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OneTravel

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Maryland
1 review
0 helpful votes
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Great choices, great prices and easy to use
November 4, 2024

Great choices, great prices and easy to use. The best and only one travel.

Date of experience: October 25, 2024
CustomerService C. OneTravel Rep
6 months ago

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

California
1 review
1 helpful vote
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Booked airfare for the family of six and unfortunately I had to change my departure date, so I bought insurance through them just in case, well something did come up and I had to change me departure date only and I called to no avail, was on hold for over 55 min. Finally someone answered and would only give me his first name who spoke with an English accent and very hard to understand so I asked to speak to his supervisor and he said to hold and hung up on me. I tried calling back the number he called me from and the number was no good. I tried for days calling and emailing and all I got was there's nothing we can do and call the insurance company so they can further assist you. PLEASE DO NOT USE THIS ONETRAVEL WEBSITE...

Date of experience: January 8, 2014
KR
1 review
0 helpful votes
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Excellent booking excellent confirmation everything is full of excellence I'm very happy to be part of this online booking

Date of experience: June 11, 2024
CustomerService C. OneTravel Rep
11 months ago

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Texas
2 reviews
0 helpful votes
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Great Job, thanks for the fast accurate service, again great job

Date of experience: July 15, 2024
CustomerService C. OneTravel Rep
10 months ago

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Zimbabwe
1 review
0 helpful votes
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Good and i will utilize the same in my future bookings. Good day

Date of experience: October 23, 2024
CustomerService C. OneTravel Rep
6 months ago

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

North Carolina
1 review
0 helpful votes
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I have booked my flight back in Jan 2020. In April, I received a notification from OneTravel that my flight got cancelled and they are working on refunding my tickets. It has been more than 9 weeks already and I still didn't receive anything. Furthermore, I have been trying relentlessly for weeks to get in contact with them over the phone or email and still no success. Last time, I stayed over the phone for a little bit over two hours and then I heard someone finally picking up the phone but then immediately hung up on me. And to make things even worse, I received a notification from OneTravel on July 13th 2020, formulated in away as if I am the one who cancelled my booking. So, basically, the whole matter is nothing but a cheap scam from oneTravel, they cancel on you at the first place and then make you think that they are working a on your refund. However, weeks later, when you are done waiting for your refund and you ask for it, they pretend as if I am the one who cancelled, so that I got nothing for my booking. That is really unacceptable and utterly unprofessional, let alone being totally illegal. That was my first experience with OneTravel and definitely my last.

Date of experience: July 13, 2020
Pakistan
1 review
0 helpful votes
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Nice one i love this platform
August 26, 2024

Nice one i love this platform.
He is soo useful and easy thanks.

Date of experience: August 16, 2024
CustomerService C. OneTravel Rep
9 months ago

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Canada
1 review
6 helpful votes
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1 is being generous.
March 29, 2015

I booked with onetravel from Edmonton to Toronto to attend a funeral for my grandpa. I was given a total of 1,279.88 For both tickets. As I viewed my visa statements I noticed the total was $1,577. They did not send me a 24 hour check in email, so coming home the plane was over booked and we had to wait an hour for people to either no show.or volunteer to wait for the other plane. Very inconvenient to deal with after dealing with a funeral. When I called they informed me that because I booked with a Canadian visa I had to pay the USA currency rate. I'm sorry but when I am told a total of something I am purchasing, I expect to get the TOTAL! This should all be added into the total. That's why it's called TOTAL. I am not a happy customer. I asked if I was the only one with this issue and the representative told me yes. Now looking at the reviews I realize I am not the only one this has happened to. Onetravel needs to get their $#*! in order. It should be protocol to explain to the purchasing customer of any legalities such as the extra currency fee. Will never fly using onetravel again.

Date of experience: March 26, 2015
California
1 review
0 helpful votes
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Great Trip
October 27, 2016

I used one travel to book my flight from Bakersfield CA to Rochester, NY. The rates were great, their telephone service was very courteous and I had no issues. It was smooth flying.

Date of experience: October 24, 2016
Ohio
2 reviews
7 helpful votes
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1) I submitted a review expressing my frustration with being severely price gouged on a rental car through Alamo via OneTravel. I paid $454.00 and my husband paid $197. For the same vehicle rented directly through Alamo.

