OneOpinion

I've been completing surveys for OneOpinion for over two years and up until now have never had a problem However, recently they are not posting rewards as promised. At the end of a survey they will offer additional questions for additional reward. These points do not post right away. I emailed and was told they would post in 2-3 weeks. Following up is a pain but necessary because it has now been FIVE WEEKS and still no additional points.

OneOpinion has still not allowed me to get into my account, and their responses to my communications have been either stalling frivolity or nothing. Steer clear of this business, and remember that they are owned by the same parent company as other survey sites. After this, I won't bother with any survey sites. Besides not being worth it financially, the stress of being screwed over is not positive. Who needs that? This is not a side hustle for me.

I was a member of Zoom Panel for many years before One Opinion took over and never had any problems. Last week One Opinion made me verify my account with a lengthy process including submitting my driver's license. After my account was verified they told me my account was suspended. One Opinion has had fewer and fewer surveys in the past year and less incentives. They said they were suspending my account because of false statements on my surveys. That's ridiculous because I'm always very precise. They closed my account owing me $50. What a wonderful way for a struggling company to replenish their bank account--they close accounts of people they owe money to and then claim it's your fault. I am furious and would rate them -10 if I could.

I have been a member for about 5 years and about two days ago I stopped getting surveys. I reached out for help and they said Unfortunately, our system detected multiple account violations and suspended your account. Im waiting to hear back from them and asked them to be more specific and to give an example. I always answered honestly and to the best of my ability. I have had this happen before and I think it is because once you start making to much they dont want to pay out and they suspend your account. At least there are many survey sites out there to try.

One Opinion, like other posters said, use to be a go to survey site. They paid even when you disqualified. They limited the amount you could earn on disqualifications each day but since they offered new surveys every day it wasn't so frustrating. A number of months ago they got a bot chat which is NO help at all. Then a few months ago I stopped getting invites; when I logged into my account I found it was frozen. When I emailed to query they responded with, there were issues related to my account activity but won't disclose those alleged issues. They further claim they can't give me any information as it would "compromise our internal security system processes."

I was cheated out of getting paid and I second the below review.(on surveypolice) I gave my personal information and verified my address by mail and got my points taken away! My account was closed for no reason and very rude copy paste messages with a kind regards at the end. The worst survey panel I've ever been apart of. I will stick with the many honest and amazing panels I already have that actually PAY me and don't steal my personal information.

The first few years I used this, it was great. I learned fast to get the 50 points five times a day then move on to other sites to not waste more time... The rewards came fast and there were only a few glitches.

Then... they denied my credibility by claiming my ip address wasn't in the US. I was in a southern state and the US VI for training. They locked my account w/ over $100 at that time and refused to pay me $50 for an at home item review b/c I took it out of my home state. I called a representative after training, he reactivated my account then promptly closed it when I cashed out. I called again, and reactivated it,... they denied my state was a state again and locked me out. After I talked to a person who passed elementary American geography, I was reactivated and have been ok now for 8 months.

Be wary when you get over $75. They go full blown sketchy. And they look at all your answers so don't fib/curse.

Years ago, OneOpinion was one of the best survey sites out there. They had a lot of surveys every day and they paid well for them. Then, a couple of years ago, Dynata bought them out and it's been downhill ever since. Fewer surveys every day, less points per survey, and a ridiculous bot for questions. "Emily" the bot, only has answers to 3 questions, after that it will respond that it doesn't understand you.

All of that would be okay if they didn't constantly "pause" your account for no reason. They ask a barrage of questions about your browser and internet and after a week or so they reinstate your account. On this last pause, I had just redeemed for a $25 gift card and they cancelled the order... without returning the points. So I'm out the money they owe me, and they still send loads of emails every day telling me there are surveys available. Thanks, but no thanks.

Stay away from them. It's a waste of time, and you'll only end up with aggravation.

I would like to know why I cannot redeem gift card points. Evert time I try to redeem it shows me an error message that says try back later to redeem gift card. I respond to the online website at one opinion and they told me that maybe I was using a VOIP, i do not know what a VOIP entails. I put in my cell phone number and a code I still get a error message. I tried several times to email them and I have of yet only receive one response from them. I continue to get the error message so I cannot redeem for my points. I was wondering if they can redeem the point and mail me a gift card for the points.

Update: 09-09-2024...
One Opinion is no longer, but now called Valued Opinions. My opinion is that it was not a good change for seniors.

There is no way to contact these people if you have a problem. There is no longer phone support only a limited AI help called Emily. This means there is no way to contact them as the FAQ are also very limited. If you are lucky enough not to ever need help then the surveys are good, though limited number of surveys for seniors. Redeeming points is not a hassle and there is no long wait.

My problem comes when I do not have a mobile phone, only landline so I can't get any codes to verify when can't get into acct. My PW manager is not letting me in and I can't get into email acct to verify, so can't get into any other acct. This means customer service here, and other sites, Suck big time.

Oneopinion randomly suspended my account once I reached ******* points to redeem my reward claiming they could not disclose why my account was suspended and then stating I was not truthfully responding when I made ******* points and was simply inquiring about why I was unable to cashout with my paypal which I had cashed out two other times prior without a problem. End result they never answered my question about my reward of $25 and simply deactivated my account. This is all a shocker for me because I do respond with all honesty so claiming the contrary simply to not pay me is very uncalled for. I have unsubscribed from their surveys and wasted my time.

And I am so disappointed with the way they handled the change to their rewards. They used to send out Visa gift cards that could be used anywhere. It was awesome. They went digital (I get it. Keeping up with the times) but the cards didn't work for me. I tried on more than one website and they never went through. I asked OneOpinion's customer support for help *several* times and got answers like "it's a great card that works on multiple sites" not helpful. I needed them to give actual help not a generic answer. Out of all the people who answered, not ONE person helped talk me through it/explain it... actually help me. I am extremely disappointed in their customer service, their website and the fact that I was loyal for years. They owe me a measly 25 bucks that I'll never see, but they got my opinions. A good survey site is Toluna. I recommend them. OneOpinion ignores you when you have a problem. They were a great company who became unprofessional in a very short time. I am disappointed and don't recommend them.

When I finish completing a survey it notes "Sorry, this survey is Not a Match" after I spent fifteen minutes on it. They also got rid of the virtual assistant Emily. She's no longer in service.

This one takes patience as you have to build up to $25 to redeem. Also, you can end up with the "varies" survey which doesn't do much besides redirect you to a bunch of questions but you never seem to finish the survey. It is worth the effort!