Okra and MollyReviews 541

I recently had the opportunity to try the offerings from Okra & Molly, and while I was thoroughly pleased with the cake itself, I cannot help but express my deep frustration and disappointment with their service.

Let's start with the positives. The cake I ordered was an absolute delight. Its taste and presentation exceeded my expectations, leaving my taste buds truly satisfied. The careful craftsmanship and attention to detail in the cake's design showcased the bakery's dedication to their craft.

However, the glow from the cake was dimmed by the unfortunate experience I had with their service. It all began with a missed delivery date, which immediately set off a series of frustrations. To make matters worse, they managed to misspell my beloved dog's name on the cake. Distressed by these issues, I decided to reach out to the bakery via email to address the situation.

To my disbelief, the response I received lacked the basic courtesy of an apology. Instead, the tone of their message took a surprising turn – they started lecturing me. This unprofessional and dismissive approach to customer service left me feeling not only frustrated but also utterly infuriated. When dealing with such matters, empathy and understanding go a long way, and it was disheartening to see these crucial aspects sorely lacking.

In summary, my experience with Okra & Molly was a mix of delight and disappointment. The cake itself was a masterpiece of taste and aesthetics, showcasing the bakery's culinary prowess. However, the shadows cast by a missed delivery, a misspelled name, and an unsatisfactory response to my concerns left me questioning the quality of their customer service. As a customer who was ready to be won over by their offerings, I am left with a bitter taste in my mouth – a sentiment that, unfortunately, overshadows the sweetness of their cake.

Delivery isnt even close to delivery date.
I dont understand why they even have the option to choose a date.

We purchased the peanut butter and pumpkin balloon cake for his 3rd birthday and he absolutely loved it. He devoured it. The packaging was super cute! The only issue I had was that the large birthday ribbon I got, there was no way to put it on him. So I had to grab one of his bandanas to put it on him. Other than that, it was amazing and I'll be purchasing here from now on!

My dog loved the taste of his birthday cake. Placed my order on Wednesday for delivery Friday. Originally ordered a 3 tier cake. I immediately sent an email saying I forgot to choose fast shipping if there was a way I can pay the difference to arrive Friday. I received a quick response, and was told cake with arrive Friday if I do overnight Air (meaning will be shipped out Thursday morning Friday arrival). Unfortunately they did not have the middle tier so had to downgrade to the big dog size cake. After numerous emails back and forth, my cake did not arrive until Monday evening. So a cake prepared Wednesday night, paid for overnight shipping, arrived 5 days later. I could of paid regular shipping and receive the cake the same day. The employee did not state in any email that there would be a chance it would arrive late due to UPS shipment, said if I paid for overnight, it would arrive Friday. I would not recommend ordering a cake unless you order far enough in advance. As far as quality of cake and party supplies, my dog Frank and I would give that 5 stars. Quality of service, not so much.

I was nervous because I had never ordered a cake sight unseen. I ordered it in March for May 23rd. I was so nervous I even sent an email last week confirming I was in the queue (sorry). It was delivered today, which was so awesome and it was beautiful. I ordered it for a 12YO special needs bulldog and the owner got it and was so happy and SO WAS I! Thank you

I have ordered multiple times from them. Never had a problem until this last order. I bought a 3 tier cake for my baby that's dying. Celebrated his bday early due to his cancer progressing and spreading. I told them I wants it to say Happy 15th Birthday Zeus. Instead I got a cake saying " Happy 6th Gotcha day. Now this is quite a difference. Haven't gotten ahold of anyone for a refund or replacement. Usually I wouldn't care, but it is my boys last few months here on earth and I was taking pics for a quilt I'm having made and it was pretty simple what I asked for. I even let them select the colors ( boy) $64 for a cake that was nothing like what I asked for. I even put in the comment section that he is dying. Very disappointed.