2) A OneTravel customer service representative claimed there was no rental car and that I booked a flight which was cancelled due to an invalid credit card. SO... that said, OneTravel would rather spend their time and effort inventing fictional details than resolve a situation. (see my confirmation in the photos attached)

3) Neither the State Attny General in Florida or Nevada - HUGE TOURIST areas takes lightly: fraud, price gouging or bait and switch business practices.

OneTravel business licenses, write the state attny, general and CC One Travel corporate headquarters. Below are the business license numbers listed on their website:

WK Travel, Inc.
California: CST #*******-40
Nevada: SOT #2007-0081
Iowa: SOT #883
Washington: SOT #*******
Florida: SOT #ST*******

Date of experience: April 24, 2015
Missouri
1 review
11 helpful votes
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I will never use this company ever again, I had nothing but trouble getting to my destination over seas. Almost all my flights got changed or switched and I wasn't even on the passenger list, according the airlines. The Airlines couldn't understand how I have a ticke and them not having me on their passenger list. When I would contact one travel they basically told me its not their problem and I had to contact the airline. Even though one travel was the cheapest, I will spend the extra money and to with Travelosity, Orbits, and Expidea, I have always had a great experience with all of them.

Date of experience: July 29, 2015
Canada
1 review
0 helpful votes
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I don't like the hidden charges after booking
August 10, 2023

I don't like the hidden charges after booking. Though I have register for my flight I am still waiting for my boarding pass? What's up with you guys. Very difficult for seniors to navigate.

Date of experience: August 5, 2023
CustomerService C. OneTravel Rep
over a year old

Boarding passes are obtained on the airline website 24 hours before departure. Have you gone there? If you need any futher information let us know.

Canada
2 reviews
0 helpful votes
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OneTravel they are great travel Booking Agency
August 25, 2024

OneTravel they are great travel Booking Agency. I do recommend 100%

Date of experience: August 15, 2024
CustomerService C. OneTravel Rep
9 months ago

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Canada
4 reviews
20 helpful votes
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Worst experience of my life! Never ever use this travel agency. Missed my flight due to the airline and when the airline told me to get my refund from the travel agency they hung up on all my calls and still have yet to issue me a refund.

Highly unprofessional! Please everyone seeing this and reading this DO NOT USE THIS TRAVEL AGENCY!

OneTravel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2022
Jordan
1 review
0 helpful votes
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The agent, Patricia, was polite and patiently explained every step of the booking. She responded to my request for a discount to match a fare given today by the airline.

Date of experience: November 29, 2023
CustomerService C. OneTravel Rep
over a year old

Thank you for your kind remarks We look forward to assisting with your future travel needs.

Maryland
1 review
4 helpful votes
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Scam
May 2, 2015

After selecting my flight, entering my credit card information and clicking 'Book', I was redirected to a new page informing me that my flight had increased from $370 to $500.

Date of experience: April 29, 2015
Canada
1 review
0 helpful votes
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Seating price changed
August 12, 2023

Seating price changed. I called the # and hold for long time. The first 4 time, phone turned down approx. 10 minutes. Finally I got the answer at fifth call.

Date of experience: July 13, 2023
Canada
1 review
0 helpful votes
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Excellent
April 5, 2017

From booking to arrival, I received swift notification from One Travel about my trip. I really enjoyed the service. Definitely will use it again and recommend to my friends also

Date of experience: April 5, 2017
Pennsylvania
1 review
0 helpful votes
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Excellent
May 5, 2017

Actually, I made a mistake by booking a late flight, I called one travel agent, she was very nice and helpful and took care of the problem, if I am asked if I would book with them again, I will say: for sure, I will

Date of experience: May 5, 2017
Florida
1 review
0 helpful votes
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Easy to do
July 18, 2024

Easy to do. Didn't take too long to fill out all of the needed information.

Date of experience: July 8, 2024
CustomerService C. OneTravel Rep
10 months ago

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Overview

OneTravel has a rating of 3.7 stars from 1,673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, many options and cheap flight. OneTravel ranks 6th among Discount Travel sites.

service
300
value
75
shipping
40
returns
49
quality
70
This company responds to reviews on average within 5 days

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13,593 reviews