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Okra and Molly Reviews Summary
Okra and Molly has garnered a strong reputation for delivering high-quality, visually appealing cakes that delight both pets and their owners. Customers frequently praise the reliability of timely deliveries and the engaging communication throughout the ordering process. However, some reviews highlight significant concerns regarding customer service, particularly in handling shipping issues and providing adequate support. Instances of late deliveries and lack of responsiveness have led to dissatisfaction among a subset of customers. Overall, while the company excels in product quality and customer satisfaction, enhancing their customer service approach would further solidify their positive standing.
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This company is THE doggie cake go to!
Get your cake here!
They're nice and professional
Quick/ On time/ Precise with shipping
You can schedule an order way in advance
The cakes taste amazing/ our dog loved his
The price is affordable
Looks awesome in pictures
Our dog still gets slices of his cake that we stored in the fridge as snacks/ high value treats
They sent us a dog tag as a gift
A total surprise gift that Remi proudly wears.
Thanks guys!
Bella's first birthday cake perfect! It was exactly what I ordered and was beautifully packaged. Best of all my girl loved her cake! I barely got the pictures before she licking away at it :) There was some hiccups in the delivery but there is a pandemic happening. Their customer service was excellent and I am so happy that I've already ordered another cake. This bakery has gone above and beyond for us! They really care.
The cake arrived two days ahead of schedule and it is very cute. I have a peanut butter allergy, and I thought I picked a cake without peanut butter. My mistake for misunderstanding the product, but when I asked customer service about this, they expressed no care or worry about my well-being. I genuinely don't care usually, but if you were working with people who may be continued customers, it might be best to make them feel cared for as well as their pet. The cake is very small, but very well done. Please put work into customer service.
We ordered a custom made pizza party cake for my pup Apollo. They were so awesome to work with to try to determine what my vision was. We ordered it almost two weeks before his party and it arrived on the estimated day. It turned out perfectly and we received so many compliments! Apollo and his friends devoured it :) we will definitely reorder!
I got the cake the day it said it would be here (a day before my pups bday). My dog is a picky eater but he LOVED this cake. It looked really cute. My only issue was I forgot to take a picture of the cake before he ate it. I will order again for sure.
11/21/20@ 11:46am
I ordered this i believe the date was novembre 2nd because the website states to order in advance in which we did. I received a message yesterday November 20th stating that I will not be getting my order and it would come November 21st the same day that it is my dogs birthday in which is ridiculous why would you confirm us if we will not be receiving our order that we purchased in advance on the date stating we would be receiving and what do we do if the driver does not make it by today on my dogs birthday. This is the 2nd time I order from you and sadly might be my last order. My dogs day is ruined because now we have to hope these people make it if they make it sadly all these delivery services have been unreliable lately. Thank you this has truly been an experience
11/21/20@ 4:29pm
Its is now 4:30pm in NY and still nothing and it states 9pm cut off time, all our plans are ruined.
This is extremely disappointing, thank you so much.
Take care.
I did not receive my cake when I was scheduled to receive my cake. I requested that I receive the cake the day before his birthday and did not get it. The next day was my dogs birthday... no cake. I spent 30.79 for cake I did not get and still do NOT have. My fur baby's birthday came and went and he did not have a birthday cake. I emailed the company and sent them a message on their FB account and did not receive a response. NEVER AGAIN!
My Siberian husky Apollo LOVED his cake. The ordering process was seamless and the cake shipped on time with no issues. Would definitely order again!
Heard really great things about these cakes, so I ordered one for myself for my pup's birthday. It was so good that I already ordered one for next year too!
Cake was on time and a beautiful design. Nala enjoyed it and she can't wait for another one. Would highly recommend to any pet parent.
This is my second time ordering because the first was just so well done & my pup loved it! This time when I ordered I feel even tho i ordered the same size cake as before, it was a bit smaller, SO much messier (coloring everywhere, words not centered, thrown together really) & I got no "candle" my first experience was amazing! A bit disappointed today, but hopfully my pup enjoys her cake later! Hopeful that if I order again there's more care taken in the process since paying almost $50 for a cake & toy..
Horrible customer service. Only giving 1 star because I had to. Zero stars Is deserved.
I order a cake for my dog. I wrote in the details how I want my cake green. I would have been satisfied with green writing. I did not receive what I ordered. I was subscribe to there subscription. I also ordered a month in a half ahead of my delivery date. When I received my cake it was nothing that I asked for. I contacted customer service. They basically said screw me we can't help or change anything it was my fault. I told them I wrote in the details what I wanted. They said we don't look at. So they didn't even read my details box and couldn't contact me back that I need to change the order. Refuse to fix the issue with an unsatisfied order. Don't waste your time! Order somewhere they put customer satisfaction first!
Everything from the packaging to the actual cake was beyond expectations! Chewy loved his cake! It seemed like a lot of love and thought went in to his birthday package! A must but for your pooch.
A special thanks for making my old girl feel like a pup with her 15th birthday cake! The cake arrived on time and was packaged beautifully. She loved the cake and her friends also enjoyed a slice!
Todd, the now 4-year-old Golden Retriever, had a fantastic birthday with his pup cake from Okra & Molly! It was so yummy and he shared it with his 4-legged siblings! Seriously, always order birthday treats from Okra & Molly to celebrate our pets!
I ordered a skull cake and my dog loved it! She has a sensitive stomach and did great with it. Keep up the great work!
OMG... we couldn't be happier with the cake we received for Loki! It came the day before we needed it, as I had set up 2 weeks ago, and it shipped perfectly! The tag with his name on it was the perfect touch! He absolutely loved the cake and even the hat that came with it! I can't thank you guys enough for making his day so great. I ordered another one for Thors birthday on Nov. 10th and I cannot wait to see it!
I had previously made pupcakes for my Vizsla, Diesel, every year and while he devoured them they didn't always look the best. This one I ordered was the perfect size and came really fast and on time. The funny part is it was his 11th birthday and they must have wrote 1st birthday on the cake and then realized there should be another 1, but never changed the "st" so it said 11st. Didn't matter as it was a laughable moment. He loved his cake, but I will say they are pretty dense and super hard. I wish it was softer as it felt stale. Oh well... I wasn't eating it. Thanks for the beautiful pup cake!
Beware of a bait and switch. First time ordering a cake and I paid for 2 day UPS shipping for my pups 1 year birthday. Found out that they gave it to USPS which has delayed the cake until after his birthday. Last time I will do business with these crooked jerks Will discourage anyone from doing so. I do not have any confidence that they will make good on the refund for the shipping.
Delivered on time and the cake was cute. My dogs love it. I think the price it little bit high due to the size of the cake but I'm ok with it. The materials seems health and natural. Would order again.
From the business
We're a dog cake bakery providing holiday, birthday, and adoptiversary cakes to owners who want to celebrate with their best friend. Also includes dog toys.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
From the site: "Base Colors are Flavor Assigned. All decoration colors are Baker's discretion, based on your gender and icing selections(natural or colorful). If you'd like to be more selective, please visit the Color Your Own Page."
We are not responsible for customers that refuse to read the site. Please be sure you understand what you're ordering, as we only ship what you order.