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OnlineCityTicketsReviews 8,984

3.7
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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138
Pennsylvania
2 reviews
0 helpful votes
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Nice and quick
January 18, 2021

Birthday celebration of fun for my mom, and I was so surprised how quick and easy this site was to purchase tickets.

Date of experience: December 28, 2016
Colorado
1 review
0 helpful votes
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There alright to buy from
December 28, 2016

Not the best but not to bad there price was a little higher then some but they did have better tickets then other sites

Date of experience: December 28, 2016
Illinois
1 review
0 helpful votes
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Hi! Yes I received my order but have to go to the library to print tickets. Thanks so much! Have a blessed and prosperous New 2017 Years in Jesus NAME!

Date of experience: December 28, 2016
Colorado
1 review
1 helpful vote
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$#*!s off dahook
December 28, 2016

Still waiting for my tickets, but they certainly took my money fast and at the exact moment I approved the purchase,

Date of experience: December 28, 2016
Michigan
2 reviews
0 helpful votes
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Worked for me
December 28, 2016

If I can do it online then I will! I ordered, paid n printed my tickets from home. All worked for me!

Date of experience: December 28, 2016
California
1 review
0 helpful votes
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Have no complaints with site. Will order again in the future.

Date of experience: December 28, 2016
Texas
2 reviews
0 helpful votes
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It is worth signing up for the e-mail notices just to get a good regular overview of upcoming events that you might not hear about otherwise. The site was easy to navigate and offered lots of different options for searching and choosing tickets.

Date of experience: December 28, 2016
Illinois
1 review
0 helpful votes
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Great Service
December 28, 2016

Website was easy to use, email confirmation and tickets sent right away. Ticket prices were much cheaper than other sites that I checked. Will use again.

Date of experience: December 28, 2016
Louisiana
1 review
0 helpful votes
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Easy order process
December 28, 2016

Easy to order, very quick! Very pleased with the service and the site was easy to navigate!

Date of experience: December 28, 2016
Canada
1 review
1 helpful vote
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After paying exorbitant handling charges, the tickets did not show up on the date promised. One week later and one day before the performance, still no tickets. Too late now, I will let MasterCard deal with this questionable at best organization.

Date of experience: December 27, 2016
Illinois
1 review
0 helpful votes
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Easy
December 27, 2016

It was easy to use but I doesn't let me continue if I don't use 50 characters.

Date of experience: December 27, 2016
Colorado
1 review
0 helpful votes
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Very good service
December 27, 2016

Very good service. It was extremely helpful and well laid out.

Date of experience: December 27, 2016
North Carolina
2 reviews
0 helpful votes
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Very quick and easy
December 27, 2016

All was good but didn't really like the extra charges for online, email printed ticket that I chose. All in all though was a good purchasing experience.

Date of experience: December 27, 2016
Arkansas
1 review
0 helpful votes
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No excuse for the high fees on multiple tickets. A one time fee for a single purchase would be sufficient.

Date of experience: December 27, 2016
New York
1 review
0 helpful votes
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Very easy and painless
December 27, 2016

Easiest process I have ever experienced purchasing tickets online! I will definitely use OnlineCityTickets again.

Date of experience: December 27, 2016
Washington
1 review
0 helpful votes
Follow Michele S.
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This company is price gouging. I purchased tickets, noticed immediately that they were DOUBLE the cost I could purchase them from the venue, and tried to cancel my order literally two minutes after I completed the purchase. Online City Tickets REFUSED to cancel my order. I filed a complaint with the Better Business Bureau, and will place negative reviews about my experience on other sites. FIND ANOTHER SELLER.

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
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Excellent service!
December 27, 2016

Usually, I don't trust online purchases. However, it was my pleasure to do the business with this website. Thank you!

Date of experience: December 27, 2016
Rhode Island
1 review
0 helpful votes
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Website was easy to navigate. Order confirmation email followed in minutes. Just waiting for my tickets now to arrive in the mail (closer to the date of the event). Overall, I would recommend.

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
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Ticket purchasing
December 27, 2016

My Daughter was looking for tickets as a Christmas gift for her Beau. We were able to get tickets right where we wanted, Would do it again in a heartbeat. Fast, Quick, Easy and Hassle Free

Date of experience: December 27, 2016
Oklahoma
1 review
0 helpful votes
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Great present for friend, would love to see the service charges go down eventually, but totherwise gret quality. Maybe just explaining more about what the service charge is would be good when buying tickets.

Date of experience: December 26, 2016

About the business

OnlineCityTickets.com is your source for concert, theater and sports tickets. Get your tickets as soon as possible.


onlinecitytickets.com
Founded in 2014
Seaford, DE, United States