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OneTravel

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Belgium
1 review
1 helpful vote
Follow L L.
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Terrible and extremely slow customer service. Hours on hold, transferring to the right area which is the wrong area. Charging $300 to change a flight which is normal and then another $195 agent fee. When questioned why the agent fee and why so much then all of a suddenly the fee is $50 less.
The airlines can't help you because your file is locked ot Onetravel so they can't help with changes. This Site/agency is a SCAM and a total mess. Nothing is achieved and nothing is clear.
PLEASE DO NOT BOOK WITH THIS AGENCY!

Date of experience: March 2, 2014
Texas
1 review
1 helpful vote
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First thing, these people play a trick. On their web site they show you the cheapest fair, on the booking page you put your information including your cell no and email id, credit card no, once you press the book, it will say something like "Sorry your booking don't go through the price went up".

Within 5 min you will get a call from Indian call center(MOST PROBABLY). (HOW?) they got your number, that's why they want you to fill information so they can trick you. Now they will hike the price and try to convince that they have just 2 seat remaining. They played a game and charged you more (In my case they charged me almost $219 more than first shown on web site). After i booked the ticket i again search and find ticket $170 cheaper than i paid for.

Fine i was stupid, but worst thing is they put me on a sit by the restroom and its 21 hour flight from Houston to Singapore. I called them repeatedly to change at least my seating but they say its not possible.

In short they will make you fool, lie and make your travel experience pathetic, just to earn little more money

Date of experience: October 6, 2013
California
1 review
0 helpful votes
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Nice job!I was recommended One travel from friends they are satisfied with. I'm great traveler so, wanted to buy a ticket and get to know if my friend's suggestions are true.
Thanks
Keyvan

Date of experience: October 25, 2023
CustomerService C. OneTravel Rep
over a year old

Thank you for your feedback. We look forward to assist with your future travel needs.

Washington
1 review
0 helpful votes
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I need a wheelchair because I had a stroke
August 18, 2024
Updated review

I need a wheelchair because I had a stroke. Didn't see that option. Need a seat closer to the front. Seat choices Didn't respond. Shouldn't have to pay. Every thing online
No one to talk with.

Date of experience: August 8, 2024
CustomerService C. OneTravel Rep
9 months ago

Thank you for your feedback. We have reached out to this customer regarding her expressed concerns.


I need a wheelchair because I had a stroke
August 17, 2024
Previous review

I need a wheelchair because I had a stroke. Didn't see that option. Need a seat closer to the front. Seat choices Didn't respond. Shouldn't have to pay.

Date of experience: August 7, 2024
Colombia
3 reviews
0 helpful votes
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It was easy but had waited to get the actual confirmation of the flight.

Date of experience: July 14, 2024
CustomerService C. OneTravel Rep
10 months ago

Thank you for your feedback. Please contact our representatives for assistance.

Florida
1 review
0 helpful votes
Follow RUTH G.
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Good air tkt website, with the best price, clear and reliable information.

This is not the first time that I use it. I bought my flight to Brazil once with One Travel.

Date of experience: July 9, 2014
New York
4 reviews
0 helpful votes
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This was my first time booking a flight!
June 22, 2024

This was my first time booking a flight! It was very easy for a beginner like me. I will use it again

Date of experience: June 12, 2024
CustomerService C. OneTravel Rep
11 months ago

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Australia
1 review
1 helpful vote
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One Travel Scam and fraudulent Agent
September 4, 2023

It's scam agent, I bought flight ticket clearly mentioned price in A$, but they charge me in USD. On calling customer support, I informed ticket is not refundable. It cost me A$ 100 extra.

Date of experience: August 5, 2023
CustomerService C. OneTravel Rep
over a year old

We are a US based company and our website states we charge in USD.

Indiana
1 review
0 helpful votes
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Making my travel arrangements with OneTravel was easy and provided me with worry free flight arrangements for our family. When you have teenagers it is a relief to have one less worry.

Date of experience: October 18, 2016
Maine
1 review
0 helpful votes
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No seat assignments which makes it hard for partner whose paralyzed on right side also no way to ask for wheelchair assistance.

Date of experience: September 21, 2024
CustomerService C. OneTravel Rep
8 months ago

Thank you for your feedback. Our representatives have reached out to this customer regarding her concerns.

