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Okra and Molly Reviews Summary
Okra and Molly has garnered a strong reputation for delivering high-quality, visually appealing cakes that delight both pets and their owners. Customers frequently praise the reliability of timely deliveries and the engaging communication throughout the ordering process. However, some reviews highlight significant concerns regarding customer service, particularly in handling shipping issues and providing adequate support. Instances of late deliveries and lack of responsiveness have led to dissatisfaction among a subset of customers. Overall, while the company excels in product quality and customer satisfaction, enhancing their customer service approach would further solidify their positive standing.
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What a Beautiful Cake! My princess and her friends loved the cake. The delivery arrived just on time.
Worst. Management. Ever. Poor excuse for a business. Had an issue with my delivery being late by 3 days. Management didn't care. Didn't apologize. Refused to refund or attempt to make things right. Super unprofessional responses. Not sure how they've stayed in business. Will NEVER order from this place again! When cake was delivered... it was hard and disgusting. Completely inedible. My pup wouldn't eat it. And he eats EVERYTHING! If I could rate this business with negative stars, I would! DO NOT WASTE YOUR TIME!
Buyer beware. Their customer support is anything but that. I was met uncaring tones, ughs and unprofessionalism. I ordered a cake in August, it was delayed and then USPS mis delivered it. They stopped replying to my emails after advising me to make sure I checked my mail box. As of this date I'm still fighting in appeals with USPS, I have never received my cake or bandana and am out 40 bucks. And no reply from Okra and Molly since August 19th. At this point I'm going to file for charge backs with my credit card company. Again, buyer beware.
I ordered a cake on Tuesday evening: quick ship, chef's choice. Requested 2-day air. Lucy's birthday was Saturday. Cake arrived Monday evening at 6 pm. Cake was very dry; maybe it had been frozen a long time. Lucy liked it, but I was very disappointed and upset.
I can't say enough about Okra and Molly! I made a mistake on the timing to get this cake in time for Holly's birthday and the staff helped me get it straight. Very responsive to all my questions. The cake was so nice and Holly loved it! I'll definitely order from here again! Thank you for making her day so wonderful!
Claire's First Birthday was a success. She loved her cake in fact she wanted more. Her toys were a huge hit as well. Border collies rule!
Great packaging, smelled good enough for me to almost want to taste it! Dogs loved the peanut butter cake!
The pupcake was too pretty. It was perfect. My doggo babies loved it sooooo much.
I can't thank okraandmollypupcakes enough.
Thanks for making my babies birthday so special.
Very impressed with this first order. I was concerned about shipping with the current issues with the USPS and appreciate your openness about possible delays. I chose to pick an earlier delivery date to avoid delays and was very surprised when the cake arrived a day early by UPS. Since it was still 5 days till his birthday, I followed the simple instructions to freeze the cake found online and in the box. I defrosted on his birthday and it was as perfect as the day it arrived. My Nibbler loved it! He tried his best to eat it all. He would take a break and come back for more. I finally put it away, cutting up leftovers for treats. The cake was amazing and really made Nibbler's 15th birthday very special.
Loved the cake I got my for pup! I also love the balloons that i ordered! They loved it so much and I can't wait to order for the next occasion! Makes their day super special! Only reason for 4 stars and not five is because my order came late and I ordered over a month in advance. My pawty banner also was broken. The cake was amazing! My dogs loved it.
I ordered a cake which the postal service sorted incorrectly and I got it super late! Okra and molly replaced that cake for me and was very prompt to respond and send it out! My doggies loved every bite of it! Will continue to buy cakes from them
In the future!
The cake was beautiful and my pup loved it.
He shared it with his friends and they all loved it as well. The detail was perfection! I would 100% order again!
I'VE NEVER HAD AN ISSUE WITH THE CAKE ARRIVING ALL BROKEN/CRACKED. I CONTACTED OKRA AND MOLLY VIA EMAIL AND INFORMED THEM ABOUT MY PACKAGE HOW IT HAD ARRIVED. THEY DIDN'T TAKE ANY HESITATION AND THEY EMAILED ME BACK AND MADE IT RIGHT BY SENDING ANOTHER CAKE. THE PUPS LOVED THE CAKE. THANK YOU AGAIN!
Absolutely great customer service. They were able to change the date of my order and the writing on it very easily. I loved the cake, it was so cute and the pups enjoyed it as well!
My three dogs love cakes from Okra and Molly! A friend recommended them to me years ago and ever since it's been the only way we celebrate our babies special days. This year for my dogs 9th birthday we wanted to have something extra special made and they were wonderful to collaborate with on a custom design. Tails were wagging all around when it arrived!
I ordered a cake a bit last minute, and right before a holiday, and still received my cake the day before I needed it. They were out of the flavor I originally asked for, but they contacted me to let me know. I'm highly impressed with the entire experience, and the cake was superior! Thanks so much for making my Yorkie's 7th Birthday!
There customer service has been excellent! The first cake I ordered never came so they sent me another one, free of cost. Then I entered the wrong date and now they are expediting my order. My dogs have really enjoyed the cakes. It is fun to celebrate their birthdays!
Ordered a cake 3 weeks ago for my dogs 14th birthday. Still today at 1 PM CT, no shipping info. They know there are shipping delays and still wait until the last minute. Then incredibly rude customer service. I highly doubt I will receive the cake by Saturday for my dogs birthday on Sunday. I'd rather have the cake early than late. They claim it's already made and will ship today so they won't refund and have advised if it arrives late they will also not refund. Oh they also advised the cake I ordered is "known to have mold issues." Funny the website doesn't mention that! Even if I do receive I don't think I'll be feeding it to my dogs. I will NEVER do business with this company EVER again and I recommend no one else does!
Hey Megan, as i'd mentioned in our private messages, the A La Mode has a higher chance of mold issues when it has sat for too long, which is why we don't send them out early, but that could be said for any of our cakes, honestly. As the site says, we use very little preservative and only send out fresh cakes. If you'd like your cake shipped for an earlier date, please select an earlier date. We ship for the date you select, as the site explains, and your cake ships today for Saturday, per your order.
From the business
We're a dog cake bakery providing holiday, birthday, and adoptiversary cakes to owners who want to celebrate with their best friend. Also includes dog toys.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Gabrielle, you contacted us 2 days BEFORE your cake was due and said it was going to be late because you refuse to understand the shipping times, then cussed at me when i told you it was too early to tell if it would be late, then it arrived on time as I'd predicted.