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OnlineMetals.comReviews 846

4.6

From the business

As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.

Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!

In short: we provide the materials you need to create amazing things!


onlinemetals.com
Northwood, United States
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OnlineMetals.com Reviews Summary

OnlineMetals.com has a rating of 4.6 stars from 846 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.

service
23
value
24
shipping
24
returns
6
quality
24
This company responds to reviews on average within 29 days
Michigan
1 review
0 helpful votes
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Quality stuff
February 20, 2025

Received my aluminum in a timely fashion and it was complete and exactly what I needed. Thanks

Date of experience: February 10, 2025
Mollie A. — OnlineMetals.com Rep
5 months ago

Thanks for the feedback Kevin! I am so glad we could get you the material needed for your project to you in a timely manner to meet your deadline!

Oklahoma
1 review
0 helpful votes
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Would order more if only
February 19, 2025

The order was recieved very well, The only reason I gave it a 3 star was because I did apply for net 30 terms, I have been in business since 1980 and have paid my bills in 30 days or less, But was turned down for opening an account with On-line Metals and was given no reason why?
Sincerely Yours CJ Mayes
CPCo, INC.

OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2025
Mollie A. — OnlineMetals.com Rep
5 months ago

Thanks for the feedback CJ! I am so sorry to hear about your experience with us. I will be reaching out to you shortly!

Massachusetts
1 review
0 helpful votes
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Stainless Steel
February 18, 2025

My metal arrived less than a week within ordering and I got my order in good condition.

Date of experience: February 8, 2025
Mollie A. — OnlineMetals.com Rep
5 months ago

Thanks for the feedback Avery! I am so glad to hear about your great experience with us! I hope we can continue to be a reliable source for you!

Texas
1 review
0 helpful votes
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Awesome service
February 18, 2025

I have used online metals for years. Always top notch quality and service.

Date of experience: February 8, 2025
Mollie A. — OnlineMetals.com Rep
5 months ago

Thanks for the feedback Jim! I am glad to hear we could be a reliable source for you!

Nebraska
1 review
0 helpful votes
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Perfect
February 18, 2025

Ordering was easy, cost was reasonable, delivery was on time, 5-star.

Date of experience: February 8, 2025
Mollie A. — OnlineMetals.com Rep
5 months ago

Thanks for the feedback Rob! I am so glad to hear about your great experience with us! I hope to see you return to us in the future!

Indiana
1 review
0 helpful votes
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Fast Shipping
February 17, 2025

I received my order 2 days after placing. Item arrived in good condition.

Date of experience: February 7, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Chad! I am so glad to hear about your great experience with us! We always do our best to ensure the best quality material gets shipped to you in the shortest amount of time!

Arizona
1 review
0 helpful votes
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Fast and convenient
February 16, 2025

I purchased a couple of pieces for a complicated project and they arrived very fast and were exactly as ordered. Thank you.

Date of experience: February 6, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Chris! I am so glad you had a great experience with us, and hope to see you return in the future!

Pennsylvania
1 review
0 helpful votes
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The right material for the job
February 16, 2025

Needed some small diameter brass tubing to make some custom axle bearings for an old Lionel train engine. Online Metals had the right size to start the process and with a little machining the bearings were made. The final result was some great running wheels on axles housed in the brass tubing.

Date of experience: February 6, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Emmert! I am so glad you had a great experience with us, and hope to see you return for any other projects you may have!

New Jersey
1 review
0 helpful votes
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Non certs received for item
February 16, 2025

CC required
for 321 BAR 1.00 dia 3 pieces 44.00" in length
Charlie
Wallingford ind

Date of experience: February 6, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Charles! I am glad to hear you had a good experience with us. Certs should be sent with the material, but if you ever do not get it, please email sales@onlinemetals.com, and we should be able to send those certs to you!

