Omaha Steaks enjoys a generally positive reputation, with customers frequently praising the quality and flavor of their products, particularly the variety of meats and the ease of online shopping. Many appreciate the prompt delivery and helpful customer service, highlighting personal shoppers as a valuable resource. However, concerns arise regarding delivery delays and insufficient communication about order changes, which can lead to frustration. Additionally, some customers express dissatisfaction with specific meal options and frequent promotional emails. Overall, while the company excels in product quality and service, improvements in communication and consistency are needed to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I have an Omaha meal practically every night and can never get enough
We have ordered 3 times and everything we have received has been delicious! We are ordering again in a few days!
Nothing makes us happier than when you’re happy!
Steaks are great and fast service. Better than steaks I bought from other companies at a higher price.
Gracias. Merci. Grazie. Danke. THANK YOU!
Excellent.
Everything was as ordered
Package was securely wrapped.
Well done.
We’re hanging this comment on our fridge!
This the delivery was on time, AND the container was UNdamaged.
I really like the taste of the meat. Best I have found for my budget.
Thank you, Norman! Our relationship with our customers means the world to us!
To me the quality of the beef is much better than the beef you get in the local stores. Yes it cost more but you get what you pay for. I don't eat pork so I don't know. Can't wait to try the chicken and fish selections.
Nothing makes us happier than when you’re happy!
My experience with my first order was great, but I am receiving text on other offers which include other cuts of meat such as chicken, pork and hot dogs all I want is beef! Please only send me offers of beef.
So happy to hear you enjoyed your first order. We hate to see you go and miss out on special promotions, sales, tips, and more, but we make unsubscribing from our texts and emails very easy. If you have difficulty unsubscribing, send us a direct message with your email address and we’ll manually remove you from our mailing list.
We have been customers of Omaha Steaks for years and wouldn't stay with a company unless we were satisfied.
We have a standing order with our personal shopper and also a subscription order.
Right now our freezer is so full I had to change our subscription to every 2 months until we empty it out a little.
Nothing makes us happier than when you’re happy! We appreciate your business and loyalty!
We ordered a variety of products and have probably tasted half of the order and each one has been totally delicious and will be re-ordering again
You’re making us blush, Leslie. Thanks for the 5 star review.
Ordering was easy. My order arrived on time with all items still frozen.
Very satisfied customer.
Customers like you are pretty rare! Get it? Thanks for the 5 star review.
We have regular subscriptions on file but every once in a while, need to boost those with an additional order because it is SO good. Thank you!
It’s support from customers like you that has kept us thriving for 105 years!
A fresh box was ordered and shipped overnight and it was delicious!
So happy to hear! This is the feedback we live for. Thank you for the 4 star review.
Very satisfying and the order arrived on time. No complaints.
Cue the happy dance! This is the feedback we live for.
Easy everything, great steaks made for a very happy Birthday party!
Who knew the best gift came in a white cooler?
Have no problems with ordering, delivery, quality of items. My problem is with the packaging which is extremely difficult for an older person to open the boxes without using a knife. The packaging needs to be redesigned to make it easier to open the boxes.
We appreciate the feedback. We will make sure to share this with our Logistics team. We appreciate your business and loyalty.
My daughter and her husband loved the gift. It was greatly appreciated. They didn't have time to grocery shop when they did move into their new home. So they could easily put the food on the grill. Last I heard the burger patties were amazing.
Sounds like you just WON Gift Giver of the year! Thank you so much for choosing Omaha Steaks as your gift! Who knew the best gift came in a white cooler? Oh wait...we did.
The various items that I choose were just Excellent and tasted like honey in milk! The hamburgers were juice and tasty! Not to mention the tarts...Mouth watering and crisp! And need I mention the FREE HOTDOGS! BEST BOX EEVERR!
We think you’re pretty swell too, Bobbie. Thank you so much for the 5 star review. We are grateful for your business and loyalty.
I like the variety, quality, and convenience of the products. I only purchase when there is a sale on items that I want and when I have points and/or discount cards. Even with the sale, however, the prices are still a bit high. I rationalize by comparing the prices to what I would pay for the same item at a restaurant, and that helps me justify my purchases.
Omaha Steaks is committed to delivering the highest quality gourmet proteins available so you can be confident you’re getting the very best money can buy. You’ll taste the value in every bite – we guarantee it!
Nothing else like it any where cooks well season very well the best experience ever can't go wrong just try them
You’re making us blush, Barbara. Thank you so much for the 5 star review.
Definitely a positive experience all around. Easy to navigate the website and the delivery was just as stated it would be.
We’re hanging this comment on our fridge! Thanks so much for the 5 star review.
Answer: Omaha Steaks is a well-established and reputable company known for delivering quality meat products. We have been in the business for decades, providing a reliable service. If you have any specific questions, feel free to share, and I'' do my best to provide helpful information.
Answer: Don't know, Don't care, I'm sure that all they care about was getting my credit card number and I'm sure they won't make it right!
Answer: Unfortunately, it's come to our attention that scammers are trying to impersonate us. Here's how to protect yourself: Don't click suspicious links or websites. Look for the following signs of a scam: Unrealistic discounts (like 90% off!) Mismatched logos or website addresses (URLs) Typos or grammatical errors No secure connection (no lock symbol or "HTTPS" in the address bar) Never share personal information through email. We'll never ask for your passwords or account details via email. Be cautious of emails and texts without a valid address or phone number. Legitimate companies will provide clear contact information. Stay vigilant! Update your security software regularly and use strong passwords. Monitor your credit card and bank statements. Enable two-factor authentication for added security. Shop with confidence at our official website: https://www.omahasteaks.com/
Answer: No,and I don't care whether they do or don't, in fact, this review is almost impossible to reply to, they must make it that way, they want 50 characters to even reply
Answer: A rep once told me verbally, then via email that a refund would be issued. A week or so later, nothing. I messaged customer service to inquire on the status of the refund and was told some correction would be made and the refund would be issued. Another week or two and still no refund to my account, however that same rep had sent me a follow up stating the funds would be in my account in there to five business days. Three to five business days later, still nothing but I waited an extra two or three days but still nothing. After some effort and back and forth and early morning phone calls I got through. At that time, if memory serves me correctly, the refund was issued and back to the card the order was placed from as well as additional golden biscuit or two, again, IF memory serves me correctly. One thing for sure, it took a lot of time, effort and waiting for that refund, but I eventually received it. I imagine you have to take into consideration that those online businesses get their share of dishonest squirrels exploiting the situation. It's always best to be as honest as you reasonably, honestly can be as one's sincerity often just naturally reveals itself or its opposite such as when unscrupulous people are up to shenanigans anyone can do without. I think they can usually tell, but it can take some doing on their part too.
Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time. Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.
We love you! This is the feedback we live for. Thank so much for the 5 star review.