website thubmnail of OnlineCityTickets

OnlineCityTicketsReviews 8,984

3.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate OnlineCityTickets?
grey star
grey star
grey star
grey star
grey star

OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Pat B.
Unfollow Pat B.
Share Review
Report Review

Quick and easy. If i can do this anyone can. Very nice way to get tickets for a different location. Thank you

Date of experience: September 17, 2017
New York
1 review
1 helpful vote
Follow Janet S.
Unfollow Janet S.
Share Review
Report Review

TICKETS FOR FROZEN
September 18, 2017

The process is convenient but until I receive the actual tickets I'm not confident. The tickets don't come until just before the event.

Date of experience: September 17, 2017
Arizona
1 review
3 helpful votes
Follow Rodney S.
Unfollow Rodney S.
Share Review
Report Review

The url looked like it was for my venue. But and no where did the site say it was a ticket exchange. I hope my tickets are valid. I spent double what I would have paid if I would have went to the box office. And Im smarter than this. I ticked off. Ill never recommend this site to anyone. Too expensive.

Date of experience: September 17, 2017
Texas
1 review
0 helpful votes
Follow Julius W.
Unfollow Julius W.
Share Review
Report Review

Experience
September 18, 2017

Glad I was able to get tickets for the Disney on Ice for my grandkids after my son returned from deployment, but it really hurt to see the original extremely low price of the ticket versus the extremely inflated price I had pay, plus the service fee price is outrageous. Felt completely ripped off, especially knowing that the majority of the tickets at regular price had been bought up before others could purchase, just to resell at the inflated price! Especially annoying as it was family/kids event, and most families with children struggle to provide opportunities to attend events for the children, let alone getting ripped off as the only option to purchase a ticket!

Date of experience: September 17, 2017
Oklahoma
1 review
0 helpful votes
Follow Monie L.
Unfollow Monie L.
Share Review
Report Review

Awesome!
September 18, 2017

Thy does a better job than Ticketmaster! I would prefer anyone goes threw them instead of Ticketmaster.

Date of experience: September 17, 2017
Canada
1 review
0 helpful votes
Follow Trent a.
Unfollow Trent a.
Share Review
Report Review

Amazing
September 18, 2017

Had a great easy experience using your site it was quick and easy, can't wait to take my girlfriend to that concert

Date of experience: September 16, 2017
Canada
1 review
3 helpful votes
Follow Eric M.
Unfollow Eric M.
Share Review
Report Review

The service is okay but I didn't know I was buying my tickets from a second hand.
I paid 422$ for 2 tickets priced at $99.50 + $17.00 printed on the tickets something is wrong!

Date of experience: September 16, 2017
Canada
1 review
0 helpful votes
Follow Clayton S.
Unfollow Clayton S.
Share Review
Report Review

Get good tickets
September 18, 2017

Nice job I got tickets on here in February to wresting I took my wife to her first event now seven months later I'm taking my son

Date of experience: September 16, 2017
New Jersey
1 review
1 helpful vote
Follow Linda H.
Unfollow Linda H.
Share Review
Report Review

I understand the changed name, sort of... why not reissue with my name? I DON'T understand the HUGE discrepancy in price of what the seller paid and what I was charged. Why is this allowed? AND the incredible service charge when I downloaded the tickets.

Date of experience: September 16, 2017
Virginia
1 review
1 helpful vote
Follow Al C.
Unfollow Al C.
Share Review
Report Review

Outrageous service fee.
September 16, 2017

To charge 30%+ for a $72.00 dollar ticket is nothing less than offensive, especially when in today's electronic age selling and e-mailing a ticket can be done in seconds with a few keyboard strokes.

Date of experience: September 16, 2017
California
1 review
0 helpful votes
Follow FERNANDO B.
Unfollow FERNANDO B.
Share Review
Report Review

Inconforme
September 16, 2017

No me han mandado los ticketes ppr correo electro ico y me han cobrado mas ya que yo compre 2 ticketes de 126.00 dolares cada uno deberiĆ” ser un total de 252.00 dolares y me han cobrado 338.00 por los 2 nes3cito que me llamen y que me aclaren esta situacion a la brevedad

Date of experience: September 16, 2017
Arizona
1 review
0 helpful votes
Follow Bert M.
Unfollow Bert M.
Share Review
Report Review

1. I did get me tickets:)
2. Issued to a name I do not recognize:(
So I'm concern it will be a hassle:(
3. Processing Fee is high:(
4. I sent an email, no reply:(
5. Fine print: once you pay for the ticket the Fine Print says this is just a request,
Everything is subject to change :(

Date of experience: September 16, 2017
Texas
1 review
0 helpful votes
Follow Joseph B.
Unfollow Joseph B.
Share Review
Report Review

Again using Online City Tickets was a Great Experience. Definitely will use them in the future! I'll tell all our friends about our experience using Online City Tickets.

Date of experience: September 16, 2017
New York
2 reviews
0 helpful votes
Follow Roger S.
Unfollow Roger S.
Share Review
Report Review

Thank You
September 16, 2017

First time we used your service. Great Service! Easy and fast. Thought the service fees were very high for us, as we are retired and live on a fixed income.

Date of experience: September 16, 2017
Illinois
1 review
0 helpful votes
Follow Lynne V.
Unfollow Lynne V.
Share Review
Report Review

I"m grateful that I got tickets to a sold out show, but it's obvious that these guys jump on these tickets and buy a stack of them only to scalp them on here. Tickets were face value of $89.00 and for 2 tickets I made close to $400.00. They said $138.00 but because of all of the fees it really was $183.10 each. Plus I ordered them in July but didn't get them until 2 days before the concert in Sept. Which was nerve racking.

Date of experience: September 16, 2017
Pennsylvania
2 reviews
0 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Share Review
Report Review

Fast and easy.
September 16, 2017

The ordering process was easy. Only problem was I accidentally hit the back button while ordering and when I went to continue the process went up.

Date of experience: September 16, 2017
Illinois
1 review
0 helpful votes
Follow Moxxi S.
Unfollow Moxxi S.
Share Review
Report Review

Twas Dandy
September 16, 2017

The process was quite easy to fill out and I look forward to using this site again if all works out.

Date of experience: September 16, 2017
California
2 reviews
0 helpful votes
Follow Bing M.
Unfollow Bing M.
Share Review
Report Review

Ultimate client experience.
September 16, 2017

My title says it all. The Ultimate Client Experience. All in four words. At the end of the day, it's what counts after every purchase. One is assured to come back.

Date of experience: September 16, 2017
Wisconsin
1 review
0 helpful votes
Follow Robin G.
Unfollow Robin G.
Share Review
Report Review

Couldn't have been easier
September 16, 2017

I found the tickets I wanted at a price I was wanting to pay! Site was very easy to navigate and communication was quick. Only wish is that I could've seen what seat numbers I was buying rather than just the section and aisle. I am attending the show with someone super tall and an aisle seat would've been preferred.

Date of experience: September 16, 2017
California
2 reviews
0 helpful votes
Follow Rhianna H.
Unfollow Rhianna H.
Share Review
Report Review

Very fast and cheap!
September 16, 2017

We look at the tickets last week and we were going to pay over $400 for three tickets look at them today and I paid 136 for three tickets great site! Excited to be seeing the Tom Petty concert! Love him!

Date of experience: September 16, 2017