Montgomery Wards

Ordered 2 pair mens Pajama pants 1 pr great fit well other pair had defect in sewing could not use. Item now out of stock so emailed could I return 1 pair for partial refund since could not replace. They offered me 10% refund and keep pants.Thats an insult I was not looking for something free just what I paid for in useable condition.

I have been buying from Montgomery Wards for a few years now. Both my sister and mother have been long time customers for as long as I can remember. We have never had a problem with customer service or returns, shipping label always comes in my packages. I had purchased the wrong size curtains,easy return and credit refund,

Received a Christmas Tree I purchased from Montgomery Wards for a pretty hefty price and it is the most pathetic unacceptable looking Tree I have ever seen. I will be contacting a lawyer and will nor pay for this product. Shame on them they are thieves and I am appalled they would steal from people. Shame on them. It looks nothing like they portrayed. Shame Shame Shame

Purchased a outdoor antenna when we received it the coaxle that comes with it was broke and the end piece was not pulled thru. The antenna does not work nothing comes in more than 10 to 15 min at time.husband has moved it everywhere many times trying to get it to work. Very dissatisfied with it and will not recommend it to no body. I really feel they should refund our money or send us another one and we also have five towers all around us so we should have no problem getting reception.

I just made my payment been with them a long time The automated said I did not owe this happened last month, but they would not wave the $3 fee this month. I am done with being a customer They need to fix their system.I am going to call the FTC!

I am very upset and unhappy with Montgomery wards online, they give you credit, when you make several orders they flag your account and cancel sale, then they tell you its for protection, then they tell you cant order for 15 days, or if you do you make a down payment, so when you make the down payment, its not a downpayment at all its the whole amount, when you cancel it, and try to refund your outside credit card, they don't, or your waiting over twenty days for a refund, then, when you call them, or someone from the credit dept calls you, you get disconnected, when you try and call back, you cant even request top talk to the person you were talking too, and every agent you talk to, says something different entirely/both depts confusing service, the answers they give are different every time

Everything I have ordered has been great, they are a fantastic store, If your not happy with a item there is no problem returning it, but everything I have ordered has been great, they also have great finance if you need it

I have ordered from Wards.com previously without an issue. Christmas order was placed on 12/13/2019. They suspended my credit line for 15 days due to ordering three orders which they said was too much. Asked for the down payment which I paid and still nothing. I have been on hold with customer service now for 1 hours and 48 minutes after being hung up on by two call center representatives. Crap Company that only lies to you rather than explain what is going on. I got three different answers from three different reps. I get blind transferred into a queue that does not answer. Save yourself time and heartache do not use this company. This feels very fraud like.

Worse place to order anything! Also don't update your address or they'll open another account without your authorization. They also don't record your phone conversation so when they say they fixed it... it's a lie! I've been on the phone with these people for over a month trying to get my comforters that they apparently never placed the order each time. Go figure! They keep using the excuse that they have new people so they must of done it incorrectly! Like 3 times! They are not getting a dime from me and I will stick to my Fingerhut! They give awesome customer service and don't incorrectly place your orders! Beware of this company!

I made a purchase and and told the Sales Rep That I would be making monthly payments, When I checked My Debit card THE FULL PAYMENT WAS TAKEN, TILL THIS DAY I AM FIGHTING TO GET MY MONEY BACK ON MY CARD FROM THE CREDIT DEPARTMENT. THE PENDING DEPOSIT DISAPPEARED NEVER TO REACH MY BANK ACCOUNT, LET ALONE THE REQUEST WAS NOT COMPLETED THE DAY I BROUGHT THIS TO MONTGOMERY WARD'S ATTENTION. I HAVE BEEN GOING THROUGH THE YO YO EFFECT. CUSTOMER SERVICE IS VERY RUDE,( HANGING UP ON ME) INCLUDING THE ALLEDGED SUPERVISORS. BUYERS BE WARE

I purchased a portable washer RCA brand i couldnt believe how cheaplt made it is it didnt roll had trouble connecting hose to machine it was plastic and kept popping off had water everywhere very dissappointed.

I had a bad experience with this company. The credit department personnel is very arrogant. I contacted the company on or around November 17,2022. I made a new order and asked why they needed another credit check when I already had a credit account. They told me it didn't matter; this was their policy. The customer service in the credit department is not good. I do not recommend them to anybody. They're not a consumer friendly

I ordered some stepping stones from Montgomery Ward the pictures showed them looking like stepping stones, and they were supposed to be solar powered.
1. They are the size of something you'd put in your 10 yr Olds fish tank and 2. They are glow in the dark not solar. I reached out to them roughly 8 times without anything being fixed, I knew I should have went with my gut and never went with them. They are worthless and a total waste of time and a rip off...

The worst experience that I have had and your service representing you are only making your business worse as they represent themselves. I hope that you will get them better training.

I paid$350 for two small do-it-yourself cabinets similar to sauder type cabinets... However I wish they were of sauder quality. Unfortunately I signed in as guest on Montgomery Ward site and there are no reviews for the products and they did not ask for one. So now I'm here telling you not to buy Katy cabinets because the paint finish is primer at best and the coating of the wood surface scratched off so easily that you really cannot put anything with any weight at all on top. The hinges are bent when you get them so you have to bend them back in order to get the doors to fit. Do not buy not worth it.

I bought a bed from this store it was NOT what they advertised it. I setup an auto pay because I was having surgery. So Montgomery Wards tried to get an UNAUTHORIZED payment a week before the authorize payment was togo through. So they tried to withdraw money in Aug and then sent me a statement that they would be withdrawing another payment the 5th of Sept. So they wanted $100 BEWARE OF THIS COMPANY. DO NOT DO AUTOPAY THEY WILL TAKE OUT 2 PAYMENTS.
My next step is to get in touch with my Attorney and make sure this company stops ripping ppl off.

I have been a customer for over 2 years never missed a payment, am on auto pay. But just because I placed too many orders close to gather, they are requiring a down payment even though I have credit left on my account.

I'll never waste my time with this company agin I ordered something and I did not get a return sticker and I needed to return the item and I called them the girl told me I had to pay for my own return so I had to pay $89 for the return I called them they told me they would give me $50 on my return well I called agin they said I don't get the $50 and they don't wanna give me all of my money back they wanna pay me back in payment when I paid in full never no more will I buy from them agin