be ordering more in the future.

Date of experience: October 6, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Allen! I am so glad you had a great experience with our team of awesome customer service representatives! We are all happy to help!

New York
1 review
0 helpful votes
Follow Julian M.
Unfollow Julian M.
Send Message
Share Review
Report Review

Outstanding customer service!
August 1, 2024

My original order was cut to the wrong size. Within a few days I received a follow-up order, with the product cut to my specifications, no additional charge!

Date of experience: July 22, 2024
Mollie A. OnlineMetals.com Rep
9 months ago

Thanks for the feedback Julian! I apologize there was an issue with your order, but I am so glad we were able to resolve this by sending the correct material back out to you at no extra cost!

Iowa
1 review
0 helpful votes
Follow Kevin O.
Unfollow Kevin O.
Send Message
Share Review
Report Review

Online order
November 6, 2024

Great company! I've purchased from them many times and it's always been a positive experience! Great products with great pricing fast and affordable shipping. It's impossible to do any better!

Date of experience: October 27, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Kevin! I am so glad we can be a reliable supplier for you! We are always happy to help you with any inquiries!

California
0 reviews
0 helpful votes
Follow Gary B.
Unfollow Gary B.
Send Message
Share Review
Report Review

Stainless steel flat bar
October 15, 2024

Fast shipping very well packaged ordering was easy

Date of experience: October 5, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Gary! I am so happy we were able to get the material to you to meet your timeline!

Puerto Rico
1 review
0 helpful votes
Follow Antonio O.
Unfollow Antonio O.
Send Message
Share Review
Report Review

SS order
June 6, 2024

Very easy to order. Ended up with two orders, I forgot one item and had to order a second time. UPS misplaced one of the packages in Louisville but that was not your fault. Everything eventually got here well packaged.

Date of experience: May 27, 2024
Mollie A. OnlineMetals.com Rep
11 months ago

Thanks for the feedback Antonio! I am sorry UPS lost your material, but I am so glad you were able to get what you needed in good condition!

Pennsylvania
1 review
0 helpful votes
Follow Dustin Z.
Unfollow Dustin Z.
Send Message
Share Review
Report Review

Great experience
August 22, 2024

This was my first order and everything was great. Shipped way faster than expected and prices were incredibly reasonable.

Date of experience: August 12, 2024
Mollie A. OnlineMetals.com Rep
8 months ago

Thanks for the feedback Dustin! I am so glad we were able to get that to you guys in a timely manner!

Ohio
2 reviews
0 helpful votes
Follow Larry H.
Unfollow Larry H.
Send Message
Share Review
Report Review

Repair of tractor PTO drive shaft.
July 14, 2024

Search and search for a steel pipe/tube that would work to repair the PTO drive shaft for my Massey Ferguson hay bailer. This repair part worked perfectly with a bit of welding to complete the repair. The strength of the PTO shaft should work for years to come

Date of experience: July 4, 2024
Mollie A. OnlineMetals.com Rep
10 months ago

Thanks for the feedback Larry! I am so glad you were able to get the piece you needed for your project! I am so glad that this should last for a while, let us know if you need to get more on order!

Texas
1 review
0 helpful votes
Follow Nelson K.
Unfollow Nelson K.
Send Message
Share Review
Report Review

464 brass rod and plate
July 31, 2024

First time for me buying stock metal. Excellent advice, and help in designing a vintage switch board.
Very fast delivery from both locations. Packaging could not have been better.
Thank you,

Date of experience: July 21, 2024
Mollie A. OnlineMetals.com Rep
9 months ago

Thanks for the feedback Nelson! I am so glad the ordering process went smoothly for you! Hope to continue to do business with you sooner!

Colorado
1 review
0 helpful votes
Follow Kevin K.
Unfollow Kevin K.
Send Message
Share Review
Report Review

Happy customer
October 14, 2024

Easy. Great selection. Accurate order fill. Fast delivery.

Date of experience: October 4, 2024
Mollie A. OnlineMetals.com Rep
6 months ago

Thanks for the feedback Kevin! I am so happy we were able to provide you with the material needed for your project!

California
1 review
0 helpful votes
Follow Michael D.
Unfollow Michael D.
Send Message
Share Review
Report Review

One Piece of Steel
June 8, 2024

I needed one piece of square stock. I needed it to be less than an inch square. Online metals had the best price for the 2 foot section that I needed. I'd never done any business with online metals. I found their website to be fast, intuitive, and informative. I found their payment process to be quick and simple. As an IT professional for the last 40 years, I think I'm qualified to give this e-commerce site at least 8 or 9 out of 10 simply because it ranks right up there with overall ease of use.

Date of experience: May 29, 2024
Mollie A. OnlineMetals.com Rep
11 months ago

Thanks for the feedback Michael! I am so glad you had a great experience with our website! We are constantly doing updates to our website to make it more user friendly, and easier to use!

New York
1 review
0 helpful votes
Follow Leslie T.
Unfollow Leslie T.
Send Message
Share Review
Report Review

Great Dependable Company & Products
June 21, 2024

I contacted OnlineMetals with a question because I was unsure of the appropriate metal for my project. They answered my call promptly, listened to my needs, and identified the best product for me and shipped it out quickly. The item arrived so quickly I was surprised by it. Great company to do business with.

Date of experience: June 11, 2024
Mollie A. OnlineMetals.com Rep
11 months ago

Thanks for the feedback Leslie! I am so glad we were able to assist! Our amazing customer service team is always happy to help!

Wisconsin
1 review
0 helpful votes
Follow SANDY S.
Unfollow SANDY S.
Send Message
Share Review
Report Review

Quick Response
June 9, 2024

Great working with OnlineMetals.com. They always have what I need, if not they'll search for me and get back to me quickly. Shipping to us is easy and fast. They follow up after the sale as well. What more could you ask for.

Date of experience: May 30, 2024
Mollie A. OnlineMetals.com Rep
11 months ago

Thanks for the feedback Sandy! I am glad we are able to source other pieces you can not find! We usually try to be as competitive as possible with pricing as well! Glad we can be a reliable source for you!