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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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This site was true to its terms. I received my tickets as promised, and had no problems at the check in.
This feels like a scam. I was trying to order tickets from the box office. I had searched for the arena site and this site came up looking just like the official site. I went ahead and ordered tickets only to find a $20/ticket fee charged after I had put in my credit card. I am now out $70 for the tickets I ordered because I didn't know I was buying from a reseller. I am upset that I didn't know this up front and that I wasted what for me was a lot of money. When I tried to talk to the Bon Secours Arena Customer Service about not using this company, the woman hung up on me. Nice Customer Service. Do not use these people. Now we will wait to see if I actually have tickets.
Wife wanted to see Paramore and I couldn't find the tickets anywhere else but here. Prices were fair and had the tickets ordered in less than five minutes
I've never done an eticket before. Wish I didn't have to print it off as I do not have internet or a printer, doing it off my phone. Looking forward to a wonderful experience
Thank you for confirming my ticket purchase for 12/2/18. I cannot wait to watch WICKED! Bringing my boyfriend who has yet to see this play.
I purchased tickets for an event for my daughter and I and my parents to go to 4 tickets came to almost 700$ On top of that they never said anything about an exchange rate too so it came to 1000$ after all was done will never buy from them again!
Why should a $65 ticket cost $135.50. I thought I was paying $101, which I thought was high for GA floor. Then I get hit with $35 service fee. Then I read the final printed ticket, and it shows the price as $65. So how much is this ticket? I bought 2 and paid a whopping $271. Why can't we just buy from the venue? Will not do this again.
Tony was very helpful and got me the best deal for the ticket that I wanted. Had an answer for all my questions.
Had difficulty online so I called them. Great and friendly service. Will definitely purchase tickets from them again!
Good service, easy way to pay, quick service. I recommend this service and like the payment method the most
I was looking for a ticket last minute and got one cheap and quickly with only days to spare thank you guys for making omg so fast and easy for me to spend time with my cousin
5 star, bought tickets for gig in Chicago as live in UK was a bit wary. Had tickets e transferred within minutes.
I didnt know that it wasnt a direct ticket master event. NO REFUNDS OR EXCHANGES...? CONSUMERS HAVE 3 DAYS TO CHANGE A PURCHASE FOR A REFUND... Now I am stuck with tickets to a show that is not at all what I thought it was. I will never make the mistake of purchasing from allcitytickets.com EVER AGAIN!
Very pleasant and reassuring. The representative was very helpful, and repeated each piece of information given to her. Her suggestions were accepted graciously.
I was told I got some discount, and the email would show me the detail in the coming statement, however, when I open the email, nothing was there. The ticked is $122/pp, the service fee was about $37, about 30%, really too high as I have known. I paid $466.83, only got about $4/pp discount, it's very different from what I was told.(I was talking with Romeo) Please send me the detail of statement. If you changed more, please make a change. Thanks for your attention.
Very easy great staff will use again! AWESOME job! Never got to see them when i was younger and not missing this opportunity! So looking forward to the show even though I'm going alone i don't care it's Lynyrd Skynyrd!
I agree with Scott S. I had looked for my Phantom tickets a week earlier and had a general price. When I went back to buy, I didn't notice it was a resale. My seats are not as good, and I paid about $200 more than direct from the Keller Auditorium, I WILL TELL EVERYONE! This was a rip off! The only upside is that I actually have the tickets. For a while I thought it was a fraud case.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members