Omaha Steaks Reviews Summary
Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Glad the local store is open again after the storm. Best chicken breasts ever. Tried some new items, too.
Everything went very quickly and smoothly It was a great experience
There’s no misteak about it, we love you too!
My order's delivery was delayed, without adequate notice by the shipper, by 24 hours in some very hot days. When I opened the container from Omaha Steaks, the dry ice was gone and the meat had thawed. I called to explain the situation and a friendly sales associate listened to my complaint, and immediately issued a refund and advised me to dispose of the steaks and burgers ordered, just in case. The refund posted the next day.
So sorry to hear about the delivery of your Omaha Steaks. Definitely not the experience we strive for, but happy to hear we were able to take care of you. Let us know if you need anything in the near future.
Everything tastes great will re-order in the future, but right now I have to type 50 characters for this review to go through, I hope it does, because I don't want to ty
Nothing makes us happier than when you’re happy!
I order steaks for my son for his birthday and Xmas. After I ordered, I found out he would not be in town the date of his delivery. I called and asked the delivery to be delayed. One phone call and was told they would change it. The next day, they gave me follow up call to say it was done. For years I have been ordering from Omaha. Each and every time it is a pleasure to deal with those on the phone.
We think you’re pretty swell too, Perry! Thank you for the 5 star review and your business.
Who is the great experience in ordering and receiving shipment with great quality food I will definitely order again
Customers like you are pretty rare! Get it?
Product was okay just got to many emails afterwards also a little pricey
We will make sure to share this feedback with our Customer Team! Appreciate your business.
Loved everything about the order I got, like the fact I can thaw only what I need and everything I tried has been great.
There’s no misteak about it, we love you too!
My buying experience with Omaha Steaks was great! Easy online buying and great service...the steaks are top quality and prices are very good!
Couldn’t you just look at steak pictures all day long? We could. Sometimes do. #sorrynotsorry Thank you for the 5 star review.
I having been buying from Allen Brothers for over twenty years. In the last year or so the quality has declined, despite the extremely high prices for USDA Prime. They use UPS for delivery. On two or three occasions, the meat was on the non air conditioned truck in very high heat for up to twelve hours ( and who knows how much longer in the UPS a facility) and arrived with much of it defrosted, with a $27.99 delivery charge!
My experience, so far with Omaha has been excellent accept trying to figure out how to apply my rewards points. I sent an email to their customer service.
Nothing makes us happier than when you’re happy! We would be happy to help with your rewards points! Let us know what questions you have.
Most of the times all food is great, however the pork bacon burgers did not meet our expectations. Dry and too thick.
We’re sorry to hear you’ve had a bad experience; your 100% guaranteed satisfaction is our #1 priority. Please send us your information via private message so we can make it right.
We ordered again after a few years. Everything was great as expected except the jumbo franks have no flavor compared to Nathans or Hebrew National. Unfortunately most of the combo orders include the franks.
We're sorry to hear you aren't a fan of the jumbo franks. Can you please send us a direct message to custserv@omahasteaks.com with the subject line "Site Jabber" so we can look into this and make this right? We look forward to hearing from you.
Easy site to navigate and understand. Food is always delicious.
Too many "sale offers" offered so frequently.
Reward cards and points should not expire - you're saying the order never happened.
Not a fan of the new cooler - doubtful the chill will last during a summer workday.
We think you’re pretty swell too, Tony. We will make sure to pass on the feedback in regards to the new cooler, reward cards and points and the sale offers.
Unfortunately it has taken several days and representatives to place my order. Was supposed to be 2 orders. Each staff claimed different policies. Today I'm ending up with one small order. And I'm done. This will be my last order. To frustrating.
We’re sorry to hear you’ve had a bad experience; your 100% guaranteed satisfaction is our #1 priority. Please send us your information via private message to custserv@omahasteaks.com so we can make it right. We look forward to hearing from you.
Packaged nicely, everything arrived frozen, & in good shape. Lava cakes, probably won't order again, but steaks,burgers, chops, chicken, etc. all fantastic!
We hope you will change your mind! Thank you for the 5 star review.
I have enjoyed everything I have ever ordered from Omaha Steaks.
Good variety and taste great, easy to prepare.
Nothing makes us happier than when you’re happy!
Generally, we enjoy the products we purchase from Omaha Steaks but find that smaller households - - i.e. 2 people - who also do not have a huge freezer in which to store items are penalized as we can't order the minimum dollar amount of $159 or more to use any discounts or get a break on shipping. I received a $50 gift card for delaying delivery of an order around the holidays but lost it because I couldn't use it as I had to spend over $159 - if it could have been split into two $25 gift cards, it would have been used. Another frustrating issue is that when we find something we really enjoy, many times it is discontinued. The steak fries disappeared for months and finally resurfaced but the Fire Roasted Lemon Garlic Tilapia disappeared (although the Garlic Herb Flounder is a good alternative). And lastly, we love the Hunan Orange Chicken, it is tasty and a quick meal but the serving size is not enough to satisfy two people who are not hugh eaters - a few more pieces of chicken would be nice.
We appreciate the feedback and will make sure to pass this on. Thank you for the 4 star review.
On time great food on time delivery excellent deals I will be ordering the 30 dollar specials as I have more choice in what I can order
Gracias. Merci. Grazie. Danke. THANK YOU!
Delivered on time and very tasty. Have ordered several times and will continue to order. Great taste great variety.
There’s no misteak about it, we love you too!
Love that I gwt my favorite item sent to my with my subscription that delivers every three months! Perfect timing for my husband and myself!
We’re hanging this comment on our fridge!
Easy order process
Early delivery
Yummy steaks and burgers!
Can't wait to try other items!
About the Business
Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time. Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
There’s no misteak about it, we love you too!