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    Old Navy Canada

Ratings On Other Platforms

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Trustpilot
1.3 / 5
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ResellerRatings
1 / 5
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Better Business Bureau
0 / 5
Corporate Values

Overview

Old Navy Canada has a consumer rating of 1.67 stars from 6 reviews indicating that most customers are generally dissatisfied with their purchases. Old Navy Canada ranks 164th among General Apparel sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    1
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
View ratings trends
How would you rate Old Navy Canada?
Top Positive Review

“Ordering from this site is a breeze”

Joanne G.
3/13/14

Ordering from this site is a breeze. Returns are really easy. You can return items to any Old Navy store. Have never had a problem.

See positive reviews
Top Critical Review

“No next time...”

ΣΟΦΊΑ N.
4/14/21

They tried to charge my card with an extra amount of 180 cad! They failed because they put a wrong expire date and I was lucky! Order from another country is almost out of the question too! Congrats!

See critical reviews

Reviews (6)

Rating

Timeframe

Other

n133
1 review
0 helpful votes
April 14th, 2021

They tried to charge my card with an extra amount of 180 cad! They failed because they put a wrong expire date and I was lucky!
Order from another country is almost out of the question too!
Congrats!

Service
Value
Shipping
kavir1
1 review
0 helpful votes
March 16th, 2021

I made couple of online purchases and I returned few items that didn't have the correct size, in store. They said the return went to my original purchase account/card and I will only see that after few days. However, the day after I get the return they charge me back as if i have bought the same item again but only thing I don't have the item but just paying the money for it. I called them many times and no one can resolve my issue. Then it happens again - I get charged back for another item I returned few days ago. I had to call the bank to dispute these charges - which is still underway! Oldnavy.com is so terrible... I don; t think I will do any purchases here again. And I will warn about this in every social media as possible for all poor customers to be aware of!

annc839
1 review
0 helpful votes
September 29th, 2021

They sent my order to my house after more than a month. I missed my plan because they changed the day of shipping more than 2 times
The prices in store are different from online much

Service
Value
Shipping
Returns
Quality
ismahana3
1 review
0 helpful votes
April 5th, 2021

It's actually a nightmare during their sales times. First experience was during Christmas they told me my items were shipped when it was NEVER shipped. I didn't want a refund I wanted the items "that were shipped" but then they claimed some items were sold out. I ended up getting a refund. I figured ok it was hard times super busy I get it let's try again during the spring sale. This time my estimated delivery date was given like 2-3 weeks time, I got an email saying it shipped 2days later that updated same day saying it was delivered! How I was home no package came but they updated my status to deliver! Again another updated email a week later saying my order was shipped and delivered but the dates were conflicting. Well ahead of the estimated time initially given. I called they said " sometime ups scans items early before they actually deliver it" sooooo basically ups system lies?!? Saying it was delivered dayyyys/weeks before they actually deliver?! Why don't you just change carrier instead of losing business? I have NEVER had a successful old navy delivery to my apartment. Third time will not be the charm I'm over it. Be warned to avoid sales time.

Tip for consumers:
Avoid online shopping with them during sales time

Products used:
None it was never delivered

Service
Value
Shipping
Quality
aamirh4
2 reviews
4 helpful votes
July 9th, 2020

NEVER ORDER ONLINE SHOP FROM HERE. U WILL NEVER GET UR ORDER. NOBODY WILL HELP U. NO customer service. NO. NOTHING. 100%REGRET MY PURCHASE. REALLY WANT GET REFUND DONT KNOW HOW

joanneg12
5 reviews
7 helpful votes
March 13th, 2014

Ordering from this site is a breeze. Returns are really easy. You can return items to any Old Navy store. Have never had a problem.

Q&A (1)

Answer:

THEY DONT HAVE CUSTOMER SERVICE. NO ONE WILL HELP U

By Aamir H.

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  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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