OneTravel

One travel has made the trip super easy, customer service was awesome and easy to deal with.

It was easy to book and I found the best price here and good times for flights.

Love the fares, has always been pleasant trips with no problems

Interesting trying to navigate this site when not in my home country

Got the help that i wanted.They were polite and took time to take me through the process.

I use OneTravel for so many years. I have the best service by buying a ticket here.

I made the terrible mistake of ordering with OneTravel. After booking my flight, they sent me an email offering me to choose seats/meals. The web form explicitly said they weren't making any guarantees of course, but on the other hand, the service was free - as I understood by the prominently displayed $0 cost.

After attempting to submit my seat preferences their site informed me that they couldn't get through to my airline but that they would "recommend" seat preferences anyway. Then I get a bill for $100 for the free non-service. WTF?

I call customer service and am put through to the rudest customer service rep I have ever spoken to in my life. She insists that the website shows the "seating" service costs $50. Not once but twice! Per leg. I insist it was advertised as FREE before I got my surprise bill. After useless back and forth, in which she keeps asking me how she can help me in a satirical parody of customer service hell I'm finally transferred to the billing department where a more polite person agrees to "cancel" the charge.

All's well that end's well right? 3 months later, out of the blue I get another $51.80 unauthorized charge from the same company, who I have had no interaction with in that time. Maybe they thought they'd sneak it past me if they waited a bit longer?

This time I'm going straight to my credit card company to issue a chargeback and I recommend everybody do that whever a company tries to scam them. You not only get your money back but the credit card company issues a penalty for chargebacks and will eventually increase the processing rates, hopefully putting these scammers out of business.

I have booked my flight with one travel site on 11th March after one week situation got worse and all the country start lockdown so I was planning to reschedule it canceled and start calling customer center one travel from 17th March after one week or trying got one chance to speak the agent told due to covid 19 situation they only give chance to people who are in next 72 hours of flight he ask me call before one week of my flight time ok fine I wait, later airline has sent email saying flight is canceled so I tried to call onetravel but only computer will answer which will waist time and I have sent email but nothing is happen no reaction, my flight was on 4th April today is 7th April still no news on refund, so I don't care of refund but I regret by using onetravel to booked my flight, regret by trusting you, no secure, no convenient fit cancel n reschedule, poor customer care,
Other customers if you want easy refund n reschedule agent then I will not recommend this for you.

Thank you
Regretted customer

All the information about the fly was straightforward, I had a goog experience purchasing my ticket Thank you ONE TRAVEL!

GREAT HELP,the person i spoke with did eveything she could to find a flight that best suites to my need.

Cheaper and easy acess customer service up to date fast and reliable

Good app and affordable and the service is really good

Booking went on well. When will I get my ticket in my email?

Every thing went well for me Im a older person that is not computer savvy this was very easy to do

For now. My first contact with onetravel.com. Received the information.

I usually book through Orbitz. I saw a cheap flight on Continental and went directly to the Continental website thinking I may get it even cheaper at their website. I put in my travel dates, selected my flights, entered my credit card info and hit purchase. I got a confirmation a few moments later via email. I then forwarded this email to my friend I was going to see. She called me a few moments later to ask if I really wanted to stay a month? I said a month and looked at the confirmation. Yes, it said that the return flight was a month later? How did this happen? I went immediately back to the Continental website and went through the process again, as my info was still on the screen. I didn't pick a month later date-I didn't have the option. So, I call the number on Continentals website and it says that due to severe weather they can not answer the phone? I look at the confirmation email and noticed the number was different so I called that number. I was then routed to Onetravel.com-who were these people? After holding for 35 minutes, someone picked up the phone and said no problem, he can fix everything and he will even waive the fee. Great! He then tells me that my return flight is no longer available, but he has another one that's only 25.00 more, I say ok, he then says that although he agreed to waive the fee, it is Onetravel.com's fee he can waive, not Continentals 25.00 fee. So now I'm out 50.00? He asks for the code on my credit card. I ask to speak to his supervisor because why am I now paying an additional 50.00 for what? He tells me its no big deal, just pay the difference. I say no, I will not pay the difference and hold for another 20 minutes while he gets his supervisor. The supervisor comes on the line and assures me they had nothing to do with the date being changed and he offers to cancel the entire ticket if I want? I say don't cancel the ticket, but I will call Continental and see if they approve of how Onetravel.com handles its business. He agrees to only charge me 25.00 for the different flight and no airline fees. I say ok and hang up. I then file a complaint on Continental's website because there is no option to speak to a live person at any time. After a few days, a women calls me and claims that what I am telling her is not a real issue and could have never happened and she doesn't know who Onetravel.com is and they do not make reservations for Continental. I tell her that I am not lying, I use the internet daily, I travel often and I never went to another website other than Continental's to book this flight. She basically told me I was crazy. I then asked her to forward my complaint to someone else, she did and I got an email that said there doesn't appear to be a "technical issue" with your complaint and they considered it resolved. I am livid and filing complaints everywhere-after reading other websites, this is happening more and more and must be stopped.

Ok very very nice very very very very very very very