California
1 review
0 helpful votes
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I HAVE NEVER HAD TO DEAL WITH THE WORST SERVICE IN REGARDS TO MAKING A NAME CORRECTION AND ALSO THEY ARE A FRAUD COMPANY THERE IS NO SUCH AIRLINE CALLED Hahn Air SYSTEMS. I varified this at the airport THERE REAL NAME IS VOLARIS AIRLINE. THEY NEVER RETURN CALLS OR THEY SAY THEY SENT YOU AN EMAIL AND NEVER DID. THEY ARE A COMPANY THAT WHATS TO SELL YOU ONLY. WHEN YOU ASK TO TALK TO SOMEONE IN ANOTHER DEPARTMENT THEY NEVER TRANSFER YOU.THEY ALWAYS PUT YOU ON HOLD FOREVER. THEY DONT SPEAK GOOD ENGLISH. NEVER USE THIS AGENCY IT GOES BY AS CHEAP AIR OR ONE-TRAVEL

OneTravel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 21, 2023
CustomerService C. OneTravel Rep
over a year old

We have reached out to the passenger to assist with the concern.

Australia
1 review
0 helpful votes
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Worked quickly but not happy that I was billed in US...
December 16, 2023
Updated review

Worked quickly but not happy that I was billed in US dollars when Australian site did not show this. It ended up much more expensive than I was prepared for.

Date of experience: December 9, 2023
CustomerService C. OneTravel Rep
over a year old

Thank you for your feedback. We are a US based company and state on our website and before purchase that charges will be in USD.


Worked quickly
December 7, 2023
Previous review

Worked quickly

Date of experience: December 7, 2023
Nepal
1 review
0 helpful votes
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I pretty like the way its easy to navigate and use this website

Date of experience: October 26, 2024
CustomerService C. OneTravel Rep
6 months ago

Thank you for taking the time to give us your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thailand
1 review
9 helpful votes
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Never using again.
September 16, 2015

Worst travel site I've ever used. I booked a flight for September 13th, but when I got to the airport, they said that the flight they had on record for me was for October 11th. I showed them my email confirmation with the flight date listed as September 13th, but they said that something must have gone wrong with the booking site because their computers still showed my flight as the one in October. I had to pay a bunch of fees to get my ticket changed, and if I hadn't gotten to the airport as early as I did, I might have missed my flight. I will NEVER use OneTravel again.

Date of experience: September 13, 2015
Texas
1 review
0 helpful votes
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Faulty name
August 15, 2023

I submit my name using their website, and I put my name correctly, but they give me ticket with one letter wrong... and they say they are not taking any responsibility to help me...

Date of experience: July 16, 2023
CustomerService C. OneTravel Rep
over a year old

Our representatives have been in contact with this customer regarding his concerns.

Nepal
1 review
0 helpful votes
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Thank you i m happy today first time i m use this one travels i love this trip
Verry happy thank you

Date of experience: June 20, 2024
CustomerService C. OneTravel Rep
11 months ago

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

El Salvador
1 review
6 helpful votes
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Got screwed by the 24 hour cancelation, read the fine print about the FEE, then find out the hard way it's $75

Look for the:
Congratulations! You got our lowest fare. We guarantee it. 24 hour cancellation... THERE IS A Grey DOT NEXT TO IT WITH A "i" > click that to see the FEE word NOTE: No prices posted here.

Date of experience: June 21, 2017
Canada
1 review
1 helpful vote
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Easy and quick to book and receive tickets! Customer service will also get back to you rapidly if there are questions or problems that you need rectified.

Date of experience: May 13, 2017
Australia
1 review
0 helpful votes
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Easy to use, List of options was extensive and navigation of the website was very easy even for someone who is not too conversant with booking online.

Date of experience: March 20, 2023
Peru
1 review
0 helpful votes
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I liked buying at onetravel, excellent prices, I was able to choose the time and date of the flight without any difficulty, I would recommend it excellently

Date of experience: January 9, 2023

Overview

OneTravel has a rating of 3.7 stars from 1,673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, many options and cheap flight. OneTravel ranks 6th among Discount Travel sites.

service
300
value
75
shipping
40
returns
49
quality
70
This company responds to reviews on average within 5 days

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13,593 reviews