Michigan
1 review
0 helpful votes
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0.063 Alum sht 5052-H32
February 14, 2025

Ordering was very easy, the Alum arrived in a very timely manner, well packaged free of any defect.
Thank you On Line Metals

Date of experience: February 4, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Rob! I am so glad you had a great experience with us! We do our best to package the material the best we can to ensure there is no damage during transit!

Virginia
1 review
0 helpful votes
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Aluminum purchase
February 14, 2025

Everything I needed for my project was available and in the sizes I required. Online purchase and alloy information was easy and helpful.

Date of experience: February 4, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Jeff! I am glad you had a great experience with us! I hope we can be a reliable source for you!

Michigan
1 review
0 helpful votes
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Great Service
February 13, 2025

I ordered the exact metal I was looking for, went an picked it up a couple hours later. I was in and out quickly with friendly service. I will be using online metals again!

Date of experience: January 24, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Jason! I am so glad you had a great experience with us! We always do our best to make sure all of our pickup orders are processed smoothly for you guys!

Georgia
1 review
0 helpful votes
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Good source of otherwise hard to find products
February 12, 2025

I appreciate that Online Metals offers many products needed by me (a boatbuilder and hobbyist) not elsewhere available to the general public. My order arrived promptly and well packaged. Shipping cost charged for this order seemed very high - higher than actual freight carrier charges. I almost didn't purchase due to shipping cost being higher than a competitor, but competitor didn't have my item in stock.

Date of experience: February 2, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Jeff! I am glad we can be a reliable source for you. We are constantly adding to our catalog of materials to ensure we can service our customers more! I am sorry to hear about the shipping prices, those have been being raised due to our rates being raised by our freight companies.

Colorado
1 review
0 helpful votes
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Item worked!
February 11, 2025

The same item I got before wasn't avail but I got something close and the only sad thing was shipping was a lot, thanks for fueling my projects!

Date of experience: February 1, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Reen! I am so glad you had a great experience with us! We are happy we can be a reliable source for you!

Minnesota
1 review
0 helpful votes
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Metal
February 10, 2025

Very good customer service was helpful this was a re-order.

Date of experience: January 31, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Mitch! I am so glad you had a great experience with our top-notch customer service team! They are always ready, and happy to help with any of your metal needs!

Illinois
1 review
0 helpful votes
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DYI
February 9, 2025

It was great business with you fast shipping and great product and easy website to use Thanks

Date of experience: January 30, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Bruce! I am so glad you had a great experience all around! We do our best to ensure the best quality material is shipped and delivered to meet your needs for any project!

Maryland
1 review
0 helpful votes
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Smooth transaction
February 8, 2025

Well organized website, good selection (they had what I needed) smooth checkout, fairly priced, properly packaged and arrived as promised.

Date of experience: January 29, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Don! I am glad we were able to provide a great experience from the checkout process, to the best quality materials!

Washington
1 review
0 helpful votes
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Quality
February 7, 2025

I know when I order marine grade aluminum 6061 or 6063 I'm getting what I wanted. MTR's are all provided leaving no doubt.

Date of experience: January 28, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback William! I am so glad to hear you had a great experience with us! We always do what we can to get the correct material with those material certs to you to meet your timeline!

New Hampshire
1 review
0 helpful votes
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Nice experience
February 7, 2025

Received shipment in a timely manner. Great piece of copper metal.

Date of experience: January 28, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Robert! So glad to hear you had a great experience with us! We do our best to make sure you are getting the best quality material in the quickest time!

Washington
1 review
0 helpful votes
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Quick and exactly as ordered
February 6, 2025

Ordering online was easy. I wanted to pick it up locally and when you get to the shipping portion of checkout you can do that there. Good pricing for the metal I needed and order was ready in 2 days. Pick up was a breeze.

Date of experience: January 27, 2025
Mollie A. — OnlineMetals.com Rep
6 months ago

Thanks for the feedback Laura! I am so glad to hear you had a great experience with your pickup order! We typically try to get those ready for you as soon as possible so the pickup process runs as smoothly as possible!